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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Toilet Supply Line Can (and do) Fail!

9/25/2018 (Permalink)

Toilet Supply Lines Can (and do) FailA significant number of the water damage cleanup calls that we get are from customers who report that their toilet is leaking.Very often the leak is in toilet supply line itself. The toilet is not really leaking.Many of the supply lines now found on toilets have plastic nuts that attach them to the toilet and the valve coming in from the wall. Plastic nuts cannot be overly tightened because the will crack or split.It is a good idea to look at your toilet supply lines periodically to make sure that they are not starting to fail. It is an inexpensive and easy fix that might prevent you from having a very large a damaging flood in your home.Should you have a leak and need to make sure that more damage has not happened, please give us call. 909-878-0302   We are your local pro's and can be to your home before you know it!

It's Easy Being Green....a few tips

9/24/2018 (Permalink)

Here are some simple suggestions to save water and energy and money!

* Vacuum your forced air system filter so it doesn't have to work as hard to pull the air through it.

* Test your doors for leaks. Go outside in the dark and check for light shining through.

* Vacuum your refrigerator coils. Check the gasket seals by closing a piece of paper in the door.  If you can move it up and down easily, the gaskets are not sealing well, and warm air is leaking in.

* Unplug or recycle extra refrigerators. Older and second units may use as much as 40% more energy than newer models.

* Keep the dryer lint trap and the exhaust vent clean so the dryer doesn't have to work as hard. In fact, a dirty lint trap will slow down the drying process.

* Use the air-dry mode in your dishwasher.

And call us at 909-878-0302 if you find that you need to have us come and help with any  remediation issues you might find.

Lake Arrowhead Chamber of Commerce Member!

9/10/2018 (Permalink)

We just joined the Lake Arrowhead Chamber of Commerce and are looking forward to participating in their events! ME NEW MEMBERS! SERVPRO of Big Bear/ Lake Arrowhead/ NE Rancho Cucamonga Inland Empire 66ers Baseball Team Porsche Club of AmericaRiverside Region Mindy JagtLoan OfficerParamount ResidentialMortgage Group Kat DelongRealtor - Wheeler Steffen Sotheby's International Woodlands Church Positive HealthMassage N Body Works Michelle Calkins & Associates Real Estate The Lakefront Tap RoomBar & Kitchen Derek BobadillaAmerican Pacific Mortgage Dogwood Tavern Church of St. Francis Xavier Cabrini Elite Solar Network

Is my house dry yet?

9/5/2018 (Permalink)

We use very specific equipment. Our tools are state of the art and used industry wide. For moisture testing we use a strong moisture meterthat is highly accurate. We can hold it up to a material or even put probes into the material to check for the proper amount of moisture. (Wood and concrete are hardly ever 100% free of moisture.) We then place the proper amount of drying equipment into position (blowers and dehumidifiers). We come back everyday and test until the moisture meter says that we have reached the correct moisture level. When the tested areas are dried to the correct level we remove the drying equipment. You can trust us to leave your home as dry it needs to be and to get it ready for the replacement of the materials that were removed.

Yuk! My house smells horrible!

9/5/2018 (Permalink)

So often our mountain cabins are not used for several months and when we do open the door there is that horrid musty smell.

It is usually bacterial growth. 

To properly remove the growth we will contain the growth area to keep the spores from spreading, use an air scrubber to remove spores from the air, and then after removing the bacteria we will spray with an antimicrobial to kill any remaining spores. 

The common places that end up having bacterial growth are behind the refrigerator, under the kitchen and bathroom sinks, and near the water heater.

If you are thinking of selling your home it will sell much faster if it does not have the musty smell.

Bacterial growth can be a serious hazard for some people.  Take care of removing it as soon as you can.

The freezing temperatures are on the way!

9/5/2018 (Permalink)

Be prepared if you will not be in your home full time! It only takes a few minutes when you are leaving to follow these 4 simple steps to keep your home safe from a water loss.

* Leave your heater at 55 degrees

* Open the cabinet doors under your sinks

* Turn off your water supply

* Drain your water lines

If you forget to do these things you leave your home with the potential for a serious water damage loss.

Small, low water leaks can cause really big damages. You might not even see the damage because it will be in your walls or under your house.

We at SERVPRO Big Bear/Lake Arrowhead hope you have a wonderful Fall and Winter on our beautiful mountain!

A tiny candle and a BIG mess

9/5/2018 (Permalink)

Really! This really happened!

The owners of this weekend cabin accidentally left an electric candle on on their mantle when they left after a wonderful summer weekend in the mountains.

Next call they received was that their cabin was on fire and they better get up and see it.

We received the call from their insurance agent and we went right over.  The fire department was just finishing mopping up and we were getting prepared to do the board up of the doors and windows.

What a mess! Soot and water everywhere, blackened paneling, missing ceiling and roofing, smoke damage in all the rooms.

If you are so blessed to have a second home be sure that you leave it (and your main home) in a safe condition before you leave.  A second check on all things only takes a few minutes and could save you tons of heartache and thousands of dollars.

Octoberfests on the mountain

9/5/2018 (Permalink)

It seems that all the mountain communities are having October fests! Yeah.

Lake Arrowhead Village has one September 15 through October 28 on Saturday noon to 8 and Sundays noon to 6. Their website is: www.lakearrowheadoktoberfest.com    There will lots of live entertainment on the stagw.

Big Bear is having a their Octoberfest every Saturday and Sunday starting September 8 and running until November 3 (a Saturday). The fest will be held at the Convention Center.  Go to their website for more details: https://bigbearevents.com/oktoberfest/tickets   There will be events just for kids during the day.

Stroll through Crestline and enjoy Corks and Hops on October 6 from 3:00 to 8:00. This event is a chance to taste local wines and beers as you wander through the Lake Gregory town.

Social Media and SERVPRO Big Bear

9/5/2018 (Permalink)

We are working hard to bring all the social media pages that we have up to date and we are looking for reviews where ever you can place them.  

We have a Facebook page - SERVPRO of Big Bear/ Lake Arrowhead/ NE Rancho Cucamonga. We have many informational and interesting posts on this page.

We also have a Google page and would appreciate a review of our services if you get a chance to visit us there.

Please "Yelp" us and give us a review.

We are listed on about 70 search engines because we know we can do the best job for those who have water, fire, smoke, HazMat, sewage, or mold problems in their homes.

Check us out and call if you need us 909-878-0302.

Toilet Over Flow Creates Multiple Clean Up Issues

8/20/2018 (Permalink)

Sometimes a sewer line can become blocked due to roots, collapse of the line, or other blockage.  This creates an issue with sewage water backing up in the house.

In this case when doing the laundry the used water could not drain out through the blocked sewer line so it backed up into the bathtub and the toilet causing the overflow.

If you notice water coming up into your bathrub, sinks, or toilet call the plumber right away.  Have them check to see if there is a sewer line backup.

Then call SERVPRO of Big bear/Lake Arrowhead/NE Rancho Cucamonga 909-878-0302.

We will come out quickly and begin the removal of this unhealthy water. We will wear our personal protective equipment, remove the water from the floor coverings, spray disinfectant on all the wet surfaces and set up the dehumidifiers and air movers.

Your home will be clean and dry before you know it!

Rain Storm Damage Cleanup

8/19/2018 (Permalink)

Here in California we are all praying for the rain to come to put our fires and to fill the lakes and reservoirs.  We so need a relief from the long drought we are experiencing.

When the rain storms come you just might have some water damage from them. 

The water gutters on your home should be cleared several times a year to prevent back up. 

The ground around the outside of you house should be checked to make sure it is below the siding (especially in the mountain communities). If it is too high the runoff from the storm could enter your house and you probably do not have insurance to cover this.

SERVPRO of Big Bear/ Lake Arrowhead/ NE Rancho Cucamonga is available 24 hours of every day to assist you with any water problems you might experience.  Call us at 909-878-0302.

Hail Causes Some Serious Damage

8/18/2018 (Permalink)

Now that we are in monsoon season it is a bit odd to be blogging about hail in Southern California, but it is a reality for this time of year as well as in the winter.

This photo shows some various serious damage from rather larger hail. We usually do not have hail this size, but the hail we get does cause damage to people as well as cars and homes. 

SERVPRO of Big Bear/ Lake Arrowhead, NE Rancho Cucamonga is ready to come help you if you have hail storm damage to your home.  We provide board up services to secure the damaged areas of your home.  We are available 24 hours of every day and when you call 909-878-0302 the phone will be answered by a human being!  Try us and see.

Dryer Fires Are A Serious Possibility

8/16/2018 (Permalink)

It is important that regular maintenance and inspection take place to keep you from having a dryer fire in your home.

1. Get the lint OUT of all the ducting

2. Install with care - make sure the venting is not crimped

3. Clear out combustibles - move them out of the dryer area

4. Opt for a metal dryer duct

5. Read tags, they matter - items recommended to be dried on LOW should be or they may catch on fire

6. Exercise extra caution with            flammable liquids

7. Use your clothes to analyze problems - are they not drying as soon as they should - problem!

8. Don't dry and dash- stay home while the dryer is running.

9. Give the outdoor vent a peak - make sure it is clear

Mold Can Grow in Ducting

8/16/2018 (Permalink)

It is the hot and muggy monsoon season now and I am sure you have notice how things are getting the 'musty' smell so quickly.

Mold can grow on your HVAC  cooling coil and in the ducting, too. This can lead to mold being spread all over your home. Mold contamination can lead to many problems like respiratory issues, eye irritations, lethergy, skin irritations, and cognitive complaints. These can be especially difficult for babies, seniors, and anyone with autoimmune issues.

We work with other companies that do the actual testing of the air in your home to ascertain the level of mold that might be affecting your family.

BUT SERVPRO of Big Bear, Lake Arrowhead/ NE Rancho Cucamonga does duct cleaning.  We want to make sure your home is not being contaminated by mold being spread because you are using your air conditioner. 

Fire Pit Safety

8/15/2018 (Permalink)

Back yard fire pits are all the trend this year.  They are so great to sit around and enjoy!

But, you must be real careful of where you place your fire pit, whether it is a fixed unit or a moveable one.

They must be away from your house and away from trees and bushes.  You do not want to let the fire escape from the pit!

If you find that you have a disaster on your hands call 911 ASAP.  These kinds of fires can grow very rapidly.

Should your house sustain any damage please give SERVPRO of Big Bear/ Lake Arrowhead/ NE Rancho Cucamonga a call and we will come out immediately - day or night - to begin the clean up and to board up your home if needed. 

Wind Damage To A Parking Lot

8/9/2018 (Permalink)

Wow, wind can do lots of damage.

Here is a photo of what happened in a commericial parking lot when a quick but powerful wind and rain storm swept through a town.

The damage was not just in the parking lot but left debris in the street and on neighboring properties and did minor damage to the other properties.

SERVPRO came in and cleaned up the debris in the middle of the night so that this business and the surrounding ones could be ready to open the next morning.

We at SERVPRO Big Bear/ Lake Arrowhead/ NE Rancho Cucamonga will show up when we are needed, regardless of the hour. We will move quickly to remediate your losses and we will make sure that you have minimal time down.  Your business is our priority.

Leaking Restroom Sink Causes Business To Shut Down

8/9/2018 (Permalink)

Businesses need to be sure to have a maintenance checking plan for their plumbing.

A leaky sink drain pipe can shut a business down.  If left too long water running out from under a sink in one of your restrooms will cause slip and fall potential for customers and employees and that can lead to big pay out for bodily injury. No business wants that kind of loss.

If you find that you do have a plumbing leak and need a fast clean up give SERVPRO of Big Bear/ Lake Arrowhead/ NE Rancho Cucamonga a call.

We will show up right away and clean up the mess. We will work to get your whole facility again accessible for your employess and customers.

We are here for you 24/7!

Mold Might be Growing Under Your Home!

8/9/2018 (Permalink)

Have you been experiencing any of these problems:  respiratory issues, eye irritations, lethergy, skin irritations, and cognitive complaints like headaches, etc?

It could be from mold and the mold could be growing under your house where you never even see it.

In our communities we often have a buildup area or crawlspace under our house.  These areas can become damp or wet from snow melt, poor drainage around the outside of the home, or water leaking from a pipe and going straight down so you do not even know of the leak. 

It would be good to look under your house at least once a year to see if you have any mold growing there.

If you find mold (or would like the buildup checked out) please give SERVPRO a call (909) 878-0302.

We are certified to removed mold and would be very happy to do that for you.

Water Damage Timeline

8/6/2018 (Permalink)

ONE HOUR: Within one hour from notice of loss, a SERVPRO of South Frisco/The Colony professional will contact you to arrange for service.You'll know help is on the way!

FOUR HOURS: Within four hours of loss notification, a SERVPRO of South Frisco/The Colony professional will be on-site to start mitigation services. The key to reducing damage and saving money is responding quickly to your damage.

DETAILED EXPLANATION: A trained,uniformed and equipped SERVPRO of South Frisco/The Colony professional will walk you through the job process step-by-step,explaining what to expect and the anticipated outcome.

PRETESTING: A SERVPRO of South Frisco/The Colony professional will begin pretesting for restorability, working from the source of the damage outward.

EIGHT HOURS: Within eight business hours of on-site arrival,a verbal briefing of the scope will be communicated to the appropriate person,normally your adjuster or property manager.

CLEANING & RESTORATION: SERVPRO of South Frisco/The Colony professionals will work neatly and efficiently to help you regain control of your property when a damaging event has taken over. We will use State-of-the-art restoration techniques to ensure your property is taken care of right the first time.

FINAL WALK-THROUGH: After the work has been completed,A final walk-through will be conducted with you to help insure your satisfaction. 

It is Summer but Winter will return!

5/29/2018 (Permalink)

Snow/Rain/Wind Storm

A family’s Wrightwood home suffered serious damage last winter after a snow, wind, and rain storm. Thankfully they called SERVPRO of Big Bear/Lake Arrowhead/NE Rancho Cucamonga and we were able to help them and several other mountain community families clean up debris and restore the property to preloss conditions. The homeowners were grateful that our 24/7 services were available to them in their time of need. 

If your home has been damaged by severe floods or storms, call us right away at (909) 878-0302. Disaster can strike when we least expect it, but SERVPRO of Big Bear/Lake Arrowhead/NE Rancho Cucamonga will be there to help you weather the storm.

Faster Response

Since we are locally owned and operated, we are able to respond more quickly and with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.  All our staff are residents in the mountains and understand the driving conditions, weather problems, and special needs of mountain home owners. We also understand the situation with the damage home being your mountain cabin get-a-away and that you are not there full time; or maybe this home is a vacation rental.

Resources to Handle Floods and Storms

When storms hit the San  Bernardino Mountains we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States. 

Have Storm or Flood Damage?

Call Us Today 

(909) 878-0302

Refrigerator Supply Lines CAN Leak!

5/29/2018 (Permalink)

Yes, almost all refrigerator now come with an ice making capacity (and with water and ice dispensers) but they need to have a water line attached to the refrigerator to supply the water for these conveniences.  The supply lines are often copper with very sensitive ends to connect them to the refrigerator and the house water supply system.

Be very careful when installing these supply lines and when moving your refrigerator in and out to clean under it.  THEY CAN LEAK.

Many of our jobs deal with these leaky systems and many of them involve cleaning up mold, too.  The supply lines can have very small slow leaks and the escaped water is not spotted for months sometimes.  It only takes a few days for water to turn to mold.

Give us a call at (909) 878-0302 if you find that you have a problem!

Washing Machine Water Supply Lines

5/29/2018 (Permalink)

Do you own a part time home?

Do you shut off the water when you leave?

Do you at least shut off the water supply lines to your washing machine?

These lines can and do often burst and the amount of water that comes out can create a devastating situation in your home.  Water from a broken line squirts out onto a wall so quickly it creates a hole in the drywall. The water then runs inside the wall and through to another room. It runs all over the floor and is wicked up the walls.

We are available to come get your home dried out and ready again for you, but the damage can exceed thousands of dollars in clean up and repair.

Please check these supply lines monthly and please shut off the water in your other home if  you are leaving for a long time.

Public Bathroom Accident

4/27/2018 (Permalink)

We recently were called by a local store with a problem that was bigger than they could handle.

A customer had used their restroom and left it with blood on the floor.  No matter what the source of the blood it is considered a hazard waste material and has special clean up requirements.

Decontamination is very important because we do not want bloodborne contaminates to spread to others.

We were on site within one half hour and quickly cleaned up the blood and totally decontaminated the restroom.

Within an hour the store restroom was, again, available to the public.

Please give us a call if your business has this kind of problem. We want you back in business as quickly as possible.

(909)878-0302

SERVPRO Big Bear/Lake Arrowhead/ NE Rancho Cucamonga

This can happen so easily!

4/20/2018 (Permalink)

Fire Damage This can happen so easily! I think I burnt dinner!

You are calmly making your dinner and suddenly it catches on fire.  What to do????

Do you keep something handy to smother the fire - flour/baking soda/anything?

Do you have a fire extinguisher in your kitchen that is charged and up to date, and easily accessible?

The smoke from this burnt dinner affected every single room in the 3 story house and all the contents.  Smoke travels though small holes that go from floor to floor for pipes and wires.  Smoke travels into closed cupboards and drawers. Smoke goes where ever it wants to!

A very big tragedy.

Please be prepared to save yourself a lot of grief by taking a few moments to properly supply your kitchen incase you need to put out a burnt dinner.

Mold - Can I clean it up myself?

4/13/2018 (Permalink)

Mold Remediation Mold - Can I clean it up myself? Mold in a wall

If you find spores growing on drywall, studs, and subflooring — especially if the area exceeds 10 sq. ft. — then you’ve got a bona fide mold problem.

Don’t bother buying a hardware store petri dish kit, which claims to help identify airborne mold: It doesn’t. The kits might grow some spores for you — they’re always present in indoor air — but the kits can’t guarantee that a statistically significant number of spores are flying around. Also, kits don’t confirm the presence of dead spores (they can be harmful, too) or determine baseline levels in order to compare results after remediation.

To get rid of mold that you suspect is serious, your best bet is an independent consultant with credentials. Lastly, be sure to ask your agent regarding the relationship between home insurance and mold coverage.

SERVPRO Big Bear/Lake Arrowhead/NE Rancho Cucamonga   (909)878-0302

Restaurant Kitchen Fires

4/9/2018 (Permalink)

Fires in restaurant kitchens are a lot more common than you would think. Fortunately many of them are knocked down before they can create this much devastation.

When a larger restaurant fire happens so many people are affected. The owners, employees, and patrons all lose out on a favorite place.  It leaves a scar on the town where it is. The burnt roof and missing walls look so sad.

SERVPRO of Big Bear/Lake Arrowhead/NE Rancho Cucamonga can be on site within hours of the fire to begin the clean up.

Our staff are trained in fire/smoke clean up, we have the tools, and we have the chemicals to do this properly.

Depend on us when you have a fire loss.

(909) 878-0302

Mold In The Attic

4/6/2018 (Permalink)

Mold Remediation Mold In The Attic Attic Mold on Rafters

Mold in an attic often goes un-noticed for long periods of time because we so seldom go into our attics.

We have many times gone out on a loss and we need to access the attic areas for one reason or another.

We often find mold. We usually smell it first, then we see it in the corners or on the rafters.

Generally speaking moisture problems that lead to bacterial growth can be broken down into three categories:

Improper venting from pipes and/or vents

Improper ventilation

Roof issues/leaks

SERVPRO recommends that you semi-annually go look around in your attic, take a good sniff, peek into the corners, look closely at the rafters.

Call us if you find anything of concern. We will be happy to come out and check for you.

Commercial Carpet Cleaning

3/30/2018 (Permalink)

Commercial Commercial Carpet Cleaning Best Commercial Carpet Cleaning Company - SERVPRO

SERVPRO Big Bear/Lake Arrowhead/NE Rancho Cucamonga has staff that have been doing carpet cleaning for over 30 years.  We have seen it all!

We understand the need to have your office/restaurant/church/store carpets cleaned at the hours when you are not open for business, and we accommodate that for you.  We use air movers to help facilitate a quick dying so you can open on time the next day.

We have the best equipment, an understanding of carpet types, very effective cleaning agents, and a highly trained and professional staff.

We do not give quotes over the phone because cleaning cost is not just about square footage. We have to consider the amount of soil, the material the carpet is made of, and the age/condition of the carpet.

Call for an appointment for a quote: (909)878-0302.

Rain and Rock Slides

3/23/2018 (Permalink)

Storm Damage Rain and Rock Slides Artic Circle Rock Slide

Yes, we finally received the promised rain.  There was no where near enough for us but we will take all that we can get.  

And of course we here in the Big Bear Valley know that the chances of the Arctic Circle closing are always high when it rains.

The 18 was closed for the long afternoon and early evening so that the Cal Trans Crew could work their magic again and allow us back on the road by about 5:50.  Thank you Cal Trans Workers.  You are very appreciated.

Let's keep hoping for more moisture and for the mountain rocks to remain where they are when it comes.

Mountian living is wonderful and at times it can be challenging.  Be patient and enjoy it all!

Old Fireplaces Can Be A Fire Starter

3/23/2018 (Permalink)

Fire Damage Old Fireplaces Can Be A Fire Starter Old Fireplaces Have Cracks

We have so many older cabins and homes in our community. Many of them have very old fireplaces and chimneys.  Very old fireplaces and chimneys can be compromised by cracks, deterioration of the actual materials, and creosote on the interior walls of the chimney.

We work with several fireplace cleaning companies that recommend a yearly inspection of both the fireplace and the chimney. 

We call them out for inspections if we feel the fireplace itself might have been the cause of a loss. And they call us if there has been smoke damage that needs cleaning up.

If there are cracks in your fireplace and you have a fire it could get out through the cracks and cause a house fire.  

Please be proactive and get an inspection!

Smoky Smelling House?

3/12/2018 (Permalink)

Fire Damage Smoky Smelling House? How ozone works to eliminate odor.

Outdoors, nature eliminates odors and microorganisms using both UV light and O3. Indoors, most places that generate odors receive very little UV light or O3. The Odor-Free purifier creates O3, or ozone, in a special process that utilizes an electrical current. Ozone sanitizes by breaking down odors, microorganisms and other pollutants at their source.

Nature creates O3 as a natural cleaner during thunderstorms, and also from sunlight striking the earth’s atmosphere. As an example, we’ve all taken a walk after a thunderstorm and experienced the clean, fresh smell in the air. That's O3, or ozone, at work.

Normal oxygen (O2) is converted to O3, which is commonly called ozone. It reverts back to O2 in about an hour if the O3 is unused. This leaves the air fresh and clean because the source of the odor has been permanently removed. And there are no artificial odors so the space becomes free of odors, as nature intended. Employ the cleaning power of nature and create an outdoor fresh environment in your facility!

Stores have floods, too!

2/26/2018 (Permalink)

When a commercial building has a disaster it can mean a serious loss of income for them.  Stores, in particular, need to be up and running again as fast as possible.  That is one of the reasons that you can reach a real person at SERVPRO Big Bear 24 hours a day.

The water fountain at this store overflowed for a long time causing water to flow over 75% of the main sales room floor and all of the dressing room.  The inventory storage room and both the bathrooms had significant water on their floors.  

We were called in at night when the damage was discovered.  We extracted the water, set up dehumidifiers and air movers, and the store was able to open the next day!

We love to keep our customers functioning when disaster strikes.

What Mold Needs to Grow

2/19/2018 (Permalink)

What Causes Mold in Houses and Homes

Mold needs these conditions before it can begin to grow in a home:

  • Mold spores
  • A food source (eg wood, drywall, cotton)
  • Darkness (mold can't grow under ultraviolet light)
  • Warmth (mold can't grow in freezing temperatures)
  • Oxygen
  • Moisture (eg water leaks, humidity)
  • Enough time (most molds can begin to grow in 24-48 hours if the conditions are right)


Moisture is really the key cause of mold growth since the other conditions on the list are always going to be present in homes.

So, essentially, the difference between whether mold grows in your home or not comes down to whether you have a moisture problem.

The biggest reason for mold in homes is

Leaking Pipes 

Water leaks from pipes are a common cause of mold growth. The worst leaks are the ones that go undetected because they are hidden out of view, like inside a wall. By the time you discover these leaks mold has usually started to grow already.  

Asbestos! Yikes!

2/15/2018 (Permalink)

A highly-effective and inexpensive fire-retardant material and thermal and acoustic insulator, asbestos was used extensively in home construction from the early 1940s through the 1970s. However, we now know that prolonged exposure to asbestos fibers can lead to lung disease. When disturbed, tiny abrasive asbestos fibers are easily inhaled, which damages lung tissue and can cause cancer. In homes built prior to 1975, asbestos is most commonly found as thermal insulation on basement boilers and pipes. Unfortunately, it can also be found in a myriad of other household materials including: • Blown-in attic insulation
• Vinyl floor tiles
• Glue that attaches floor tiles to concrete or wood
• Some forms of linoleum
• Window caulking and glazing
• Roofing material (usually on flat roofs but occasionally on shingles)
• HVAC duct insulation (usually found in corrugated or flat paper form)
• Siding material
• Plaster
• Fiber cement siding (usually 1/8 " thick and 8'x4' brittle)
• Corrugated heavy duty 8'x4' panels
• Some forms of paint

Winter Energy Saving Tips

2/12/2018 (Permalink)

Here are some very practical suggestions for saving money on energy during the winter:

1. Heat your home by opening blinds and drapes on sunny days to allow the sun's rays in. This is FREE solar heating!

2. Close doors and vents to unused rooms. 

3. Prevent heat from escaping your home by closing the chimney damper when not in use. Just be sure to re-open it when you start your next fire.

4. Replace incandescent bulbs with LEDs to lower you lighting cost. The bulbs are more expensive but the savings is significant.

5. Repair insulation, caulking, and weather stripping around you home to insure heat is not lost.

6. Insulate your water heater with an insulating cover recommended by the manufacturer.

Winter Road Safety Tips

2/5/2018 (Permalink)

Here is a list of tips you might want to consider when traveling on our cold icy roads this winter:

1. Check weather prior to traveling and delay your trip if poor weather is expected. If you must drive, alert others of our destination and arrival time.

2. Clear your vehicle's exhaust pipe of any snow, ice, or mud prior to operating. A congested exhaust can expose you to deadly carbon monoxide.

3. Invest in winter tires or snow chains for better traction through snow and sleet.

4. Consistently maintain at least a half tank of gasoline in your vehicle to avoid gas line freeze-up.

5. Accelerate and decelerate slowly when driving in order to regain traction and avoid skids.

6. Drive slowly and allow yourself ample time to arrive at your destination.

7. Stay further back then typical from the vehicle in front of you to avoid a collision in ice and snow.

Will Copper Pipes Break?

1/25/2018 (Permalink)

If you do not keep your cabin/home warm enough to prevent freezing your copper pipes can burst and cause a serious amount of water damage. 

It is also a very good idea to insulate any pipes in your attic or buildup areas, and consider wrapping your hose bibs or replacing them with the kind that will not freeze.

If you are not a full time resident, be sure to leave your thermostat on 55, open the cabinet doors under your sinks, and if you have south facing windows leave the blinds/curtains open so the sun can assist in warming your home.

If you do experience a broken pipe immediately turn off the water to your home and give SERVPRO Big Bear a call and we will get the water cleaned up and your home dried out ASAP!

Praying for Snow!

1/23/2018 (Permalink)

We are hoping to get some of "The White Stuff" pretty soon!  We just are not too sure how much we want at once.

Remember, when snow shoveling, to drink lots of water, use your legs not your back, and take rests!

Should we be blessed with a significant amount of snow your might keep an eye on your roof to watch for snow sliding off in an area where you might be walking.

The need for moisture in our mountain communities is very great at this time.  Rain will fill our lakes more quickly that snow, but snow will bring guests to the mountains and our economy depends on them.  

Weather forecasts are showing the next possibility for a moisture event to be in late February or early March.

General Winter Safety Tips

1/22/2018 (Permalink)

Here is a list of items you might want to consider doing in preparation for the freezing weather that is on the way: 

1. Store a three week supply of emergency food and water in a safe place. Do not store the water where it will freeze.

2. Keep multiple flashlights with extra batteries.

3. Properly store fuel for vehicles, fireplace, and stove.

4. Have extra wood available.

5. Keep warm clothing and several warm blankets for each member of your household.

6. Have extra prescription medication and a first aid kit.

7. Leave the refrigerator closed to avoid losing perishable food during an outage.

8. Keep a battery powered radio.

9. Invest in a portable generator.

10 Use surge protectors on all digital devices, sensitive electronics, and appliances.

This is always possible in the mountains!

11/30/2017 (Permalink)

Storm Damage This is always possible in the mountains! Snow, Tree, House!

Snow loads on trees can be a serious problem.

It is important to keep your trees trimmed from above your home. (And it is important to have the snow removed from your roof if it gets to deep.)

If you should have a tree fall on your roof we can be there to help minimize the damage that it causes by cutting back the tree branches on the roof, tarping the holes left, boarding up the walls that might have been damaged.

We can also pack out your belongings, if necessary, and place them in a storage container for you.

We are available everyday of the year and every hour of the day.  Our crews know how to drive in snow and ice and our vehicles are equipped with either all wheel drive and/or chains.

Ah, the roads will be getting crowded!

11/16/2017 (Permalink)

Community Ah, the roads will be getting crowded! More cars are coming!

As we get closer to "The Season" there will be more and more cars on our local streets and there will be snow and ice on them, too.

Be patient. Lots of the drivers are not use to these conditions and will be going very slowly or they just might get out of control.  Slow down and enjoy the view.

Slow Down.  The ice and snow mean that there will be less traction for our tires so we need to slow down. Relax and enjoy the drive.

Plan extra time. More cars and more people means that you will need a bit more time to get to your destination and to do what you want to do when you get there. Smile and enjoy the moment.

Be Gracious.  It will not waste your time to let the other car go first or enter into your lane of traffic.  Smile and enjoy the season.

Happy Season!

Blue Jay Christmas Parade

11/16/2017 (Permalink)

Community Blue Jay Christmas Parade Blue Jay Parade

The 38th Annual Blue Jay Christmas Parade is coming! December 2, 2017.

I just love this parade. It is so small town and so moving.  The community really struts is stuff in this parade.

This year's theme is "Miracle on Highway 189" and it will be amazing. There will be candy thrown by the folks on floats. There will be little kids marching and dancing. And of course, there will Be Santa Claus! Yeah!

The road through town closes at 1:00 and then the fun begins.  Get there early and find your best seat for the show.

Be sure to wave to the kids who are in the parade. They are creating life time memories.

Please come out and begin your Mountain Christmas Celebration with this wonderful tradition.

Big Bear Village Christmas Tree Lighting

11/16/2017 (Permalink)

Community Big Bear Village Christmas Tree Lighting Big Bear Tree Lighting 2016

Nov 25, 2017 | 05:00PM - 06:00PM

The Big Bear City Fire Department will be hosting the Annual Christmas Tree Lighting Ceremony on Saturday, November 25, 2017. Everyone is invited to join the festivities starting at 5:00 p.m. The switch will be flipped to the tree lights promptly at 5:30 p.m.

Following the official tree lighting, Santa Claus will be making a special visit to the Fire Station. Children are encouraged to bring their wish list to give to Santa! Families are asked to bring a plate of cookies to share; hot coffee and cider will be provided.

This is one of those memory making moments for the children, as well as the adults!  Dress warmly and plan to stay for the whole evening. The Village is beautiful this time of year!

Fire Started By An Electric Candle

9/21/2017 (Permalink)

Fire Damage Fire Started By An Electric Candle Cabin Fire

Really! This really happened!

The owners of this weekend cabin accidentally left an electric candle on on their mantle when they left after a wonderful summer weekend in the mountains.

Next call they received was that their cabin was on fire and they better get up and see it.

We received the call from their insurance agent and we went right over.  The fire department was just finishing mopping up and we were getting prepared to do the board up of the doors and windows.

What a mess! Soot and water everywhere, blackened paneling, missing ceiling and roofing, smoke damage in all the rooms.

If you are so blessed to have a second home be sure that you leave it (and your main home) in a safe condition before you leave.  A second check on all things only takes a few minutes and could save you tons of heartache and thousands of dollars.

This is so GROSS!

9/20/2017 (Permalink)

Cleaning This is so GROSS! Grossly Filthy Carpet

We do carpet cleaning.

We have done lots of it in 30 years.

We have seen so many degrees of dirty carpets but his one wins the "Best Dirty Carpet Award."

If your home is rented out full or even part time then you really should consider having the carpets cleaned at least twice a year.  The cost is not that great when you consider it against the cost of new carpet.  And you deserve clean carpets in your own home, too!

Our highly trained technicians will come out and give you an estimate and are generally available right away to do a cleaning if you desire.  We use very advanced cleaning equipment.

If you should need the carpets to be dry for use in a short time we can use several air movers to dry it out more quickly.

Give us a call 909-878-0302.

Winter Is Coming!!

9/15/2017 (Permalink)

Storm Damage Winter Is Coming!! Bathroom Frozen Pipe Damage

Be prepared if you will not be in your home full time! It only takes a few minutes when you are leaving to follow these 4 simple steps to keep your home safe from a water loss.

* Leave your heater at 55 degrees

* Open the cabinet doors under your sinks

* Turn off your water supply

* Drain your water lines

If you forget to do these things you leave your home with the potential for a serious water damage loss.

Small, low water leaks can cause really big damages. You might not even see the damage because it will be in your walls or under your house.

We at SERVPRO Big Bear/Lake Arrowhead hope you have a wonderful Fall and Winter on our beautiful mountain!

Does your home smell musty?

9/14/2017 (Permalink)

Mold Remediation Does your home smell musty? Mold on drywall

So often our mountain cabins are not used for several months and when we do open the door there is that horrid musty smell.

It is usually bacterial growth. 

To properly remove the growth we will contain the growth area to keep the spores from spreading, use an air scrubber to remove spores from the air, and then after removing the bacteria we will spray with an antimicrobial to kill any remaining spores. 

The common places that end up having bacterial growth are behind the refrigerator, under the kitchen and bathroom sinks, and near the water heater.

If you are thinking of selling your home it will sell much faster if it does not have the musty smell.

Bacterial growth can be a serious hazard for some people.  Take care of removing it as soon as you can.

Facebook Page

9/14/2017 (Permalink)

Our new Facebook page is up and running:

SERVPRO of Big Bear/ Lake Arrowhead/ NE Rancho Cucamonga

Please visit us and give us your 'like,' and 'share' our page with others, too!

We are excited to be here and available quickly for your mountain home emergency needs. 

Our staff all live on the mountain! Our vehicles are all 4 wheel drive! Our staff knows how to drive in the winter conditions! We are READY every day of the year, twenty-four hours a day.

We enjoy being active in our community organizations and developing relationships with them. 

We add posts to our website every weekday and we would love have you respond and let us know the issues that might be of importance to you.

How can we tell if your house has dried out after a water loss?

9/13/2017 (Permalink)

Water Damage How can we tell if your house has dried out after a water loss? Moisture Meter

We use very specific equipment.

Our tools are state of the art and used industry wide.

For moisture testing we use a moisture meter that is highly accurate. 

We can hold it up to a material or even put probes into the material to check for the proper amount of moisture. (Wood and concrete are hardly ever 100% free of moisture.) 

We then place the proper amount of drying equipment into position (blowers and dehumidifiers). We come back everyday and test until the moisture meter says that we have reached the correct moisture level.

When the tested areas are dried to the correct level we remove the drying equipment.

You can trust us to leave your home as dry it needs to be and to get it ready for the replacement of the materials that were removed.

Hwy 18 Artic Circle CLOSED in October

9/13/2017 (Permalink)

Community Hwy 18 Artic Circle CLOSED in October View of fog in the Big Bear Valley from the Artic Circle

Caltrans has been getting the word out that they will be closing the Artic Circle portion of Hwy 18 to be cleaned and prepared for the winter months.

The road will be CLOSED from Snow Valley to the Big Bear Dam, Monday - Thursday, 8:00 AM - 4:00 PM from October 2 - 26.

Be sure to add extra time to get down the hill if you are in the Big Bear area.  You will need to go north through Lucerne Valley or south through Redlands.

We all realize that this will mean extra planning and time on the road, but we also know how necessary the cleaning up of this portion of our road is.

Blessings to the CalTrans workers that keep our roads in good condition.

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