Recent Water Damage Posts

Fire Damage and Water Damage Go Hand in Hand

7/24/2022 (Permalink)

Brick charred with black soot. Since fire and water damage generally go hand in hand, finding suitable technicians who have knowledge and experience in both is necessary.

At first thought, it seems odd to discuss the results of fire damage and water damage in the same conversation. However, when a fire erupts and immediate action is necessary to quell the flames, the first response — whether through human intervention or system activation — is almost always to use water. If you’re forced to deal with fire, smoke, or water cleanup in Big Bear, CA, as a result of a commercial fire, it’s advised that you seek professional help from expert restoration specialists who know how to handle all three. Here are a few things experienced technicians will do to overcome these hurdles after a fire disaster:

1. Experts address water cleanup by removing excess water quickly and implementing drying techniques. They have advanced equipment essential for removing large quantities of water as quickly as possible to help prevent further damage. Once the liquid has been extracted, technicians work to dry and dehumidify the space to force any lasting water in your porous walls or belongings to seep out, expediting the drying process for your building.

2. Any fire damage is cleaned up and restored through the careful washing of soot and debris. It’s important to eliminate the effects of fire immediately before the damage has time to set and become worse over time. Knowing who to call and how to proceed is crucial, as repair specialists can work quickly to wipe down soot and dirt from your walls and belongings while using industrial-strength cleaning agents to restore your upholstery and carpets.

3. Clearing out smoke odor is implemented through deodorization. Experts use professional-grade deodorizing solutions to eliminate smoke damage, removing any lasting smells from the premises with ease.

Since fire and water damage generally combine as a result of commercial fires, finding suitable technicians who have knowledge and experience in both water cleanup and fire cleanup is necessary. After all, having all repairs covered at once means a faster recovery period for your building.

Characteristics of Category 3 Water Damage

6/7/2022 (Permalink)

Overflowing toilet A toilet overflow can also be classified as Category 3 water

Water Damage in Category 3: Characteristics

Flooding at a business in Big Bear Lake, CA, is a huge problem when it happens. Besides the disruption caused to the normal flow of day-to-day activities, there are serious safety concerns to consider. Read below to find out more about Category 3 water damage.

Flood Water

The Institute of Inspection, Cleaning, and Restoration Certification says that any flood water is Category 3, or black water, the worst.
Some further examples of Category 3 water:

  • Rain from hurricanes or tropical storms
  • Water from surging rivers or streams

A toilet overflow can also be classified as Category 3 water if it is dirty and especially if it goes unnoticed for a while.

Cleaning Procedures
According to the IICRC, there are two general categories of cleaning methods: air-based and liquid-based. The type of material and the location and category of water help determine which form to use.

Vacuuming is a standard air-based method that takes contaminants through a hose and exhausts them outside the cleaned structure. Air washing uses air to blow off moisture or contamination from surfaces. It is best to use this method outside to not spread pollutants, especially in Category 3 water situations.

Liquid-based methods use water and either a machine or good old elbow grease to remove impurities; soaking a soiled garment in laundry detergent and putting it in a washing machine, for example.

The material's physical properties matter, especially how well it can soak up the Category 3 water. Porous and semi-porous items like books, rugs, and upholstery soaked by flood water get thrown away. Yet even something non-porous like glass can become permanently stained if exposed to the water and microbes for a long time.

Category 3 water is the worst-case scenario for your business, but there are some methods for cleaning up the mess.

when Does Insurance Cover Flooding?

5/13/2022 (Permalink)

property insurance A flood at home can cause significant damage. Fortunately, in some cases, your insurance should cover the costs.

When Does Flood Insurance Apply?

Water damage can be one of the most destructive issues you could face in your home. You should be familiar with your insurance policy and understand what it covers and what your obligations are. If problems with the plumbing and pipes in your Big Bear Lake, CA, house and cause a flood, you may or may not have coverage.

1. Sudden and Unexpected

In most cases, insurance coverage will apply if water damage occurs due to a burst pipe or appliance. This may happen because of faulty products or installation. Cold weather could cause pipes to crack and break. In either situation, insurance generally covers water damage if it is out of your control and happens suddenly.

2. A Flood From a Gradual Leak

Where you might run into trouble is if a slow leak causes water damage. Insurance companies consider a leaky pipe to be your responsibility as a homeowner to address. You need to be diligent about maintaining the plumbing in your Big Bear Lake, CA, home. You should regularly inspect the pipes and other plumbing components. A professional plumber can also identify and repair problems. if the insurance company deems that a pipe bursts because of a long-term leak, you will likely not have coverage.

3. What Damage the Insurance Will Cover

If the insurance company accepts your claim, it generally won't cover everything. For example, the policy will pay to repair and replace the flooring, drywall, and furniture. I will pay a professional water cleanup company to remove the water and any mold. However, it usually won't provide coverage to fix broken pipe problems.

4. If Your Claim Is Denied

If your insurance company denies your claim, you can file an appeal. Before doing so, you should get an opinion from a licensed professional. This could certify that your claim is valid that the damage was sudden and not due to your neglect.

A flood at home can cause extensive damage. Fortunately, your insurance should cover the costs in certain instances.

What Should I Prioritize When My Kitchen Sink Leaks?

4/18/2022 (Permalink)

Drainage system under sink The water damage caused by leaks and potential flooding can devastate belongings inside and beyond the kitchen

When My Kitchen Sink leaks, What Should I Do First?

A small leak underneath the kitchen sink can quickly escalate into flooding if you do not respond fast. Turning off the water supply, decreasing the damage and contacting the right people in Fawnskin, CA, are all important steps, but there are also less obvious concerns. As you deal with a water in home incident, you might need to prioritize the following factors for a successful process.


The presence of excess water in the kitchen creates numerous hazards that can endanger yourself and others. A wet electronic appliance can shock you and a large body of water can conduct electricity. Even a small amount of water can cause you to slip and fall. Fragile wet ceilings usually break apart and fall, hitting anyone nearby. Avoid using electronic devices and shut down the power if possible. If the area is too flooded, prevent all entry until professionals arrive.


The water damage caused by leaks and potential flooding can devastate belongings inside and beyond the kitchen. Some valuable items you should protect from water include:

  • Kitchen appliances and utensils
  • Wood furniture
  • Decorations and art
  • Books and magazines
  • Carpeting
  • Fabric and leather items

Remove these items from the wet area if you can. Ensure all devices are turned off and unplugged before removing them. If your furniture touches wet carpeting, use wood blocks or aluminum foil to protect it.


Calling for assistance is an important step, but you will need to contact multiple factions to assist you. When you speak with your insurance agent, you should gather detailed information about the damage so you get the appropriate coverage. A cleanup and restoration team can work with you to conduct kitchen repair. You should also hire a licensed and bonded plumber to fix the original flaw that started the situation.

Something as small as a leaky kitchen sink can create stress-inducing situations such as flooding, water damage and mold. Control these situations by prioritizing important elements like safety and property protection whenever possible.

3 Things That Can Accidentally Set Off Your Fire Sprinklers

3/19/2022 (Permalink)

Fire Sprinkler in office building blur background., focus at selective When sprinkles are installed improperly, they are more likely to accidentally discharge and force you to need a water restoration professional.

3 Things That Can Inadvertently Trigger Your Fire Sprinklers

Most businesses have a fire suppression system in place to reduce damage from fires. However, these do not work like the systems you see on TV. If they did, every head would start dispensing water whenever someone burned a piece of toast in the staff kitchen, and you would have to deal with a lot of flooding in your workplace. Instead, each sprinkler head has its own sensor. Usually, only a couple of sprinklers are activated when there is a fire. This is ideal because a lot less water enters your commercial building than if they all went off at once.

The main drawback to this system is that these sensors are susceptible to accidental discharge. Fortunately, there are steps you can take to combat the main causes. Here are some of the most common things that can set off your sprinklers.

1. Overheating

If your fire sprinklers are too close to the skylights, heaters, or heat-producing appliances in your building in Cucamonga, CA, they can accidentally go off. If your business has many of these, you should invest in sprinklers that activate at higher temperatures. Some won't activate until they sense temperatures of 300 degrees. These can reduce the chances of you accidentally flooding your business.

2. Freezing Pipes

Most sprinklers have water running through their pipes. If they freeze, the ice puts enough pressure on the system to break fittings and the valves on the heads. When the water thaws, your building will experience flooding. Insulated pipes are available if you need to place sprinklers in places that are likely to freeze.

3. Damage

When sprinkles are installed improperly, they are more likely to accidentally discharge and force you to need a water restoration professional. Fortunately, you can avoid this by having a qualified technician install the system.

Several different factors can cause your sprinklers to discharge. By learning more about each one, you can take steps to ensure your sprinklers don't go off and cause a lot of water damage to your business.

Quick Facts About Mold

2/8/2022 (Permalink)

Black mold growing on a wall. Black mold often starts growing after a moisture problem.

As a business owner, you have to be familiar with a lot of different processes. You need to know how to market your business and keep your facilities in good condition. These tasks may not always go hand-in-hand, but it is good for you to keep on top of everything to ensure your company thrives. If you have had a recent moisture problem, you may be concerned about the growth of black mold or another mold variation. You can learn a bit about this fungus to better understand the importance of calling in a professional water and mold cleanup crew.

It Occurs Naturally

Mold is not something that simply appears out of nowhere. There are actually spores in the air no matter where you go. The microscopic particles can be found indoors and outdoors. Often, these spores enter your building through windows, doors, and vents. Some may even hitch a ride on your customer's pants or shoes.

It Thrives on Moisture

While spores can be found everywhere, mold requires certain conditions to really thrive. You may have a higher chance of having to deal with mold growth if your building is:

• Damp
• Dark
• Warm
• Stagnant

Because moisture is such an important factor for the growth of any mold variation, including black mold, you may want to have your building inspected if you have plumbing issues, flooding, or other water damage.

It Can Survive Dry Conditions

The spores of the fungus can actually survive in dry conditions. Often, mold starts sending out these particles as it dries up and dies. Because the spores themselves can float in the air looking for a new home, cleanup crews need to remove as much of the mold from your building as possible to limit your chances of a recurring problem.

Black mold often starts growing after a moisture problem. As you get ready for mold cleanup in Crestline, CA, ask questions until you feel comfortable with the remediation process.

What You Need to Know About Mold in HVAC Systems

1/27/2022 (Permalink)

Water damage marked off by pieces of tape on ceiling and walls. HVAC leaks can cause major water damage to the ceilings and walls. SERVPRO will thoroughly inspect and repair these areas!

Mold is a natural occurrence that can grow in many different environments as long as the conditions are in its favor. Unfortunately, this is often true for HVAC systems and air ducts, which is concerning because the air flow allows the mold to travel to various areas of the building. HVAC cleaning can reveal such mold growth, and it goes without saying that cleaning vents on a regular basis should be on the to-do list of every property owner in Big Bear, CA. Here’s what you need to know about mold in HVAC systems.

How Do You Know If Your HVAC System Has a Mold Issue?

The first step of ridding your heating, ventilation and air conditioning system of mold is knowing common signs that indicate mold growth. Examples of this are:

  • Visible mold in air ducts, drip pan or vents
  • Mold smell
  • Standing water or high level of moisture in parts of the building

Why Does Mold Grow in HVAC Systems?

Mold in HVAC systems is a problem that many property owners are faced with because it is a breeding ground for mold. Mold grows in moist environments, and condensation or leaks in HVAC systems can provide this moisture. Building in warm areas with high humidity are at a higher risk of developing mold issues. Furthermore, the dust that collects in air ducts is a food source to mold as it contains organic materials, such as skin cells. These organic materials, as well as mold spores, often come from outside through the ducts.

How Can You Prevent Mold in HVAC Systems?

The best way to prevent mold is regular maintenance and HVAC cleaning done by a professional. This should be done at least once a year. Additionally, you have to change your filters once a month and may consider using a HEPA filter. If you live in a humid area, a dehumidifier can prove itself to be very helpful.

Should you notice mold in your HVAC system, it’s important to have an experienced mold remediation professional perform the necessary HVAC cleaning. Always keep in mind that it is crucial to address the mold problem as soon as possible.

What Type of Water Are You Dealing With?

1/11/2022 (Permalink)

Overflowing broken toilet SERVPRO is here to help in your time of need. We are water damage restoration experts who are available 24 hours a day to respond when you need us.

What Kind Of Water Do You Have On Your Hands?

When people think of hazardous materials, they think of chemicals, asbestos, mold and other known irritants. Most people would not place water into the hazardous category. However, contaminated water can be just as harmful, if not more so, than many products labeled as unsafe. For this reason, if you are dealing with sitting water, it is important that you know where it comes from before you attempt to clean it up on your own. If you do not know the source of water, call a Twin Peaks, CA, water restoration team to cleanup the mess on your behalf.

Types of Water

There are three types of water with which you may be forced to deal. Those are as follows:

  • Category 1 water
  • Category 2 water
  • Category 3 water

Category 1 Water

Category 1 water is clean water and typically comes from a leaking supply line or some other source that you know poses no threat. You can safely breathe near this type of water without fear of inhaling bacteria. However, category 1 water can quickly become contaminated water if allowed to sit and/or if it comes into contact with a contaminant.

Category 2 Water

Category 2 water, or gray water, typically comes from an overflowing washing machine, a broken dishwasher supply line or a toiled filled with urine. Though not life-threatening, gray water can cause discomfort. If you attempt to clean up this type of water on your own and without protective gear, you may develop a rash or become ill.

Category 3 Water

Category 3 water, or black water, is the most dangerous type of water. In terms of harmfulness, it is up there with harsh chemicals, bacteria and viruses. In fact, category 3 often contains viruses, bacteria and chemicals. Category 3 water often comes from sewers, toilets that contain feces, rivers and other sources with unknown pathogens. You should avoid breathing the air near a category 3 event.

If there is contaminated water in your home, or if you suspect sitting water is contaminated, contact a Twin Peaks, CA, water restoration team. Doing so could prevent unnecessary illness or harm.

Homeowner Basics: Fixing a Faucet

12/13/2021 (Permalink)

Woman washing her hands at the tap,Water shortage concept You may be tempted to ignore a leaking faucet, but these can lead to water damage that will cost you dearly in time and money.

Fixing A Faucet (Homeowner Basics)

Get some real-life homeowner XP (experience points) by learning how to fix a dripping faucet! These slow leaks are usually due to worn seals or cartridge failure within the faucet assembly. Maintaining the faucets in your home in Big Bear City, CA, is a simple and inexpensive job. Although there are four types of faucets (compression, ball, cartridge, and disc), the steps for repairs are the same.

Basic Steps for Faucet Repair

1. Turn off the water supply before you get started repairing the leaking faucet.

2. Turn the faucet handle to open the valve so that all remaining water drains.

3. Place something in your sink to catch parts that may fall.

4. Remove the assembly.

5. Replace worn parts with new ones.

6. Reassemble and tighten the fittings.

7. Turn on water supply and test for the success of the fixed leak.

Sometimes it’s a little tricky to find the screw that enables you to remove the assembly. Decorative caps or hot and cold indicators may be masking the access point. These can be popped off with a fingernail or a screwdriver.

In most cases, the resolution of a leaking faucet just requires the simple tightening of a nut, replacing an expensive piece (such as a cartridge or a seal) or a full assembly (for a ball faucet). Taking apart a faucet is simple and inexpensive in all cases.

Small Leaks Cause Big Problems

You can’t afford is the secondary damages that come from leaking water. When materials are damp, they become a prime location for mold to develop. Mold grows quickly and can become difficult to remove from porous household materials. If you have discovered a leak much too late, you can count on a professional mold remediator to help solve your problem.

You may be tempted to ignore a leaking faucet, but these can lead to damage that will cost you dearly in time and money. These repairs are inexpensive and something any homeowner can do.

Dealing With a Toilet Overflow? Keep Calm and Call the Professionals

11/15/2021 (Permalink)

An overflowing toilet When dealing with sewer damage, the best thing to do is to call in a professional sewage company to help fix the issue. SERVPRO is your best option!

Do You Have A Toilet Overflow? Keep Calm And Call in the Experts

Dealing with a flooded toilet is probably one of the most frustrating and disgusting things you will ever have to deal with as a homeowner or renter. Unfortunately, it's also one of those things that most people may have to deal with in their lifetime. If you ever encounter sewer damage of any kind, it's important that you know what steps to take to clean up the mess as safely and effectively as possible. After discovering the overflow:

  • Locate the water shut off valve and turn off the toilet water.
  • If the water is clean, remove as much as possible.
  • If you know there is a foreign item in the toilet, get some sanitary gloves, reach in and remove the item.
  • If the problem persists, contact your local water cleanup specialist ASAP.

If you are unable to remove the clog by following the above advice, and contact a Big Bear Lake, CA, water cleanup specialist.

Preventing Secondary Damage

A toilet overflow, if not cleaned and dried properly, can cause secondary sewer damage. Secondary water damage is often seen as a direct result of the primary incident because it is caused by excess moisture in a room or area. It typically occurs when a water incident is not cleaned up in a timely fashion, or when a room is not thoroughly dried after a flood or other event.

Effects of Secondary Damage

Secondary damage can be just as harmful, if not more so, as primary damage. Some effects of secondary damage include the following:

  • Black mold
  • Cracked or sagging drywall
  • Buckling hardwood floors
  • Peeling vinyl

When dealing with sewer damage, the best thing to do is to call in a professional sewage company to help fix the issue. Once a professional plumber has removed the clog, your local Big Bear Lake, CA, water damage remediation team can help you fix the secondary damage in a quick, cost-effective and safe manner.

3 Signs That You Have A Broken Pipe.

1/8/2021 (Permalink)

This is the damage that you could have if you let a burst pipe linger without getting it fixed.

Sometimes a plumbing problem is very obvious, like when it’s raining from the ceiling - and you’re on the bottom floor. Or maybe when a small river begins to seep under your bathroom door. But sometimes, broken or damaged pipes are not so obvious. But they can still let you know they exist if you pay attention to the warning signs. By doing so, you can address the problem more quickly and avoid the damage and expensive repairs that come along with water damage in the Big Bear area. Here are the things that you should watch out for:

  1. Weird Sounds

Do you ever hear whistling in your home? You’re not doing it, nobody else in the house is doing it and strange dogs are showing up at your door? Well, whistling or whining also occurs when pipes get dented. It’s caused when water is no longer able to flow freely through a pipe. This increases water pressure and may cause a pipe to burst.

The sound can also be the sign of a worn out pressure-reducing valve. Without being replaced, it could lead to burst pipes, overflow, and other issues over time.

  1. Bad Smells

Another indication of a broken pipe are unusual or unpleasant odors. A common issue is with the p-trap. The p-trap is the U-shaped pipe that holds a small amount of water that forms a preventative seal against sewer gases coming up from your toilet or sink and into your home. If a crack causes that water to leak out of the p-trap, then you’ll have the odor of sewage in your home

Also, when pipes become broken or backed up, sewage can’t exit the plumbing system properly. It’s important to deal with these problems quickly as sewage poses a significant health risk to your family and pets.

  1. Unusual Sights

Are you blaming little puddles in your home on your kids or pets? Yes, it could be them causing the puddles but if they continue to show up, especially in the same place, then that could be an indication of a damaged or broken plumbing.

Another unusual (and scary) sight that may indicate a broken pipe is a curiously high water bill. High usage could be caused by leaky toilets or faucets. Another cause may be that one of the underground pipes feeding water from your meter to your home may have a crack or loose joint. This can be caused by pipe age, seismic activity, tree roots, or animal activity.

Broken pipes aren’t uncommon and can usually be quickly and easily handled by a professional. But don’t put it off. The longer you wait, the more damage will be done and the more expensive it’ll be to fix. If you suspect you have broken pipes in your home, contact the experts at SERVPRO of Big Bear / Lake Arrowhead / NE Rancho Cucomanga. We are available 24/7 at (909) 878-0302.

Not only will we have your plumbing repaired, we’ll also fix any damage that was caused, making it “Like it never even happened."

Are Pine Needles Building Up On Your Home? They Can Cause Water Damage!

9/28/2020 (Permalink)

Don't let fallen pine needles cause trouble for your property! Call SERVPRO at 909-878-0302 to help clean it up!

Fall is such a beautiful season with all of its changing colors and crisp fresh air. Even though you might be happy to see the temperatures going down so you can wear your super comfy fall clothes, you won't be happy when you realize that the pine needles that are piling up on your home or business actually caused some damage to your property! Are you scratching your head and wondering how something so silly like pine needles can damage your property… let me tell you how!

  1. When pine needles gather in piles with other debris from around your home/business, they hold any moisture that they might have collected from the morning dew or rain that might have fallen. When water sits in one spot on your roof for too long, it can cause your roof to leak or rot.
  2. Piles getting caught in your gutters can stop water flow. This trapped moisture inside your gutter can damage the rafter tails.
  3. If your gutter is clogged enough, it can cause overflow, which can damage your property’s foundation due to the water puddling instead of being taken away by the gutter’s downspout.

So, as the season is changing, you definitely need to keep those falling pine needles on the top of your list of things to take care of for your home/business. Let SERVPRO help you tackle that task! We will not only clean up the needles for you, but we will let you know if there was any damage caused by them, and then help you bring your property back to the way it was before the damage! 

SERVPRO of Big Bear / Lake Arrowhead / NE Rancho Cucamonga will make it "Like it never even happened." Give us a call 24/7 at 909-878-0302!

The Toilet Supply Line Did All That Damage!!!

8/3/2020 (Permalink)

SERVPRO of Big Bear / Lake Arrowhead / NE Rancho Cucamonga. "Like it never even happened."

We at SERVPRO of Big Bear / Lake Arrowhead / NE Rancho Cucamonga just finished a water remediation job that had a toilet supply line malfunction.  It was on the second level of the home, so you can imagine the damage it caused…  

The entire bottom floor was destroyed by the water running down the ceiling, then the walls and then to the floors.  The ceiling and flooring were mostly wood which buckled and warped and anywhere there was drywall there was bubbling. The insulation in the crawl space also got wet. As a result, we had to remove basically everything (drywall, flooring, ceiling, and insulation) from the first level of the home.

Now is the time to check your insurance policy to make sure you have enough coverage in case you experience a major loss in your home!!

Even Dishwashers Can Cause Leaks and Mold!

5/23/2020 (Permalink)

Dishwashers can cause quite a bit of damage when they leak. I am sure we have all seen little puddles of water on the floor from a leaking Dishwasher. But the bigger leaks, that you usually cannot see right away. That water could cause thousands of dollars of damage to cabinets and floors! Let us not forget to mention the risk of mold that water could cause!

Here are six reasons why your dishwasher could be leaking:

  • Leaky Dishwasher Door
  • Leaky Dishwasher Tub
  • Damaged or Loose Valves
  • Improper Alignment
  • Wrong Dishwasher Detergent
  • Overfilled Dishwasher

If this happens to you, don’t let the water sit, dry it up the best you can. Then give SERVPRO of Big Bear / Lake Arrowhead / NE Rancho Cucamonga a call at (909) 878-0302 to take care of the rest of the clean up!

Is Your Hot Water Pipe Leaking Inside Your Walls or From your Water Heater?

5/8/2020 (Permalink)

If a hot water pipe starts leaking inside your walls, it can cause major damage and there may be several issues. Finding the leak is the most difficult part. It is very inconvenient, causes mold to grow and costs money. 

There are generally 3 reasons to consider why a hot water pipe starts leaking:

  1. There is increased water pressure in the tank
  2. A faulty float valve
  3. An overused washer

One of the most basic dangers of a leaking water heater is the damage to the surrounding floor and walls.  Again, it can lead to mold and even seep down into the foundation of the home and can weaken the foundation.  If water is coming from the water heater it has the potential to be dangerous and even deadly.  If gas is leaking near the water heater, the ignition flame can ignite the gas causing an explosion.  The water pressure heats and begins to build up pressure inside the tank which causes the explosion.  

The following steps need to be taken to fix the problem:

  1. Turn off the water to the tank
  2. Turn off the power supply to the tank
  3. Determine the location of the leak
  4. Loosen the drain valve
  5. Try to release the pressure going into the tank.

Most insurance policies cover burst pipes and water heater leaks.  Water damage is generally covered if the cause was accidental and unpredictable.

Ice Dams could cause Mold!

3/26/2020 (Permalink)

An ice dam is a ridge of ice that forms at the edge of a roof and prevents water, because of melting snow, from draining off the roof. This water then backs up behind the dam which can leak into a home and cause damage to walls, ceilings, insulation and other areas.

When the moisture enters the home from ice dams, it can lead to the growth of mold. It takes very little time for mold to start forming and growing to cause a bigger problem!

Ways to prevent Ice Dams from forming:

1) Keep your gutters clean

2) Make sure heat sources to the attic are blocked and that there is ventilation allowing cold air to circulate into the attic space

3) Insulate the space between the living space and attic

4) Clean heavy snow off of the roof with a roof rake

5) Install electric heat cable in a "z" pattern along your roof line

Always know, that should you have a problem, SERVPRO of Big Bear, Lake Arrowhead and NE Rancho Cucamonga is ready to help!

Roof Leaks/Damage and how to Prevent Them

3/23/2020 (Permalink)

There has been a lot of snow lately, is your roof ready for it? Not having regular maintenance checks on your roof could cause it to leak resulting in the possibility of mold forming and the roof could end up getting damaged. Here are a few tips on how to prevent that from happening:

  • Have regular roof inspections
  • Pay attention to flashing on your roof
  • Make sure your roof ventilation is clear
  • Maintain your gutters
  • Keep the trees away from your home
  • Replace missing or torn shingles IMMEDIATELY

Getting a professional to inspect your roof can really help prevent your roof from leaking as they can spot signs of early damage. If the flashings are not installed properly on your roof around vents or wall/roof junctions, water can leak into your home and cause damage. Ventilation in your attic will help prevent any damage being done to your home because of moisture and mold. Improper ventilation can cause heat and moisture to build up resulting in damage to your insulation, rotting and shingles to buckle. Keeping gutters and downspouts unclogged will prevent water from backing up under the roofing material. Trees should be trimmed and away from your home to help keep the gutters clean. Maintain your roof to prevent any damage to your home.

If you do experience a roof leak, SERVPRO of Big Bear / Lake Arrowhead / NE Rancho Cucamonga is always here to help! We will get your roof covered as soon as possible to help prevent and more damage to your home.

Toilet Supply Lines Can (and do) Fail!

9/25/2018 (Permalink)

Toilet Supply Lines Can (and do) FailA significant number of the water damage cleanup calls that we get are from customers who report that their toilet is leaking.Very often the leak is in toilet supply line itself. The toilet is not really leaking.Many of the supply lines now found on toilets have plastic nuts that attach them to the toilet and the valve coming in from the wall. Plastic nuts cannot be overly tightened because the will crack or split.It is a good idea to look at your toilet supply lines periodically to make sure that they are not starting to fail. It is an inexpensive and easy fix that might prevent you from having a very large a damaging flood in your home.Should you have a leak and need to make sure that more damage has not happened, please give us call. 909-878-0302   We are your local pro's and can be to your home before you know it!

Is my house dry yet?

9/5/2018 (Permalink)

We use very specific equipment. Our tools are state of the art and used industry wide. For moisture testing we use a strong moisture meterthat is highly accurate. We can hold it up to a material or even put probes into the material to check for the proper amount of moisture. (Wood and concrete are hardly ever 100% free of moisture.) We then place the proper amount of drying equipment into position (blowers and dehumidifiers). We come back everyday and test until the moisture meter says that we have reached the correct moisture level. When the tested areas are dried to the correct level we remove the drying equipment. You can trust us to leave your home as dry it needs to be and to get it ready for the replacement of the materials that were removed.

Toilet Over Flow Creates Multiple Clean Up Issues

8/20/2018 (Permalink)

Sometimes a sewer line can become blocked due to roots, collapse of the line, or other blockage.  This creates an issue with sewage water backing up in the house.

In this case when doing the laundry the used water could not drain out through the blocked sewer line so it backed up into the bathtub and the toilet causing the overflow.

If you notice water coming up into your bathrub, sinks, or toilet call the plumber right away.  Have them check to see if there is a sewer line backup.

Then call SERVPRO of Big bear/Lake Arrowhead/NE Rancho Cucamonga 909-878-0302.

We will come out quickly and begin the removal of this unhealthy water. We will wear our personal protective equipment, remove the water from the floor coverings, spray disinfectant on all the wet surfaces and set up the dehumidifiers and air movers.

Your home will be clean and dry before you know it!

Water Damage Timeline

8/6/2018 (Permalink)

ONE HOUR: Within one hour from notice of loss, a SERVPRO of South Frisco/The Colony professional will contact you to arrange for service.You'll know help is on the way!

FOUR HOURS: Within four hours of loss notification, a SERVPRO of South Frisco/The Colony professional will be on-site to start mitigation services. The key to reducing damage and saving money is responding quickly to your damage.

DETAILED EXPLANATION: A trained,uniformed and equipped SERVPRO of South Frisco/The Colony professional will walk you through the job process step-by-step,explaining what to expect and the anticipated outcome.

PRETESTING: A SERVPRO of South Frisco/The Colony professional will begin pretesting for restorability, working from the source of the damage outward.

EIGHT HOURS: Within eight business hours of on-site arrival,a verbal briefing of the scope will be communicated to the appropriate person,normally your adjuster or property manager.

CLEANING & RESTORATION: SERVPRO of South Frisco/The Colony professionals will work neatly and efficiently to help you regain control of your property when a damaging event has taken over. We will use State-of-the-art restoration techniques to ensure your property is taken care of right the first time.

FINAL WALK-THROUGH: After the work has been completed,A final walk-through will be conducted with you to help insure your satisfaction. 

Refrigerator Supply Lines CAN Leak!

5/29/2018 (Permalink)

Yes, almost all refrigerator now come with an ice making capacity (and with water and ice dispensers) but they need to have a water line attached to the refrigerator to supply the water for these conveniences.  The supply lines are often copper with very sensitive ends to connect them to the refrigerator and the house water supply system.

Be very careful when installing these supply lines and when moving your refrigerator in and out to clean under it.  THEY CAN LEAK.

Many of our jobs deal with these leaky systems and many of them involve cleaning up mold, too.  The supply lines can have very small slow leaks and the escaped water is not spotted for months sometimes.  It only takes a few days for water to turn to mold.

Give us a call at (909) 878-0302 if you find that you have a problem!

Washing Machine Water Supply Lines

5/29/2018 (Permalink)

Do you own a part time home?

Do you shut off the water when you leave?

Do you at least shut off the water supply lines to your washing machine?

These lines can and do often burst and the amount of water that comes out can create a devastating situation in your home.  Water from a broken line squirts out onto a wall so quickly it creates a hole in the drywall. The water then runs inside the wall and through to another room. It runs all over the floor and is wicked up the walls.

We are available to come get your home dried out and ready again for you, but the damage can exceed thousands of dollars in clean up and repair.

Please check these supply lines monthly and please shut off the water in your other home if  you are leaving for a long time.

Will Copper Pipes Break?

1/25/2018 (Permalink)

If you do not keep your cabin/home warm enough to prevent freezing your copper pipes can burst and cause a serious amount of water damage. 

It is also a very good idea to insulate any pipes in your attic or buildup areas, and consider wrapping your hose bibs or replacing them with the kind that will not freeze.

If you are not a full time resident, be sure to leave your thermostat on 55, open the cabinet doors under your sinks, and if you have south facing windows leave the blinds/curtains open so the sun can assist in warming your home.

If you do experience a broken pipe immediately turn off the water to your home and give SERVPRO Big Bear a call and we will get the water cleaned up and your home dried out ASAP!

How can we tell if your house has dried out after a water loss?

9/13/2017 (Permalink)

Moisture Meter

We use very specific equipment.

Our tools are state of the art and used industry wide.

For moisture testing we use a moisture meter that is highly accurate. 

We can hold it up to a material or even put probes into the material to check for the proper amount of moisture. (Wood and concrete are hardly ever 100% free of moisture.) 

We then place the proper amount of drying equipment into position (blowers and dehumidifiers). We come back everyday and test until the moisture meter says that we have reached the correct moisture level.

When the tested areas are dried to the correct level we remove the drying equipment.

You can trust us to leave your home as dry it needs to be and to get it ready for the replacement of the materials that were removed.