Recent Posts

The snow has fallen in Big Bear! Here are 5 things that you should do to get ready for winter!

12/3/2020 (Permalink)

Winter snow image with SERVPRO logo We are here to help this winter season!

The snow has already started to fall in the Big Bear area. It may look pretty and be fun to play in, but it can also be pretty hazardous to your home or business. 

Here are 5 things that you can do to your home or business to prepare for the colder and snowier weather. 

  • Insulate Your Windows - this will help keep the warm heat in and the cold heat out. This will help with heating costs by keeping those pesky air leaks away.
  • Trim Those Tree Branches - As the snow falls, it will accumulate on the trees in your yard. This snow build up can get rather heavy causing the branches on the trees to break and fall on your home. Tree branch damage can get rather hefty. 
  • Inspect Your Fireplace/Heater - You need to make sure that all chimneys and vents are open and clear. You don’t want to cause smoke to back up into your building or for a fire to start due to build up from the previous years. 
  • Check Your Roof - Checking to make sure that your roof doesn’t have a leak saves you from possible nasty water leaks and ice dams from forming because of the heat in your house escaping from inside the building.
  • Clear Out You Gutters And Downspouts - Leaving your gutters clogged up with the leaves from the previous fall could damage the foundation of your home as well as cause ice dams. You want to make sure that your gutters and downspouts are properly attached to your building.

Not making sure that your home or building isn’t properly set up for the winter, can leave you with a lot of damage done to the foundation, over all structure and to your wallet. 

We can’t guarantee that these things won’t happen even if you follow these steps. But what we can guarantee is that we can help with the clean up and restoration!

Don’t hesitate to call us at 909-878-0302! SERVPRO of Big Bear / Lake Arrowhead / NE Cucamonga is available 24/7 to help with any problem, big or small!

Happy Thanksgiving from our SERVPRO family to yours!

11/26/2020 (Permalink)

SERVPRO Turkey Thanksgiving Day Happy Thanksgiving!

Our SERVPRO family is very thankful for all of our customers and employees this year. We strive on making homeowners and business owners alike, happy with our work. Thank you for choosing SERVPRO of Big Bear / Lake Arrowhead / NE Rancho Cucamonga!

Have to evacuate your home? Don’t leave the house without these things!

11/8/2020 (Permalink)

SERVPRO of Big Bear / Lake Arrowhead/ NE Rancho Cucamonga logo We can help you after any natural disaster!

Flooding, Mudslides and Wildfires are just a few reasons why you might have to evacuate your home. Most of the time we are scrambling to remember things that we need to grab to take with us. It’s a stressful thing to go through, so we have created a list to help you remember some of the important things that you need to bring with you during an evacuation. 

  • Birth Certificates, Social Security Cards, License and Passports, Address Book
  • House paperwork such as your Homeowner’s Policy, Lease, Insurance, Mortgage Documents, Loan Documents, Auto Policy, Life and Investment Files, Bank Records, etc.
  • Prescription medication and over the counter medications like aspirin
  • Clothes, for at least 3 days, for each person, expensive jewelry
  • Toiletries like deodorant, toothbrushes, toothpaste, brushes, shaving supplies
  • Photo albums, photo CDs, home movies etc.
  • Cameras, computers (at least the hard drives), flash drives
  • Pet in carriers, pet health records, food, water (remember that shelters only allow Service Animals so please try to make arrangements for your animals beforehand)
  • Keys, purse, wallet, cell phones, chargers, credit cards
  • If there is still room think about taking pillows and blankets in case you can’t get into a shelter right away
  • If there is anything else that you have in your house that you think is valuable (make your own list of these items)

Before you leave your home make sure that all windows and doors are secured. Go around and unplug things like lamps and TVs. Turn off propane gas 

Don’t come back to your home unless you are cleared to go back by an official. Trying to get home before could cause you harm. 

When you are allowed to go back home, make sure you give us a call 24/7 at 909-878-0302! We will help with getting your home back to how it was before you left!

Does your Building Have Mold?

10/1/2020 (Permalink)

Water Heater with mold With years of experience in mold remediation jobs, we at SERVPRO of Big Bear / Lake Arrowhead / NE Rancho Cucamonga are here to help!

As businesses have been closed for over 6 months, and are now starting to reopen, there may be mold that has grown in the buildings.  Businesses are facing challenges of how to reopen safely.  One concern that you might have is indoor exposure to mold as well as the potential health effects it poses.

Mold can grow on almost any organic substance, provided moisture and oxygen are present. Some of the causes can be tied to poor air circulation while buildings are shuttered, condensation buildup in air handling systems, and even rooms left dark in hotter months.

With years of experience in mold remediation jobs, we at SERVPRO of Big Bear / Lake Arrowhead / NE Rancho Cucamonga are here to help get your business ready to safely open.

Are Pine Needles Building Up On Your Home? They Can Cause Water Damage!

9/28/2020 (Permalink)

SERVPRO Logo with Pine Needle Background Don't let fallen pine needles cause trouble for your property! Call SERVPRO at 909-878-0302 to help clean it up!

Fall is such a beautiful season with all of its changing colors and crisp fresh air. Even though you might be happy to see the temperatures going down so you can wear your super comfy fall clothes, you won't be happy when you realize that the pine needles that are piling up on your home or business actually caused some damage to your property! Are you scratching your head and wondering how something so silly like pine needles can damage your property… let me tell you how!

  1. When pine needles gather in piles with other debris from around your home/business, they hold any moisture that they might have collected from the morning dew or rain that might have fallen. When water sits in one spot on your roof for too long, it can cause your roof to leak or rot.
  2. Piles getting caught in your gutters can stop water flow. This trapped moisture inside your gutter can damage the rafter tails.
  3. If your gutter is clogged enough, it can cause overflow, which can damage your property’s foundation due to the water puddling instead of being taken away by the gutter’s downspout.

So, as the season is changing, you definitely need to keep those falling pine needles on the top of your list of things to take care of for your home/business. Let SERVPRO help you tackle that task! We will not only clean up the needles for you, but we will let you know if there was any damage caused by them, and then help you bring your property back to the way it was before the damage! 

SERVPRO of Big Bear / Lake Arrowhead / NE Rancho Cucamonga will make it "Like it never even happened." Give us a call 24/7 at 909-878-0302!

Colder Weather is Coming… Is Your Chimney Ready For It?

9/6/2020 (Permalink)

SERVPRO of Big Bear, Lake Arrowhead & NE Rancho Cucamonga logo We're available to help 24/7!

You might not be thinking about it right now, but fall is right around the corner. With fall comes colder weather, so you should think about your chimney. According to the Chimney Safety Institute of America, chimneys were the Number 1 cause of House Fires between the years 2012 and 2014 in America. *

Here are 6 things that you can do to cut down the risk of having a chimney fire:

  • Minimize creosote build-up - this is highly flammable and coats the inside walls of your chimney. 
  • Schedule an annual chimney inspection - they will be able to catch potential problems with your chimney. 
  • Clean your chimney when walls have an inch layer of build-up - if you can scratch off a layer of creosote when you scratch the inside, then it’s time to get rid of that build up.
  • Install a chimney cap - the chimney cap will keep leaves, sticks and animals from going into the chimney. 
  • Use safe fire starters to avoid unwanted chimney fires.
  • Use clean burning techniques when available - Low-Temperature, slow-burning fires that are usually left smoldering at night, and leave lots of un-burned combustible material behind. So make sure you extinguish the fire completely before going to bed at night.

If your chimney does catch on fire, call the fire department then evacuate all family or other occupants in your home. If your fireplace has doors, vents or air inlets, close them to help cut down the fire’s oxygen source (just don’t close the damper). Then wait outside for the fire department to arrive.

Chimney fires can cause lots of smoke and fire damage to your home. SERVPRO of Big Bear / Lake Arrowhead / NE Rancho Cucamonga will clean up the damage! "Like it never even happened." Give us a call 24/7 at 909-878-0302!


What is the difference between Heat Exhaustion and Heat Stroke?

8/26/2020 (Permalink)

Extreme heat causes more deaths each year than natural disasters (floods, earthquakes, tornadoes, lightning and hurricanes) combined.

Because some people are not aware of the dangers that are caused by working in the heat, they can become sick.  Usually heat exhaustion or heat stroke occurs in the first few days on the job.

Cellular damage can occur in the body if the temperature is over 104 degrees and sustained for 30 minutes or more.

The symptoms for Heat Exhaustion are:

  1. Excessive Sweating
  2. Faint or Dizzy
  3. Rapid or Weak Pulse
  4. Nausea or Vomiting
  5. Muscle Cramps
  6. Cool, Pale or Clammy Skin

Actions to take if you feel someone or yourself is experiencing Heat Exhaustion is to get to a cooler, air-conditioned place, sip water, take a cool shower or use a cold compress.

The symptoms for Heat Stroke are:

  1. No Sweating
  2. Throbbing Headache
  3. Rapid or Strong Pulse
  4. Nausea or Vomiting
  5. Red, Hot or Dry Skin
  6. May Lose Consciousness

Actions to take if you feel someone or yourself is experiencing Heat Stroke is to call 9-1-1 and move to a cooler place and try to lower the body temperature with cool clothes or a cool bath.  Do NOT drink anything.

Remember when working in extreme heat– Stay cool and avoid direct sunlight, stay hydrated and drink more water than normal and don’t wait until you're thirsty and avoid drinks with a lot of sugar.

It’s Monsoon Season Here In The Big Bear / Lake Arrowhead / NE Rancho Cucamonga Area

8/20/2020 (Permalink)

Thunder with SERVPRO logo Did monsoon season cause damage to your property? Let SERVPRO help clean it up!

Monsoon season in our area is usually between July and September. So, right now we are smack dab in the middle of it! Monsoon season brings rain and thunderstorms to our area. These types of storms can cause a lot of damage to your home or business! 

 Monsoon rains can cause minor flooding. This brings the threat of water leaks, which then brings mold if you do not handle the situation properly. It can also make the ground around trees, to become unstable. Without a strong foundation under them, trees could fall over causing them to land on buildings or cars. Thunderstorms caused from monsoons can bring lighting. This lighting can result in the start of wildfires. Wildfires bring more then just damage to the forests in the area! They will also bring large amounts of smoke to the area. This can be just as damaging as the fire itself.

If you hear thunder head into your property. After a thunderstorm call 9-1-1 if you see any smoke. An area that was struck by lightning can have embers burning for a long time before it turns into an actual fire. This time is crucial to ensuring that a large area is not burned.  

 It does not matter what kind of damage your property suffered because of the monsoon season, SERVPRO is here to help clean up the mess! Give us a call at 909-878-0302, we are available day and night!

SERVPRO Cleans Up Bio-hazards Left By Unwanted Furry Guests.

8/10/2020 (Permalink)

SERVPRO logo We make things "Like it never even happened."

Were you visited by a four-legged friend last night? If you answered yes, then you might have found a big mess in your home! 

 Some things you want to do to make sure that you don’t get any visiting critters is: 

  1. Identify and shut off any holes leading into your attic. 
  2. Trim back trees and bushes from your home. 
  3. Make sure all food sources, like bird seed or pet food, are securely sealed or brought inside at night.
  4. Secure garbage bags in your garage or shed. 

If animals still get into your home, they will leave their feces behind. You might not think that animal feces is a bio-hazard, but it is. Exposure to bio-hazards like this can pose serious health consequences and failure to properly remove the feces can contribute to unhealthy environments.

Our technicians are expertly trained to ensure your home is returned to a safe, healthy condition by properly removing the bio-hazard. SERVPRO of Big Bear / Lake Arrowhead / NE Rancho Cucamonga, will make hazards caused by raccoons or other animal intrusions a thing of the past, “Like it never even happened.” Give us a call today at 909-878-0302

Wildfires - How To Be Prepared & What To Do If It Happens In Your Area

8/3/2020 (Permalink)

Wildfire Smoke with SERVPRO Logo Let us help you restore your home from wildfire damage!

Wildfires have started in California. The National Fire Protection Association has tips on how to protect your home or business. 

Before wildfires threaten your area follow these steps: 

  • Clear leaves and other debris from gutters, eaves, porches and decks. This prevents embers from igniting your home.
  • Remove dead vegetation and other items from under your deck or porch, and within 10 feet of the house. Learn more about the basics of defensible space on the Firewise website.
  • Screen or box-in areas below patios and decks with wire mesh to prevent debris and combustible materials from accumulating.
  • Remove flammable materials (firewood stacks, propane tanks) within 30 feet of your home’s foundation and outbuildings, including garages and sheds. If it can catch fire, don’t let it touch your house, deck or porch.
  • Wildfire can spread to tree tops. Prune trees so the lowest branches are 6 to 10 feet from the ground.
  • Keep your lawn hydrated and maintained. If it is brown, cut it down to reduce fire intensity. Dry grass and shrubs are fuel for wildfire.
  • Don’t let debris and lawn cuttings linger. Dispose of these items quickly to reduce fuel for fire.
  • Inspect shingles or roof tiles. Replace or repair those that are loose or missing to prevent ember penetration.
  • Cover exterior attic vents with metal wire mesh no larger than 1/8 inch to prevent sparks from entering the home.
  • Enclose under-eave and soffit vents or screens with metal mesh to prevent ember entry.
  • Learn more about how to protect your home and property at

You will need to create an Emergency Plan for you and your family. Having an emergency plan will ensure that everyone knows what to do if there is a wildfire in your area. 

Things that you will need for your Emergency Plan are:

  • Assemble an emergency supply kit and place it in a safe spot. Remember to include important documents, medications and personal identification.
  • Develop an emergency evacuation plan and practice it with everyone in your home.
  • Plan two ways out of your neighborhood and designate a meeting place.
  • Learn more about emergency preparedness planning on NFPA’s emergency planning webpage.

In your community:

  • Contact your local planning/zoning office to find out if your home is in a high wildfire risk area, and if there are specific local or county ordinances you should be following.
  • If you are part of a homeowner association, work with them to identify regulations that incorporate proven preparedness landscaping, home design and building material use.
  • Talk to your local fire department about how to prepare, when to evacuate, and the response you and your neighbors can expect in the event of a wildfire.
  • Learn about wildfire risk reduction efforts, including how land management agencies use prescribed fire to manage local landscapes.
  • Learn how you can make a positive difference in your community. 
During the time a wildfire is in your area, follow these steps: 
  • Stay aware of the latest news and updates from your local media and fire department. Get your family, home and pets prepared to evacuate.
  • Place your emergency supply kit and other valuables in your vehicle.
  • Move patio or deck furniture, cushions, door mats and potted plants in wooden containers either indoors or as far away from the home, shed and garage as possible.
  • Close and protect your home’s openings, including attic and basement doors and vents, windows, garage doors and pet doors to prevent embers from penetrating your home.
  • Connect garden hoses and fill any pools, hot tubs, garbage cans, tubs, or other large containers with water. Firefighters have been known to use the hoses to put out fires on rooftops.
  • Leave as early as possible, before you’re told to evacuate. Do not linger once evacuation orders have been given. Promptly leaving your home and neighborhood clears roads for firefighters to get equipment in place to fight the fire, and helps ensure residents’ safety.
After the wildfire has been contained, continue to listen to your local news updates for information about the fire in your area. Return home only when authorities say it is safe. 

Once you can return to your home/business, take note of any and all fire/smoke damage that the building might have received. You might get a little overwhelmed, but don’t worry! SERVPRO of Big Bear / Lake Arrowhead / NE Rancho Cucamonga is here to help you! You can call us 24/7 at 909-878-0302!