What our Customers say...
When our main line sewer backed up, SERVPRO of Big Bear did an outstanding job. The contaminated water overflowed the shower pan and spread across the bathroom floor and into our carpeted bedroom. When called by our insurance company, they arrived quickly and worked efficiently and kept us informed about each step of the recovery process. We are so grateful and highly recommend them.
EXCELLENT CUSTOMER CARE! I normally don’t post reviews however Production Crew Chief, Michael Gaffney and his crew with SERVPRO deserve the praise. Not only were they quick to respond, they were also beyond professional. Michael walked us through the process and explained in detail what the procedures would be to clean up massive water damage. Within 3 days, the process was completed. HIGHLY RECOMMEND!
The folks at SERVPRO are top notch in just about everything they do. From setting up estimates, performing remediation, helping with reconstruction and resolving issues, the team really goes the extra mile to ensure the customer is happy. The office staff is excellent on following through on commitments and even jumped in to help at job site when needed. The crew lead by Andrew was always willing to work with me even when the project timeline shifted due to unforeseen issues. This is a company I feel can really be trusted with any sized project and their focus on customer service was clearly a priority in my case. I strongly recommend the crew at SERVPRO for any remediation work and/or reconstruction needs that you may have.
A pipe burst inside my kitchen wall, giant first time homeowner's nightmare, black mold and all! I called my homeowners insurance and they sent a plumber out the following business day. He told me that he wasn't doing any repairs until I had a restoration company come out and repair the secondary damage. He recommended Quick Dry. I called them - they said they would come to my house between 11-3pm, but showed up at 9pm at night and asked I pay up front. He told me it would be thousands of dollars without even looking at the damage. I then did some research online and found Dart and SERVPRO. I left a voicemail thinking they would follow up in the morning because it was 10:30pm, nope! The owner, Dart answered and put my mind at ease that everything was going to be okay. He came to my house that night and got to work getting everything repaired and ensured I had a safe living environment for my family. Dart made me feel like family. He made it his priority to get everything encapsulated/contained immediately so my children had clean air. I know this is something you never want to happen to your home. SERVPRO was a huge blessing. Dart followed up with me about the plumbing issue, he sent a tech out to fix my pipe and put in a temp sink for me while we waited for the new cabinets and counter tops. If I could give this business 20 stars I would. I highly recommend SERVPRO, forever grateful for their quick and professional service.
These guys are amazing, they explained the process of what they do and how they do it. I could not ask for a better service experience in about the worst time of life. As my house was filling with water Dart explained how to get the water off and was at my door with his crew within what seemed liked minutes !!!
Thank you SERVPRO Big Bear / Lake Arrowhead / Rancho Cucamonga
Dart and his crew did an excellent job they came out on short notice were professional and courteous. Don't hesitate to call 24/7 someone will be there to take care of your needs.
Came out at 9 in the evening for a flood I had in the home and continued to follow up until the floors were dry. They took down wet ceilings and walls as well as removed wet carpet padding then put the dry carpet back down until I could get contractors in to start the work. I would hire them again but hopefully will never have to.
Dart and his team are amazing. Extremely ethical!!! just like another posted said. Super knowledgeable. Super impressed. They show up exactly when they say the will. Walk you through exactly what is going to be done. I asked a ton of questions and all were answered with respect and knowledge. Great advice. Professional and courteous!!!
Thank you SERVPRO!!!
Thank goodness there is a reliable service that can come to the rescue. Don't think there is anyone else I would trust. Dart was friendly and did what he said he would and that's worth everything. Hope I don't need them again.
I called SERVPRO Big Bear on New Years Eve. They came out in the middle of the night and are fantastic group of people to work with. Dart explained exactly what was going to take place and followed up the next day. I could not be happier with my experience. Considering I did not want this experience in the first place. Thank you
"Dart was incredibly friendly and professional and the job was done very timely. I am extremely likely to recommend SERVPRO of Big Bear to a friend or colleague."
A huge thank you to Dart and the SERVPRO team of Big Bear.......and my insurance agent for making that call. Hopefully you wont need them, but if you do, Dart's your guy!
I would recommend you’re company anytime, you can always use me as reference.
Dart, the owner, was extremely responsive to our emergent needs. His team, Andrew, and another gentleman, were very proficient at their tasks and did not waste any time. They were very polite, helpful, and quickly stabilized our situation and readied it for construction. I highly recommend SERVPRO of Big Bear/Lake Arrowhead/NE Rancho.
I want to take a moment to thank Dart and the SERVPRO technicians for the outstanding service you provided us during one of the most difficult times in our lives. I had four general contractors taking a look at the necessary repair work. They all commended the work SERVPRO has performed.
It was a pleasure to work with SERVPRO of Big Bear team. They really did their best work serving customers best interest.
Amazingly great Team! Thanks for getting my business back up and running so quickly! Hope I never have to go thru this again, but if I ever have a problem I will give SERVPRO Big Bear/Lake Arrowhead/Rancho Cucamonga a call. Thanks!!!
I called about my cabin smelling bad when I came up after 3 months of not being here. The SERVPRO team responded really fast and said that I did have mold under my bathroom sink. They cleaned it up and will be using special equipment to get the rest of the smell out after I go home again. I liked how they knew so much about the problem and fixing it and I would recommend them to anyone.
Dart answered my call on a Sunday afternoon and was at my house within a half an hour. Very easy to reach and respond. Service continued exactly that way. Still have to complete project but so far 100% happy!
Thank you again for working with us all, the process was thorough and well executed.
My husband and I appreciate you working with us on the costs and payments since it was not an insurance claim.
I have used Dart to clean the slate tile and grout in my kitchen for many years. The service is expensive but they always do a great job. This year Dart became SERVPRO and the service remained the same high quality. However, I also had them clean my carpets in preparation to put my house on the market. Afterwards the realtor complained that they were not clean. I thought that the carpet was old and the stains just wouldn't come out. However when I had them cleaned using the cleaners my realtor recommended they looked like new. So I recommend SERVPRO for tile cleaning but not for carpet cleaning.
We had a great experience with SERVPRO. I am very grateful for a great company to respond quickly and take care of our home. They were exceptional.
During the snow storm that hit earlier this year, my hot water heater burst causing my house to flood. SERVPRO arrived shortly after my call to them and had the entire house dried out and back to normal within just a few days. I am very appreciative of them and will be contacting them again should the need arise.
I wanted to buy a really cute cabin in the Blue Jay Canyon. I just loved it but is must of had mold because it had the smell. My realtor called SERVPRO of Big Bear to come and check it out. Yep - under the bathroom sink was mold. The company cleaned up the problem and I bought the cabin and I love it. I would highly recommend them to anyone with a stink of mold in their home.
Last winter we had cold storm damage which caused a pipe burst. SERVPRO of Big Bear arrived within 30 minutes and handled my water damaged home, completely. They successfully helped us navigate our claim with the insurance company.
Heavy winds knocked over a tree in my yard causing it to bust a large whole in my attic, which in turn, punctured my hot water heater and saturated the walls and ceiling of my house. SERVPRO arrived in haste and dried out the saturated walls. Very happy with their services.
Our insurance adjuster recommended we call SERVPRO to have the smoke damage cleaned up in our house after a small kitchen fire. I can see why he recommended them. They were professional and fast and left the house looking and smelling so much better. Thanks.
Very thankful for the speedy response and hard work done.
Dart and his team are very professional. They are experienced and know what they are doing. They are very friendly. They try hard to guarantee customer satisfaction. I used their service lately to get rid of smoke oder in my house and they did an excellent job. Their rate is the lowest compared with its peers. I highly recommend the team.
I am a realtor and I was asked to list a cabin for sale. When I went there and met the owner I was overwhelmed by the 'musty' smell in the home. I called SERVPRO Big Bear and asked that they come out and do an inspection for mold. They found a significant amount of it in the kitchen. They removed the mold and made the house smell much better. I was able to list and sell the cabin within 10 days. They are the best.
Dart and his team were very professional and worked with haste. The entire process took much less time than I thought it would. I would highly recommend them to anyone.
Our store manager found blood all over the floor in one of the bathrooms. SERVPRO came out right away and cleaned it up and sanitized the bathroom and it was opened for customers to use again right away. Great Job. Thank you.
Our store had a water loss overnight. We arrived very early to open up and the water was everywhere. We called SERVPRO Big Bear and they were on site with in 45 minutes. They had all the right equipment for the clean up and by 10 in the morning the store opened with a few blowers and dehumidifiers placed around.
The customers seemed very sympathetic to our situation, not at all put out. Thanks, Dart and team!
The Crew was fabulous. Andrew was a total professional and he was very nice to work with. He was so clear about the process would be happening to clean up the damage.
We had a fire with loss in the garage and smoke damage in the house that got into all our belongings. SERVPRO and their staff were excellent to work with from start to finish...and did everything possible to make sure any stress and worry on my part would be a minimum. All our things were boxed and tagged and returned in marked boxes for easy unpacking. No item was damaged or lost. I would most definitely use SERVPRO in the future and would highly recommend them to anyone else. Thanks SERVPRO!
When we found mold in our build up, my wife freaked out. This team made time almost immediate to come out and assess the damage. They did a great job getting our mold issue taken care of! Thank you.
(This customer called in and shared this message about the technicians who cleaned her carpet.)
"The crew that came out and cleaned our carpets today were wonderful. They did an amazing job. I am so glad I called SERVPRO Big Bear to come out."
"SERVPRO 10635 provides a great service to all they serve. They are always available 24/7. In the event of emergencies, someone will answer your call!
Specifically, our property management firm uses this SERVPRO for water remediation, carpet cleans, along with carpet repair due to winter vacationers. :) Highly recommend using SERVPRO for your emergency service needs."
"Thank you Megret and Dart your kindness and professionalism has been very helpful in knowing what do do next!"
Five Stars on YELP! From an Insurance Agent!
"SERVPRO of Big Bear does a great job helping their clients get back to where they were before a tragedy. Highly recommended!"
"Dart is well known in our community & I respect him. So glad he was here for me so promptly."
"...This team was awesome. Have not seen this hard of workers in a long time. If I could rate them higher than a 10, I would."
"LOVE THIS TEAM. THEY HAVE MADE A CUSTOMER FOR LIFE...."
"Great job! Thank you!"
"They were awesome."
"(I) appreciate their thoroughness and professionalism and empathy."
"Dart was very helpful in on crisis and kept us informed at each step."
"Dart was very helpful in on crisis and kept us informed at each step."
I have a condo in Big Bear that was built in the 80s and we noticed a lot of dust on the furniture when the heater was on. I scheduled an appointment with SERVPRO to have them come out and clean the ducts. I was able to get an appointment within 48 hrs which was great. The technicians arrived on time and explained the process and how all the equipment worked. The machine was really heavy so they didn't bring it upstairs. Instead they connect the HEPA vacuum to the downstairs ducts and use a brush attachment to snake from the downstairs ducts up to the second floor ducts. This system worked great because in our condo everything is connected. I am not sure how this system would work if you had separate ducts upstairs and downstairs. Overall I was very satisfied with the service and the value. I thought they could have done a better job cleaning the grates but they were pretty dirty. In the end I just replaced all the floor vents. Also, they left a few dirty fingerprints behind which I had to get a ladder out to clean. I was going to clean it myself when they had their ladder out but they said they would do it at the end which they didn't. Pretty minor though considering how dusty the ducts were.
We had broke water pipes in the roof of our home in Sugarloaf (Big Bear). Daniel and his crew were very knowledgeable, courteous, and punctual. They dried out our home which had water damage from "12" water pipe breaks! He kept me informed and was very personable.
If have trouble with your home and need assistance, I would definitely call him!!!
Have been a loyal customer of Dart's for years! Glad to hear Dart De Barris is expanding as he is such an honest man. Joey cleaned our carpet today in main cabin and, as always, did a great job! An employee that I would hire as he has Dart's values.
Hired Joey to come back next week to clean our other cabin next door!
Big Bear has some great businessmen like Ken Stalcup of Stalcup Landscaping, Sean of Bear Valley Heating and, of course, Dart of SERVPRO. Some very hard working, dependable people in Big Bear!
"Had my septic tank flood out of my bathroom and there was c*** all over the place! Called SERVPRO of Big Bear Lake to come out and they had the place cleaned up in 1 day and dried out in 3. Dart and Joey made me feel safe and they knew exactly what to do. I couldn't be happier with the service and speed of it all. Thanks guys!"