Recent Water Damage Posts

Toilet Supply Line Can (and do) Fail!

9/25/2018 (Permalink)

Toilet Supply Lines Can (and do) FailA significant number of the water damage cleanup calls that we get are from customers who report that their toilet is leaking.Very often the leak is in toilet supply line itself. The toilet is not really leaking.Many of the supply lines now found on toilets have plastic nuts that attach them to the toilet and the valve coming in from the wall. Plastic nuts cannot be overly tightened because the will crack or split.It is a good idea to look at your toilet supply lines periodically to make sure that they are not starting to fail. It is an inexpensive and easy fix that might prevent you from having a very large a damaging flood in your home.Should you have a leak and need to make sure that more damage has not happened, please give us call. 909-878-0302   We are your local pro's and can be to your home before you know it!

Is my house dry yet?

9/5/2018 (Permalink)

We use very specific equipment. Our tools are state of the art and used industry wide. For moisture testing we use a strong moisture meterthat is highly accurate. We can hold it up to a material or even put probes into the material to check for the proper amount of moisture. (Wood and concrete are hardly ever 100% free of moisture.) We then place the proper amount of drying equipment into position (blowers and dehumidifiers). We come back everyday and test until the moisture meter says that we have reached the correct moisture level. When the tested areas are dried to the correct level we remove the drying equipment. You can trust us to leave your home as dry it needs to be and to get it ready for the replacement of the materials that were removed.

Toilet Over Flow Creates Multiple Clean Up Issues

8/20/2018 (Permalink)

Sometimes a sewer line can become blocked due to roots, collapse of the line, or other blockage.  This creates an issue with sewage water backing up in the house.

In this case when doing the laundry the used water could not drain out through the blocked sewer line so it backed up into the bathtub and the toilet causing the overflow.

If you notice water coming up into your bathrub, sinks, or toilet call the plumber right away.  Have them check to see if there is a sewer line backup.

Then call SERVPRO of Big bear/Lake Arrowhead/NE Rancho Cucamonga 909-878-0302.

We will come out quickly and begin the removal of this unhealthy water. We will wear our personal protective equipment, remove the water from the floor coverings, spray disinfectant on all the wet surfaces and set up the dehumidifiers and air movers.

Your home will be clean and dry before you know it!

Water Damage Timeline

8/6/2018 (Permalink)

ONE HOUR: Within one hour from notice of loss, a SERVPRO of South Frisco/The Colony professional will contact you to arrange for service.You'll know help is on the way!

FOUR HOURS: Within four hours of loss notification, a SERVPRO of South Frisco/The Colony professional will be on-site to start mitigation services. The key to reducing damage and saving money is responding quickly to your damage.

DETAILED EXPLANATION: A trained,uniformed and equipped SERVPRO of South Frisco/The Colony professional will walk you through the job process step-by-step,explaining what to expect and the anticipated outcome.

PRETESTING: A SERVPRO of South Frisco/The Colony professional will begin pretesting for restorability, working from the source of the damage outward.

EIGHT HOURS: Within eight business hours of on-site arrival,a verbal briefing of the scope will be communicated to the appropriate person,normally your adjuster or property manager.

CLEANING & RESTORATION: SERVPRO of South Frisco/The Colony professionals will work neatly and efficiently to help you regain control of your property when a damaging event has taken over. We will use State-of-the-art restoration techniques to ensure your property is taken care of right the first time.

FINAL WALK-THROUGH: After the work has been completed,A final walk-through will be conducted with you to help insure your satisfaction. 

Refrigerator Supply Lines CAN Leak!

5/29/2018 (Permalink)

Yes, almost all refrigerator now come with an ice making capacity (and with water and ice dispensers) but they need to have a water line attached to the refrigerator to supply the water for these conveniences.  The supply lines are often copper with very sensitive ends to connect them to the refrigerator and the house water supply system.

Be very careful when installing these supply lines and when moving your refrigerator in and out to clean under it.  THEY CAN LEAK.

Many of our jobs deal with these leaky systems and many of them involve cleaning up mold, too.  The supply lines can have very small slow leaks and the escaped water is not spotted for months sometimes.  It only takes a few days for water to turn to mold.

Give us a call at (909) 878-0302 if you find that you have a problem!

Washing Machine Water Supply Lines

5/29/2018 (Permalink)

Do you own a part time home?

Do you shut off the water when you leave?

Do you at least shut off the water supply lines to your washing machine?

These lines can and do often burst and the amount of water that comes out can create a devastating situation in your home.  Water from a broken line squirts out onto a wall so quickly it creates a hole in the drywall. The water then runs inside the wall and through to another room. It runs all over the floor and is wicked up the walls.

We are available to come get your home dried out and ready again for you, but the damage can exceed thousands of dollars in clean up and repair.

Please check these supply lines monthly and please shut off the water in your other home if  you are leaving for a long time.

Will Copper Pipes Break?

1/25/2018 (Permalink)

If you do not keep your cabin/home warm enough to prevent freezing your copper pipes can burst and cause a serious amount of water damage. 

It is also a very good idea to insulate any pipes in your attic or buildup areas, and consider wrapping your hose bibs or replacing them with the kind that will not freeze.

If you are not a full time resident, be sure to leave your thermostat on 55, open the cabinet doors under your sinks, and if you have south facing windows leave the blinds/curtains open so the sun can assist in warming your home.

If you do experience a broken pipe immediately turn off the water to your home and give SERVPRO Big Bear a call and we will get the water cleaned up and your home dried out ASAP!

How can we tell if your house has dried out after a water loss?

9/13/2017 (Permalink)

Water Damage How can we tell if your house has dried out after a water loss? Moisture Meter

We use very specific equipment.

Our tools are state of the art and used industry wide.

For moisture testing we use a moisture meter that is highly accurate. 

We can hold it up to a material or even put probes into the material to check for the proper amount of moisture. (Wood and concrete are hardly ever 100% free of moisture.) 

We then place the proper amount of drying equipment into position (blowers and dehumidifiers). We come back everyday and test until the moisture meter says that we have reached the correct moisture level.

When the tested areas are dried to the correct level we remove the drying equipment.

You can trust us to leave your home as dry it needs to be and to get it ready for the replacement of the materials that were removed.