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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Does your Building Have Mold?

10/1/2020 (Permalink)

With years of experience in mold remediation jobs, we at SERVPRO of Big Bear / Lake Arrowhead / NE Rancho Cucamonga are here to help!

As businesses have been closed for over 6 months, and are now starting to reopen, there may be mold that has grown in the buildings.  Businesses are facing challenges of how to reopen safely.  One concern that you might have is indoor exposure to mold as well as the potential health effects it poses.

Mold can grow on almost any organic substance, provided moisture and oxygen are present. Some of the causes can be tied to poor air circulation while buildings are shuttered, condensation buildup in air handling systems, and even rooms left dark in hotter months.

With years of experience in mold remediation jobs, we at SERVPRO of Big Bear / Lake Arrowhead / NE Rancho Cucamonga are here to help get your business ready to safely open.

Are Pine Needles Building Up On Your Home? They Can Cause Water Damage!

9/28/2020 (Permalink)

Don't let fallen pine needles cause trouble for your property! Call SERVPRO at 909-878-0302 to help clean it up!

Fall is such a beautiful season with all of its changing colors and crisp fresh air. Even though you might be happy to see the temperatures going down so you can wear your super comfy fall clothes, you won't be happy when you realize that the pine needles that are piling up on your home or business actually caused some damage to your property! Are you scratching your head and wondering how something so silly like pine needles can damage your property… let me tell you how!

  1. When pine needles gather in piles with other debris from around your home/business, they hold any moisture that they might have collected from the morning dew or rain that might have fallen. When water sits in one spot on your roof for too long, it can cause your roof to leak or rot.
  2. Piles getting caught in your gutters can stop water flow. This trapped moisture inside your gutter can damage the rafter tails.
  3. If your gutter is clogged enough, it can cause overflow, which can damage your property’s foundation due to the water puddling instead of being taken away by the gutter’s downspout.

So, as the season is changing, you definitely need to keep those falling pine needles on the top of your list of things to take care of for your home/business. Let SERVPRO help you tackle that task! We will not only clean up the needles for you, but we will let you know if there was any damage caused by them, and then help you bring your property back to the way it was before the damage! 

SERVPRO of Big Bear / Lake Arrowhead / NE Rancho Cucamonga will make it "Like it never even happened." Give us a call 24/7 at 909-878-0302!

Colder Weather is Coming… Is Your Chimney Ready For It?

9/6/2020 (Permalink)

We're available to help 24/7!

You might not be thinking about it right now, but fall is right around the corner. With fall comes colder weather, so you should think about your chimney. According to the Chimney Safety Institute of America, chimneys were the Number 1 cause of House Fires between the years 2012 and 2014 in America. *

Here are 6 things that you can do to cut down the risk of having a chimney fire:

  • Minimize creosote build-up - this is highly flammable and coats the inside walls of your chimney. 
  • Schedule an annual chimney inspection - they will be able to catch potential problems with your chimney. 
  • Clean your chimney when walls have an inch layer of build-up - if you can scratch off a layer of creosote when you scratch the inside, then it’s time to get rid of that build up.
  • Install a chimney cap - the chimney cap will keep leaves, sticks and animals from going into the chimney. 
  • Use safe fire starters to avoid unwanted chimney fires.
  • Use clean burning techniques when available - Low-Temperature, slow-burning fires that are usually left smoldering at night, and leave lots of un-burned combustible material behind. So make sure you extinguish the fire completely before going to bed at night.

If your chimney does catch on fire, call the fire department then evacuate all family or other occupants in your home. If your fireplace has doors, vents or air inlets, close them to help cut down the fire’s oxygen source (just don’t close the damper). Then wait outside for the fire department to arrive.

Chimney fires can cause lots of smoke and fire damage to your home. SERVPRO of Big Bear / Lake Arrowhead / NE Rancho Cucamonga will clean up the damage! "Like it never even happened." Give us a call 24/7 at 909-878-0302!



Sources: https://www.csia.org/statistics.html

What is the difference between Heat Exhaustion and Heat Stroke?

8/26/2020 (Permalink)

Extreme heat causes more deaths each year than natural disasters (floods, earthquakes, tornadoes, lightning and hurricanes) combined.

Because some people are not aware of the dangers that are caused by working in the heat, they can become sick.  Usually heat exhaustion or heat stroke occurs in the first few days on the job.

Cellular damage can occur in the body if the temperature is over 104 degrees and sustained for 30 minutes or more.

The symptoms for Heat Exhaustion are:

  1. Excessive Sweating
  2. Faint or Dizzy
  3. Rapid or Weak Pulse
  4. Nausea or Vomiting
  5. Muscle Cramps
  6. Cool, Pale or Clammy Skin

Actions to take if you feel someone or yourself is experiencing Heat Exhaustion is to get to a cooler, air-conditioned place, sip water, take a cool shower or use a cold compress.

The symptoms for Heat Stroke are:

  1. No Sweating
  2. Throbbing Headache
  3. Rapid or Strong Pulse
  4. Nausea or Vomiting
  5. Red, Hot or Dry Skin
  6. May Lose Consciousness

Actions to take if you feel someone or yourself is experiencing Heat Stroke is to call 9-1-1 and move to a cooler place and try to lower the body temperature with cool clothes or a cool bath.  Do NOT drink anything.

Remember when working in extreme heat– Stay cool and avoid direct sunlight, stay hydrated and drink more water than normal and don’t wait until you're thirsty and avoid drinks with a lot of sugar.

It’s Monsoon Season Here In The Big Bear / Lake Arrowhead / NE Rancho Cucamonga Area

8/20/2020 (Permalink)

Did monsoon season cause damage to your property? Let SERVPRO help clean it up!

Monsoon season in our area is usually between July and September. So, right now we are smack dab in the middle of it! Monsoon season brings rain and thunderstorms to our area. These types of storms can cause a lot of damage to your home or business! 

 Monsoon rains can cause minor flooding. This brings the threat of water leaks, which then brings mold if you do not handle the situation properly. It can also make the ground around trees, to become unstable. Without a strong foundation under them, trees could fall over causing them to land on buildings or cars. Thunderstorms caused from monsoons can bring lighting. This lighting can result in the start of wildfires. Wildfires bring more then just damage to the forests in the area! They will also bring large amounts of smoke to the area. This can be just as damaging as the fire itself.

If you hear thunder head into your property. After a thunderstorm call 9-1-1 if you see any smoke. An area that was struck by lightning can have embers burning for a long time before it turns into an actual fire. This time is crucial to ensuring that a large area is not burned.  

 It does not matter what kind of damage your property suffered because of the monsoon season, SERVPRO is here to help clean up the mess! Give us a call at 909-878-0302, we are available day and night!

SERVPRO Cleans Up Bio-hazards Left By Unwanted Furry Guests.

8/10/2020 (Permalink)

We make things "Like it never even happened."

Were you visited by a four-legged friend last night? If you answered yes, then you might have found a big mess in your home! 

 Some things you want to do to make sure that you don’t get any visiting critters is: 

  1. Identify and shut off any holes leading into your attic. 
  2. Trim back trees and bushes from your home. 
  3. Make sure all food sources, like bird seed or pet food, are securely sealed or brought inside at night.
  4. Secure garbage bags in your garage or shed. 

If animals still get into your home, they will leave their feces behind. You might not think that animal feces is a bio-hazard, but it is. Exposure to bio-hazards like this can pose serious health consequences and failure to properly remove the feces can contribute to unhealthy environments.

Our technicians are expertly trained to ensure your home is returned to a safe, healthy condition by properly removing the bio-hazard. SERVPRO of Big Bear / Lake Arrowhead / NE Rancho Cucamonga, will make hazards caused by raccoons or other animal intrusions a thing of the past, “Like it never even happened.” Give us a call today at 909-878-0302

Wildfires - How To Be Prepared & What To Do If It Happens In Your Area

8/3/2020 (Permalink)

Let us help you restore your home from wildfire damage!

Wildfires have started in California. The National Fire Protection Association has tips on how to protect your home or business. 

Before wildfires threaten your area follow these steps: 

  • Clear leaves and other debris from gutters, eaves, porches and decks. This prevents embers from igniting your home.
  • Remove dead vegetation and other items from under your deck or porch, and within 10 feet of the house. Learn more about the basics of defensible space on the Firewise website.
  • Screen or box-in areas below patios and decks with wire mesh to prevent debris and combustible materials from accumulating.
  • Remove flammable materials (firewood stacks, propane tanks) within 30 feet of your home’s foundation and outbuildings, including garages and sheds. If it can catch fire, don’t let it touch your house, deck or porch.
  • Wildfire can spread to tree tops. Prune trees so the lowest branches are 6 to 10 feet from the ground.
  • Keep your lawn hydrated and maintained. If it is brown, cut it down to reduce fire intensity. Dry grass and shrubs are fuel for wildfire.
  • Don’t let debris and lawn cuttings linger. Dispose of these items quickly to reduce fuel for fire.
  • Inspect shingles or roof tiles. Replace or repair those that are loose or missing to prevent ember penetration.
  • Cover exterior attic vents with metal wire mesh no larger than 1/8 inch to prevent sparks from entering the home.
  • Enclose under-eave and soffit vents or screens with metal mesh to prevent ember entry.
  • Learn more about how to protect your home and property at www.firewise.org.

You will need to create an Emergency Plan for you and your family. Having an emergency plan will ensure that everyone knows what to do if there is a wildfire in your area. 

Things that you will need for your Emergency Plan are:

  • Assemble an emergency supply kit and place it in a safe spot. Remember to include important documents, medications and personal identification.
  • Develop an emergency evacuation plan and practice it with everyone in your home.
  • Plan two ways out of your neighborhood and designate a meeting place.
  • Learn more about emergency preparedness planning on NFPA’s emergency planning webpage.

In your community:

  • Contact your local planning/zoning office to find out if your home is in a high wildfire risk area, and if there are specific local or county ordinances you should be following.
  • If you are part of a homeowner association, work with them to identify regulations that incorporate proven preparedness landscaping, home design and building material use.
  • Talk to your local fire department about how to prepare, when to evacuate, and the response you and your neighbors can expect in the event of a wildfire.
  • Learn about wildfire risk reduction efforts, including how land management agencies use prescribed fire to manage local landscapes.
  • Learn how you can make a positive difference in your community. 
During the time a wildfire is in your area, follow these steps: 
  • Stay aware of the latest news and updates from your local media and fire department. Get your family, home and pets prepared to evacuate.
  • Place your emergency supply kit and other valuables in your vehicle.
  • Move patio or deck furniture, cushions, door mats and potted plants in wooden containers either indoors or as far away from the home, shed and garage as possible.
  • Close and protect your home’s openings, including attic and basement doors and vents, windows, garage doors and pet doors to prevent embers from penetrating your home.
  • Connect garden hoses and fill any pools, hot tubs, garbage cans, tubs, or other large containers with water. Firefighters have been known to use the hoses to put out fires on rooftops.
  • Leave as early as possible, before you’re told to evacuate. Do not linger once evacuation orders have been given. Promptly leaving your home and neighborhood clears roads for firefighters to get equipment in place to fight the fire, and helps ensure residents’ safety.
After the wildfire has been contained, continue to listen to your local news updates for information about the fire in your area. Return home only when authorities say it is safe. 

Once you can return to your home/business, take note of any and all fire/smoke damage that the building might have received. You might get a little overwhelmed, but don’t worry! SERVPRO of Big Bear / Lake Arrowhead / NE Rancho Cucamonga is here to help you! You can call us 24/7 at 909-878-0302!



Source: https://www.nfpa.org/Public-Education/Fire-causes-and-risks/Wildfire/Wildfire-safety-tips

The Toilet Supply Line Did All That Damage!!!

8/3/2020 (Permalink)

SERVPRO of Big Bear / Lake Arrowhead / NE Rancho Cucamonga. "Like it never even happened."

We at SERVPRO of Big Bear / Lake Arrowhead / NE Rancho Cucamonga just finished a water remediation job that had a toilet supply line malfunction.  It was on the second level of the home, so you can imagine the damage it caused…  

The entire bottom floor was destroyed by the water running down the ceiling, then the walls and then to the floors.  The ceiling and flooring were mostly wood which buckled and warped and anywhere there was drywall there was bubbling. The insulation in the crawl space also got wet. As a result, we had to remove basically everything (drywall, flooring, ceiling, and insulation) from the first level of the home.

Now is the time to check your insurance policy to make sure you have enough coverage in case you experience a major loss in your home!!

SERVPRO can handle any kind of storm damage!

7/19/2020 (Permalink)

We can help with any storm damage!

I am sure you know that storms can cause horrific damage and come without notice! We have been there to help after Rainstorms that flood the area and Wildfires which can leave horrible smoke damage! 

SERVPRO is the number one leader in Disaster Recovery with more than 1,700 franchise locations across the country. In the event of a large storm the Disaster Recovery Team is available to rush in and help. This team consists of franchise locations across the state that have the tools, training and resources to handle the unpredictable. 

With the ability to mobilize local command centers, along with the resources of more than 1,700 Franchises nationwide, no disaster is too big. Recent mobilizations of the Catastrophic Storm Response Teams include:

  • 2017 California wildfires
  • 2017 Hurricane Irma
  • 2017 Hurricane Harvey
  • 2016 Hurricane Matthew
  • 2015 Carolina floods
  • 2014 Polar Vortex
  • 2012 Sandy
  • 2010 Nashville floods

In 2019, our location was getting calls every 5 minutes to help with water/flood damage at both residential and commercial properties. We were able to call in the SERVPRO Storm Team to help us ensure that all of the properties were taken care of and restored as if there wasn’t any water in their buildings! 

You don’t have to worry about storm damage to your property! SERVPRO of Big Bear / Lake Arrowhead / NE Rancho Cucamonga is here to help! Give us a call 24/7 at (909) 878-0302!

Businesses are starting to open up in Big Bear!

6/30/2020 (Permalink)

As some businesses start to open their doors and welcome customers in, we all look forward to transitioning into a more normal way of doing things. Just thinking about getting back to our daily activities and just going out for lunch, picking something up at the store, or just being outside to enjoy the nice weather that we are having, puts a smile on our faces.

Even though our city is taking steps forward, we must also remember to follow social distancing guidelines, practice good hygiene and to wear masks when you are out in public. We all need to do our part.

If you are a business owner that just is not sure if they have their business ready for customers, do not worry! SERVPRO of Big Bear / Lake Arrowhead / NE Rancho Cucamonga is here to help your business! Our professional staff will help you clean your business! We use the

best equipment and supplies for the job. And all of our expert cleaning practices are in accordance with the guidelines that were provided by the Centers for Disease Control (CDC) and local authorities.

Remember SERVPRO is Here to Help! Call us day or night at (909) 878-0302!

SERVPRO of Big Bear / Lake Arrowhead / NE Rancho Cucamonga will help get your Church ready to reopen!

6/1/2020 (Permalink)

Here to Help!

Religious Institutions play a vital role in our communities! They help lead, inspire and guide the people that go to their services.

SERVPRO is being called on by numerous businesses across the area to clean, disinfect and sanitize their properties. Our staff are all highly trained and adheres to social distance guidelines. All of SERVPROS cleanup practices are in accordance with the guidelines that were provided by the CDC and local authorities.

Give SERVPRO of Big Bear / Lake Arrowhead / NE Rancho Cucamonga a call (909) 878-0302. We are here to help you make your Religious Institution safe, so you can open your doors to all of your followers!

SERVPRO Specializes in Commercial Carpet Cleaning!

5/29/2020 (Permalink)

The staff at SERVPRO of Big Bear / Lake Arrowhead / NE Rancho Cucamonga have been doing carpet cleaning for over 30 years. We have dealt with all cleaning levels, believe me when I say that we have seen it all!

We understand the need to have your office/restaurant/church/store carpets cleaned at the hours when you are not open for business, and we accommodate that for you.  We use air movers to help facilitate a quick drying so you can open on time the next day. Because we know that no one wants to walk into a building with soggy carpets. 

We at SERVPRO have some of the best equipment, an understanding of carpet types, very effective cleaning agents, and our staff is highly trained and professional.

We do not give quotes over the phone because cleaning cost is not just about square footage. We have to consider the amount of soil, the material the carpet is made of, and the age/condition of the carpet.

Give us a call at (909)878-0302 to schedule your appointment to get your specialized quote.

Smoke Damage Can Linger After A Fire.

5/26/2020 (Permalink)

You just had a small fire in your home, luckily you were able to put it out yourself. Everything is all better…. Right? Not really. If there was a fire in your home, then there was also smoke. Smoke can have lingering damage. 

 There are three important facts about Smoke Damage that you might not think about, they are:

  1. Smoke damage can be Hazardous to your Health. Smoke and the pollutants that it carries can linger in your home for a long time after the fire is put it. Breathing that in can cause major health issues.
  2. It causes Discoloration in your home. The walls in your home can become yellowed if smoke sits in your home for too long. This can cause permanent damage that will have to be replaced.
  3. Damage from Smoke is Stinky.  Smoke has a very recognizable smell that will linger for a long time if not properly cleaned because it is within your home.

If you have had a fire in your home and want to make sure the smoke damage is professionally cleaned with the high-quality products/equipment give SERVPRO of Big Bear / Lake Arrowhead / NE Rancho Cucamonga a call! We will send our technicians out to your house as soon as we can! We have 24/7 Emergency Service!

Even Dishwashers Can Cause Leaks and Mold!

5/23/2020 (Permalink)

Dishwashers can cause quite a bit of damage when they leak. I am sure we have all seen little puddles of water on the floor from a leaking Dishwasher. But the bigger leaks, that you usually cannot see right away. That water could cause thousands of dollars of damage to cabinets and floors! Let us not forget to mention the risk of mold that water could cause!

Here are six reasons why your dishwasher could be leaking:

  • Leaky Dishwasher Door
  • Leaky Dishwasher Tub
  • Damaged or Loose Valves
  • Improper Alignment
  • Wrong Dishwasher Detergent
  • Overfilled Dishwasher

If this happens to you, don’t let the water sit, dry it up the best you can. Then give SERVPRO of Big Bear / Lake Arrowhead / NE Rancho Cucamonga a call at (909) 878-0302 to take care of the rest of the clean up!

Windstorms Can Cause Damage To Your Home

5/18/2020 (Permalink)

Windstorms can cause damage to your home.  The storms can last for a few minutes or they may last for a few hours and even several days when they come from large weather systems.  Wind speeds during a windstorm typically exceed 35 miles per hour. When cold fronts pass over mountains, cold air accelerates even more as it moves downslope.  Blizzards can occur when the windstorms pass over snow covered ground. 

The causes of longer periods of windstorms are large differences in atmospheric pressure across a region and the jet stream winds overhead.  Windstorms can also create dust storms and sandstorms in dry areas. Tornadoes and cyclones also produce wind damage however they are usually classified separately because the wind speeds are much higher. 

The most common damage caused by windstorms are:

  •         Roof damage
  •         Fallen trees
  •         Down power lines

It is important to keep your insurance up to date, just in case you need to make a claim, be sure to take photos of the damage that the windstorm causes to your home.  It may or may not be covered.  Insurance does not cover gradual damage, so it is important to upkeep your property.  After a windstorm it is suggested to check the roof for loose shingles or spots of missing asphalt as the wind tends to cause damage to the edges of the roof first, causing a chain reaction.  If the roof is old or you suspect it’s got issues you should have it checked as it could cause the roof to leak or rot due to water exposure.

We at SERVPRO of Big Bear / Lake Arrowhead / NE Rancho Cucamonga are here to help!

SERVPRO of Big Bear / Lake Arrowhead / NE Rancho Cucamonga specialize in Fire/Smoke and Water Repair

5/13/2020 (Permalink)

It can be pretty devastating when you have damage done to your home or store due to fire and smoke. Your mind will be filled with so many concerns and questions as you look around the damaged area. No need to worry! We have a 24-Hour Emergency Service! Our company is locally owned and operated which means we are faster to any size disaster.

One thing that you might not think about as you look at the damage that was done, is that there is not only Fire damage. But there will be Smoke and Water damage due to the efforts used to put the fire out. Don’t worry about all of that, we have it all covered too! We are a trusted leader in the restoration industry and we have highly trained Fire Restoration Technicians so they know what to look for and how to get your house or business back up and running as if it never happened!

Is Your Hot Water Pipe Leaking Inside Your Walls or From your Water Heater?

5/8/2020 (Permalink)

If a hot water pipe starts leaking inside your walls, it can cause major damage and there may be several issues. Finding the leak is the most difficult part. It is very inconvenient, causes mold to grow and costs money. 

There are generally 3 reasons to consider why a hot water pipe starts leaking:

  1. There is increased water pressure in the tank
  2. A faulty float valve
  3. An overused washer

One of the most basic dangers of a leaking water heater is the damage to the surrounding floor and walls.  Again, it can lead to mold and even seep down into the foundation of the home and can weaken the foundation.  If water is coming from the water heater it has the potential to be dangerous and even deadly.  If gas is leaking near the water heater, the ignition flame can ignite the gas causing an explosion.  The water pressure heats and begins to build up pressure inside the tank which causes the explosion.  

The following steps need to be taken to fix the problem:

  1. Turn off the water to the tank
  2. Turn off the power supply to the tank
  3. Determine the location of the leak
  4. Loosen the drain valve
  5. Try to release the pressure going into the tank.

Most insurance policies cover burst pipes and water heater leaks.  Water damage is generally covered if the cause was accidental and unpredictable.

Coronavirus Update

5/1/2020 (Permalink)

SERVPRO of Big Bear / Lake Arrowhead / NE Rancho Cucamonga is here to help!

The Centers for Disease Control and Prevention continues to respond to the novel Coronavirus outbreak. SERVPRO is performing all cleanup and bioremediation in accordance with the guidelines provided by the CDC and local authorities. The CDC states that you need to do these three things before you clean and disinfect any public space which includes your home, workplace, business or school. 

  • Develop your plan
  • Implement your plan
  • Maintain and revise your plan

The CDC says that cleaning and disinfecting is an important part of reducing the risk of exposure to COVID-19. SERVPRO’s proprietary cleaning agent, SERVPROXIDE, is an EPA-certified, hospital-grade disinfectant that has demonstrated effectiveness against viruses similar to Coronavirus (SARS-CoV-2/COVID-19) on hard, non-porous surfaces. Give us a call at (909) 878-0302 and let us help you with your Coronavirus cleaning!  

Resources: https://www.cdc.gov/coronavirus/2019-ncov/community/reopen-guidance.html

SERVPRO specializes in Mold Remediation and Restoration in the Big Bear / Lake Arrowhead / NE Rancho Cucamonga area

4/28/2020 (Permalink)

It does not take much for mold to form in your home or business. All it needs is a little water leak or humidity build up to start the forming and spreading of mold as quickly as 48 hours! Here at SERVPRO of Big Bear / Lake Arrowhead / NE Rancho Cucamonga, we pride ourselves on how fast we get to the bottom of your mold issue and restore the area "Like it never even happened."

Mold has the potential to produce allergens, irritants, and other health effects. We will inspect and assess the property before remediating your mold problem. Our SERVPRO technicians have undergone specialized training to ensure the job is done right! Call us right away if you smell a “musty” odor or see black spots. If we catch the problem early enough, it will be simple to fix.

Prevent Windstorms From Causing Havoc

4/21/2020 (Permalink)

Wind is the flow of gases or air in motion. There are 4 types of winds – hot, cold, convectional and slope. Short bursts of high-speed wind are called gusts. Strong winds of intermediate duration are called squalls and long duration winds are called windstorms.

Windstorms are caused by large differences in atmospheric pressure across a region and strong jet-stream winds overhead. Horizontal pressure differences may accelerate the surface winds substantially as air travels from a region of higher atmospheric pressure to one of a lower.

Thunderstorm winds account for half of all severe report in the lower 48 states and is more common than damage from tornadoes. Wind speeds can reach up to 100 mph and have a path of damage that can extend for hundreds of miles.

The damages can contribute to tremendous physical destruction, injury, loss of life and economic damage. The effects may not be limited to wind damage, as heavy rains and flooding often cause havoc too. There are a few steps you can take to mitigate wind damage before the storm:

  1. Trim trees and shrubs as trees can snap or uproot and can turn branches into projectiles.
  2. Remove debris from your yard such as outdoor furniture, yard equipment and toys.
  3. Cover windows to guard against flying debris with plywood.
  4. Clear clogged rain gutters and downspouts.
  5. Ensure that all roofing materials and fencing are properly maintained and in good condition.

We atSERVPRO of Big Bear/Lake Arrowhead/NE Rancho Cucamongaare here to help if you have experienced damage from a windstorm.

We specialize in Commercial Water Damage in Big Bear!

4/21/2020 (Permalink)

Commercial water damage is a serious thing and something that can happen quickly and without notice! If you find water buildup in your commercial building, you want to make sure that these 5 important steps are being taken care of professionally and quickly!

Water Extraction

Removal & Disposal

Structural Drying

Mold Prevention

Rebuild & Restoration

SERVPRO of Big Bear / Lake Arrowhead / NE Rancho Cucamonga will be at your business right away! They have been trained to get each step of the job done correctly and fast! So, if you have a flood in your commercial building, no matter what it is caused by; storm leak, broken pipe, or a clogged sink/toilet, give us a call at: (909) 878-0302. Let us do all of the dirty work, so you can get your commercial building going again "Like it never even happened."

We Won't Let Damage from Mold Bring Down Your Business!

4/14/2020 (Permalink)

Exposure to mold for a long time can lead to health effects, which isn’t good for you or your employees. It is important to take care of your business’s mold problems quickly in order to  ensure that as much of the items in your business are salvageable. 

Most commercial mold issues are caused by oxygen and moisture. When you don’t take care of the accumulated moisture in your building, chances are you will see mold growing on your carpets, papers, insulation and wood. 

You need to control the moisture levels in your building to prevent this from happening. That is why you need to call us at SERVPRO of Big Bear! When you call us we will bring in dehumidifiers and set up space heaters to dry up the moisture! 

Our SERVPRO team will plan the remediation process because we start working on your commercial building! We will assess the amount of damage that your building took including finding out the various materials that the mold is on. We want to make sure that all persons in that building are safe and healthy!

 If you see mold in your commercial building give SERVPRO of Big Bear / Lake Arrowhead / NE Rancho Cucamonga a call at (909)878-0302, as soon as possible! We are here for you 24/7!

Prevent Kitchen Fires in your Commercial Kitchen

4/8/2020 (Permalink)

We at SERVPRO of Big Bear/Lake Arrowhead/NE Rancho Cucamonga are here to help with the clean-up!

According to FEMA, on average, a fire in a commercial kitchen will result in an average loss of $23,000.  For about 43 percent of those restaurant’s, that fire caused a total loss, forcing the restaurant to shout its doors.

Fire Risks:

  • Tight, cramped kitchens with staff going in and out, combined with open flames, heat and combustible material put commercial kitchens at risk of fires.
  • Cooking is the leading cause of non-residential building fires.

The two most common kitchen fires can be avoided with regular cleaning.  They are exhaust hoods and grease traps.

Poorly maintained Exhaust Hoods can turn a minor fire into a raging inferno. Built-up residue on an exhaust system becomes combustible and grease residues can ignite and spread throughout the entire duct system.

When Grease is present in a commercial kitchen it is highly combustible and is an obvious fire hazard. It is one of the most overlooked, but easy to easy to avoid causes of commercial kitchen fires.

Commercial kitchen fires can happen at any time.  It is important to be mindful of your cleanliness, processes and equipment on a daily/weekly basis to ensure there is not an obvious hazard staring you in the face.  Educate your staff to recognize these hazards and have safety procedures in place.  This will help with fire prevention. 

Make sure that your staff is adequately trained on how to operate a fire extinguisher to help minimize damage.

If a fire does occur, we at SERVPRO of Big Bear/Lake Arrowhead/NE Rancho Cucamonga are here to help with the clean-up!

SERVPRO Technicians are Experts at Cleaning

4/7/2020 (Permalink)

Let SERVPRO help with a good deep cleaning!

SERVPRO of Big Bear / Lake Arrowhead / NE Rancho Cucamonga is Here to Help during this time of need!

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Our Technicians Have Had Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff performs on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

We Use Specialized Cleaning Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Us Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts at SERVPRO® of Big Bear / Lake Arrowhead / NE Rancho Cucamonga - (909) 878-0302

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

Why Choose SERVPRO of Big Bear / Lake Arrowhead / NE Rancho Cucamonga?

4/3/2020 (Permalink)

We at SERVPRO of Big Bear / Lake Arrowhead / NE Rancho Cucamonga take pride in making people happy. When you call us for a Mold Remediation job, we will complete it to the highest standards! When you call us to repair Water Damage to your home, we will make sure that it is done correctly! When you call us to repair Damage that was done to your commercial building because of a Fire, it will look like the damage was never done! Yes, we make money from doing the job right but because we do the job right we make you happy, that is our main goal when doing our job! 

So, no matter what the job is; Mold Remediation, repairing Fire/Water/Storm Damage, cleaning your Air Ducts or removing that strange Odor, let SERVPRO of Big Bear / Lake Arrowhead / NE Rancho Cucamonga make you happy! 

Ice Dams could cause Mold!

3/26/2020 (Permalink)

An ice dam is a ridge of ice that forms at the edge of a roof and prevents water, because of melting snow, from draining off the roof. This water then backs up behind the dam which can leak into a home and cause damage to walls, ceilings, insulation and other areas.

When the moisture enters the home from ice dams, it can lead to the growth of mold. It takes very little time for mold to start forming and growing to cause a bigger problem!

Ways to prevent Ice Dams from forming:

1) Keep your gutters clean

2) Make sure heat sources to the attic are blocked and that there is ventilation allowing cold air to circulate into the attic space

3) Insulate the space between the living space and attic

4) Clean heavy snow off of the roof with a roof rake

5) Install electric heat cable in a "z" pattern along your roof line

Always know, that should you have a problem, SERVPRO of Big Bear, Lake Arrowhead and NE Rancho Cucamonga is ready to help!

Roof Leaks/Damage and how to Prevent Them

3/23/2020 (Permalink)

There has been a lot of snow lately, is your roof ready for it? Not having regular maintenance checks on your roof could cause it to leak resulting in the possibility of mold forming and the roof could end up getting damaged. Here are a few tips on how to prevent that from happening:

  • Have regular roof inspections
  • Pay attention to flashing on your roof
  • Make sure your roof ventilation is clear
  • Maintain your gutters
  • Keep the trees away from your home
  • Replace missing or torn shingles IMMEDIATELY

Getting a professional to inspect your roof can really help prevent your roof from leaking as they can spot signs of early damage. If the flashings are not installed properly on your roof around vents or wall/roof junctions, water can leak into your home and cause damage. Ventilation in your attic will help prevent any damage being done to your home because of moisture and mold. Improper ventilation can cause heat and moisture to build up resulting in damage to your insulation, rotting and shingles to buckle. Keeping gutters and downspouts unclogged will prevent water from backing up under the roofing material. Trees should be trimmed and away from your home to help keep the gutters clean. Maintain your roof to prevent any damage to your home.

If you do experience a roof leak, SERVPRO of Big Bear / Lake Arrowhead / NE Rancho Cucamonga is always here to help! We will get your roof covered as soon as possible to help prevent and more damage to your home.

What do I do if my house is overcome by water from a storm?

3/21/2020 (Permalink)

Turn Off the Electricity - Turn off all electrical systems if you can get to your fuse box without walking through water.  If you cannot reach the fuse box without walking through water, leave it alone.

Evacuate the Premises - Locate a shelter. Get everyone relocated to the shelter as soon as possible.

Call for Help - Once your family members are safe, call for help. If anyone needs medical attention, call 911. No matter what’s going on with the flooded house, the damage has already been done.  Your focus must be on you and your loved ones’ well-being. After you’ve verified that everyone is safe and well, you can make calls to the proper parties to get the recovery process underway.  Call Your Insurer, make sure to clarify whether you need to wait for an adjuster to visit your home before you begin the cleanup and repair processes.

Document Everything - Document everything so you can show your insurer the extent of the damage. Use your cellphone camera to film or photograph all aspects of the issue. The water that’s flooding your home may include sewage or other hazardous material, so you need to take extreme precautions to not touch it. Before going into the home, suit up with appropriate protective gear, such as waders and waterproof boots.

Start the Cleanup Process - Cleaning up after a flood is a long, arduous process. You’ll need to remove the water, salvage any personal items you can, dry the space out, and disinfect any areas or objects the water touched.

Prevent Mold Damage - Mold is a big problem after a flood—and not just the type of mold that you might find in a damp basement. Toxic mold or black mold can have long-term effects on your health. To avoid mold issues, you’ll need to do two things: keep areas that flooded as dry as possible and treat potential problem areas with a strong cleaner, like a bleach solution. 

The professionals at SERVPRO of Big Bear/Lake Arrowhead/NE Rancho Cucamonga are here to help, give us a call at (909-)878-0302.

Heaters in your attic could cause condensation and mold!

3/21/2020 (Permalink)

It is pretty common for homeowners in the Big Bear area to have heaters in their attics. But one thing that they don’t think about is that those heaters could cause condensation in their attics because of improper construction techniques on their roof. Condensation will start to appear in your attic because of the warmth from the heater in the attic which melts the snow/frost from the outside weather. This water will ultimately lead to mold growing in those areas. It only takes three days for mold to start growing. 

If you see condensation or mold in your home, don’t hesitate to give SERVPRO of Big Bear / Lake Arrowhead / NE Rancho Cucamonga a call! We will gladly come out and clean up your mold issue!

Coronavirus: Staying Safe and Minimizing the Spread of Germs

3/13/2020 (Permalink)

  • Wash hands
  • Avoid touching face
  • Clean and sanitize house
  • Clean and sanitize office
  • As the #1 choice in cleanup and restoration, we can minimize the spread of germs with a proactive cleaning for your home or business. Call (909) 878-0302 or email us at office@SERVPRO10635.com to see how we can help clean your home or business.

Daylight Savings

3/9/2020 (Permalink)

Daylight Savings this year was this past Sunday, March 8,2020.  Daylight Saving was repealed in 1919 but continues to be recognized in certain areas of the US.  There is no federal law regarding Daylight Saving Time.

The main purpose of Daylight Savings Time is to make better use of daylight.  We change our clocks during the summer months to move an hour of daylight from the morning to the evening.  Other parts of the world have different change dates.

There are 3 US States that do not observe Daylight Savings Time which include Arizona, Hawaii & the overseas territories of American Samoa, Guam, the Northern Mariana Islands, Puerto Rico and the US Virgin Islands.

Take this time to switch the batteries in your homes smoke detectors.

Top 10 common causes of house fires

3/9/2020 (Permalink)

1 Heating - Keep portable heaters away from anything that could easily catch fire such as furniture, curtains, laundry, clothes and even yourself. If you have a furnace, get it inspected once a year to make sure it is working to safety standards.
2 Smoking in bedrooms - Bedrooms are best to be kept off limits for smoking. A cigarette that is not put out properly can cause a flame, as the butt may stay alit for a few hours. It could burst into flames if it encountered flammable materials, such as furniture. Fires started in the bedroom or lounge make up 73% of all house fire fatalities.
3 Candles - Candles look and smell pretty, but if left unattended they can cause a room to easily burst into flames. Keep candles away from any flammable items such as books, curtains and tissue boxes. Always blow a candle out before leaving a room.
4 Electrical equipment - An electrical appliance can start a fire if it is faulty or has a frayed cord. A power point that is overloaded with double adapter plugs can cause a fire from an overuse of electricity. A power point extension cord can also be a fire hazard if not used appropriately.
5 Faulty wiring - Homes with inadequate wiring can cause fires from electrical hazards. Some signs to see if you’ve bad wiring are: lights dim if you use another appliance; for an appliance to work, you must disconnect another; fuses blow or trip the circuit frequently.
6 Barbeques - Barbeques are great for an outdoor meal, but should always be used away from the home, tablecloths or any plants and tree branches. Keep BBQs regularly maintained and cleaned with soapy water and clean any removable parts. Check the gas bottle for any leaks before you use it each time.
7 Flammable liquids - If you have any flammable liquids in the home or garage such as petrol, kerosene or methylated spirits, keep them away from heat sources and check the label before storing.
8 Cooking equipment - Pots and pans can overheat and cause a fire very easily if the person cooking gets distracted and leaves cooking unattended. Always stay in the room, or ask someone to watch your food, when cooking on hotplates.
9 Lighting - Lamp shades and light fittings can build up heat if they are very close to light globes.  Lamp bases can become a hazard if they are able to be knocked over easily, and so should be removed if they are. Check that down lights are insulated from wood paneling or ceiling timbers.
10 Curious children - Kids can cause a fire out of curiosity, to see what would happen if they set fire to an object. Keep any matches or lighters out of reach of children, to avoid any curiosity turned disaster.

Dishwashers can cause major water damage to your home

3/9/2020 (Permalink)

Dishwashers are one of the most used appliances in your home. While they are an inexpensive luxury that makes life easier, a dishwasher overflow can cause moderate to severe flooding in your kitchen. Depending on the cause, it may spread to other rooms or leak down to the floor below and this can be a big headache for you and cause a financial strain on you and your family. 

Most insurance policies cover water damage from leaky plumbing, which includes appliances like your dishwasher. Most insurance companies will cover repair costs if the water damage was hidden in walls or underneath floors and was impossible for the homeowner to discover earlier.  Keep you eyes open for any leaky hoses.  Check under your skin often for any water damage caused by your dishwasher.

SERVPRO Trivia!

1/3/2020 (Permalink)

SERVPRO National Headquarters Circa 1970

Did you know?!

  • SERVPRO was founded in 1967, as a painting business in Sacramento, Ca in 1967 by Ted and Doris Isaacson
  • SERVPRO has been family owned and operated for more than 50 years!
  • We are INTERNATIONAL, with locations throughout the U.S. and Canada
  • SERVPRO has been ranked #1 in the Restorations Services Category by Entrepreneur Magazine from 2004 to present
  • There are more than 1,700 SERVPRO locations, all independently owned and locally operated

We will continue to strive to be the premier cleaning and restoration company in the world!

Insurance Non-Renewal Moratorium Expanded!

1/2/2020 (Permalink)

Wild Fires Can Affect Us All

December 18, 2019:

Protection from cancellation and non-renewal has been expanded to many zip codes in southern California. 

Threr are numerous zip codes that have been added in the areas of the following fires:

  • Sandalwood Fire
  • Reche Fire
  • Wolf Fire
  • (Old) Water Fire
  • 46 Fire
  • Hillside Fire
  • Easy Fire
  • Sky Fire
  • Glen Cove Fire

This may affect YOU! Follow the link below to see if your zip code is included. 

More information is available at insurance.ca.gov

Amended Insurance Cancellation and Non-Renewal Moratorium

Has Your Insurance Been Wrongly Terminated or Non-Renewed?

1/2/2020 (Permalink)

Insurance Commissioner Ricardo Lara

If you suspect that your insurance company cancelled or non-renewed your homeowners policy because of wildfire risk, after the declared state of emergency date for your zip code, you have the right to have your policy reinstated. 

  • Check the state of emergency date against the date on your cancellation/non-renewal letter
  • if the cancellation is dated after the state of emergency date, contact your insurance company and request reinstatement of the policy

If your carrier refuses, you DO have options. 

Contact the California Department of Insurance at 800-927-4357 or follow this link to their site, which lists more resources to help you!

Help from Califormia Department of Insurance

Do I have Mold?

12/13/2019 (Permalink)

A Rainbow of Mold

Mold can be a health concern and also can cause structural damage to your home. It is recommended, both for health and monetary reasons, that you address issues as soon as they are detected. Here are some indications that you might have a problem and should schedule an inspection.

  • You smell a lingering musty odor
  • You see visible signs of mold
  • You have lingering flu like symptoms or are getting frequent headaches or nose bleeds
  • You know that there is a history of flooding in your home
  • You notice wet walls or ceiling surfaces
  • There is bubbling wallpaper or paint and the area seems damp

Mold is often found inside walls, crawl spaces and attics, where we rarely look. If you suspect a problem, schedule an inspection right away!

Homeowner's Insurance, What Do I Need?

12/12/2019 (Permalink)

We hope this never happens to you, but be prepared for the unknown!

Buying homeowners insurance can be overwhelming, here are a few shopping tips!

Standard homeowner's insurance includes coverage for damage from lightning, hail, fire and explosions.

  • Make sure you have enough coverage to rebuild your home completely, in today's market
  • Most policies have $100,000 in liability insurance, but experts recommend $300,000 so you would be covered in case of litigation
  • Shop around! When requesting quotes, make sure you ask for and receive pricing for the same coverage. This will make it easier to compare different companies.
  • Confirm that you are covered in the event of a wild fire
  • Know that the only earthquake damage covered under standard policies is for a fire resulting from an earthquake. Consider adding this to your plan. Know that there are improvements you can make to your home which will reduce the cost of this insurance
  • If you live in an area prone to flooding, be sure to purchase flood insurance
  • If you are not able to find a company who will insure your home, contact the California Fair Plan. Though their coverage is not as good as others, it is certainly better than no coverage at all

I Suspect Mold In My Home, What Next?

12/12/2019 (Permalink)

Mold in this garage was caused by a leaking water heater

SERVPRO will help you determine if you have mold and help remedy the issue. We begin with a visual inspection of the home, to see if there are visible signs or odors. If present, we will advise a plan to remove the affected materials, sanitize and encapsulate the structure. Once that process is complete, we set up a contained area and run an Air Scrubber (strong HEPA filter machine) in that area for a few weeks, which will filter any remaining spores from the air. Upon completion of this process, we recommend testing, from and independent laboratory, to ensure that your home is no longer contaminated.  

SERVPRO Is A Licensed Contractor

12/11/2019 (Permalink)

What Your Kitchen Might Look Like After a Water Leak

Did you know that SERVPRO is a licensed contractor? That means when your kitchen has is left looking this way after a water loss, we can also put it back together for you! 

Relief for Insurance Cancellations and Non-Renewals

12/9/2019 (Permalink)

A recent fire near Big Bear Lake, Ca

The California Insurance Commissioner has placed a one year hold on cancellations and non-renewals of home fire insurance. This measure is expected to help 800,000 homes in or beside areas struck by recent fires. The hope is to allow the industry to stabilize and have time to work on long term solutions.

Fighting Fire With Fire

12/9/2019 (Permalink)

Prescribed Burn In San Bernadino National Forest

They go by a few names; Prescribed Burns, Controlled Burns, or Planned Fire, but they are all used to fight fire with fire. This is a very important tool to help combat California wildfires, when in combination with some manpower, as it reduces hazardous fuel loads in or near sensative areas. 

SERVPRO For Tree Damage?

12/9/2019 (Permalink)

A Tree fell in to this home during the Thanksgiving Storm of 2019

SERVPRO can help with tree damage too! We offer roof inspection, tree removal, roof tarping and repairs. We hope this doesn't happen to you, but if it does, you know who to call. 

Raccoon Latrines??

12/9/2019 (Permalink)

Raccoon damage under a house in Big Bear Lake

Did you know that SERVPRO can help clean up animal waste? It's not our favorite task, but someone has to do it! In addition to the unpleasant odor of raccoon waste, it is possible to contract roundworm parasites from their mess. Luckily, we have the gear to take care of this safely. Raccoons can cause significant damage under a home, including removing insulation, chewing wires, pulling down duct work and more. Make sure all access points to crawlspaces and sheds are secured. In the event you have unwanted guests, call your exterminator to evict them and SERVPRO to fix it!

Thanksgiving Storm 2019

12/3/2019 (Permalink)

Winter Storms Can Leave You without Power, Be Prepared!

This Thanksgiving week Big Bear received the largest storm in more than 50 years. The snow caused gridlock on all roads leading to the mountain communities and eventually closure of all roads on the holiday. More than 8,000 people were still without power as of Saturday. Many gas stations ran out of fuel and grocery stores out of supplies, as delivery trucks were not able to reach them.

This serves as a reminder of how important it is to be prepared for these situations.

  • In your car, carry chains/cables, water, blankets and warm clothing, jumper cables, ice scrapers and flashlights. Make sure you have plenty of fuel before embarking.
  • For your home be prepared with non-perishable groceries, water, shovels, extra medication, baby supplies, heat and light sources (propane camping items are suggested).

Remember that SERVPRO of Big Bear is here to help with disasters, including trees that have fallen on your home, tarping of roofs, emergency generators, water leak repairs and more. 

New Sprinter for SERVPRO of Big Bear!

12/3/2019 (Permalink)

Our Current Sprinter Will Soon Have A Mate!

We are excited to announnce the purchase of a new Sprinter van for SERVPRO of Big Bear, Lake Arrowhead, N.E. Rancho Cucamonga! This will be dedicated to our reconstruction services - Did you know that we are a Licensed Contractor, able to repair your home? We look forward to servicing your needs!

What Are Ice Dams and How Do I Prevent Them?

12/2/2019 (Permalink)

Icicles can be a sign of an ice dam, however they can form without icicles being present

Ice dams can be damaging to your roof, eaves, and even cause water to back up under shingles and in to your home. This can happen when snow melts from the warmer top portion of your roof and runs towards the colder eave, where it freezes. Heavy snow can worsen this effect, as it will hold the warmer air under the snow layer and allow the ice to accumulate. How can you prevent this problem?

1) Keep your gutters clean

2) Make sure heat sources to the attic are blocked and that there is ventilation allowing cold air to circulate in to the attic space

3) Insulate the space between the living space and attic

4) Clean heavy snow off of the roof with a roof rake

5) Install electric heat cable in a "z" pattern along your roof line

Always know, that should you have a problem, SERVPRO of Big Bear, Lake Arrowhead and N.E. Rancho Cucamonga is ready to help!

How To Winterize My Vacation Home

12/2/2019 (Permalink)

Even without snow or rain, you can still have problems

There are many things you can do to secure your vacation home during winter months. Taking these steps can prevent serious, costly damage. 

1) Adjust your thermostat to stay between 50-55 degrees

2) Shut off water at the stop and waste valve. Next, open all faucets inside and let the water drain, as well as flush the toilet so the tank and bowl are empty. Keep the faucets open. Pour antifreeze in each sink, drain and toilet. This will keep any remaining water from freezing and breaking a pipe

3) Close the dammper or flue on your fireplace so neither weather or critters can get in

4) Make sure windows are secure and put on storm windows or shutters, if you have them

5) Clean out fridge of perishable items. If you want to empty it, unplug and leave the doors propped open

6) Check your gutters and make sure they are clear

7) Tell a neighbor you trust and set your alarm

Always know, SERVPRO of Big Bear, Lake Arrowhead, N.E Rancho Cucamonga will help if you have any problems!

There Are MANY Causes of House Fires!

12/28/2018 (Permalink)

This blog is help make you aware of the many ways that fires start in houses so that you can take good care to remove these potential situations.

1. COOKING - Never put out a stove with water; use a lid or cover of some sort (a cookie sheet works well).

2. HEATING - Keep portable heaters away from flammable materials and change out

3. SMOKING IN BED (OR ON THE SOFA) - Just do not do it.

4. ELECTRICAL EQUIPMENT, including frayed and overloaded extension cords and overloaded extension cords. (If they feel warm unplug them.)

5. CANDLES - Keep them away from the edge of tables and shelves and any place where they might get knocked over.  Blow them out when you leave.

6. CURIOUS KIDS - Keep them away from matches and lighters, especially.

7. FAULTY WIRING that can overload your circuit box.

8. BARBECUES need to be kept 3 feet from any burnable materials. That includes what is under them.

9. FLAMMABLE LIQUIDS can catch fire all by themselves if left in an area that is hot or near flame

10. LIGHTENING 

You NEED a Customer Shut-Off Valve!

11/26/2018 (Permalink)

Placement of your Customer Shut-Off Valve

When water lines break, you need to shut off the water FAST!

San Bernardino County Building Code requires mountain residents to have one shut-off valve.  For maximum protection of your property you should install a shut-off valve 18" from the District's meter.

Guidelines for installing a Customer Shut-Off Valve are available from the District.  Please  visit your Water District website.  Before installing your Customer Shut-Off Valve please contact the District to obtain standards for proper installations. 

Shut off Valves should be clearly marked with a stake or pole that is easy to find in winter snow.  All family members and your patrol service, if applicable, need to be able to locate and operate the valve.

Remember, all water that passes through the water meter is the homeowner's responsibility.

SERVPRO of Big Bear/ Lake Arrowhead/ NE Rancho Cucamonga is here to help you if you have any water damage in or under your home. We are your local "on the mountain" water clean-up company.

Trees fall on houses for many reasons.

11/12/2018 (Permalink)

With the changing weather we will be experiencing those strong Santa Ana winds, rain storms, and snow fall.  All these weather conditions can cause tree branches to break and fall and trees to be uprooted.

Check around your property (and even your neighbor's) to see if there are any potentially dangerous situations with trees.  

SERVPRO of Big Bear/Lake Arrowhead/ NE Rancho Cucamonga will be there for you should your home be damaged in any way from weather caused damage. 

We are able to tarp damaged roofs and walls, remove trees and branches that have caused damage, dry out your home where water has gotten in.

We are always available, 24 hours of each 7 days of the week all year long - we take no holiday breaks if you should need us.

Call 909-878-0302 and we will answer the phone.

It doesn't take much snow for there to be damage!

11/10/2018 (Permalink)

The snow is coming - trim your trees!

It does not take much snow loads on trees to create damage to your property.

It is important to keep your trees trimmed from above your home. (And it is important to have the snow removed from your roof if it gets to deep.)

If you should have a tree fall on your roof we can be there to help minimize the damage that it causes by cutting back the tree branches on the roof, tarping the holes left, boarding up the walls that might have been damaged.

We can also pack out your belongings, if necessary, and place them in a storage container for you.

We are available everyday of the year and every hour of the day.  Our crews know how to drive in snow and ice and our vehicles are equipped with either all wheel drive and/or chains.

Yuk! My house smells so musty!

11/5/2018 (Permalink)

So often our mountain cabins are not used for several months and when we do open the door there is that horrid musty smell.

It is usually bacterial growth. 

CALL SERVPRO of Big Bear/ Lake Arrowhead/ NE Rancho Cucamonga and we will contain the growth area to keep the spores from spreading, use an air scrubber to remove spores from the air, and then after removing the bacteria we will spray with an antimicrobial to kill any remaining spores. If necessary we will encapsulate the area.

The common places that end up having bacterial growth are behind the refrigerator, under the kitchen and bathroom sinks, and near the water heater.

We want you to have a fresh smelling cabin and we will be there when ever you call!

What to NOT DO after water damage to your home.

10/31/2018 (Permalink)

Stay away from electric outlets of all kinds!

What NOT To Do After Flooding?

Don't use television or other household appliances.

Don't turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging.

Don't use your household vacuum to remove water.

Don't leave books, magazines or other colored items on wet carpet or floors.

Don't leave wet fabrics in place. Hang furs and leather goods.

Don't leave valuables in the home without letting the technicians note them in your job file.

SERVPRO of Big Bear/Lake Arrowhead/ NE Rancho Cucamonga will be out quickly to begin removing the water from the places it should not be but doing these few things will keep you safe and make the dry out go more quickly.

Crestline Merchants Halloween Celebration!

10/29/2018 (Permalink)

What a fun day!!

SERVPRO of Big Bear/Lake Arrowhead/NE Rancho Cucamonga had a wonderful time passing out candy to about 500 children and interacting with their parents on October 27! 

The weather was exceptional with temperatures in 80's and very sunny.

All the little kids wore darling costumes but the homemade ones really thrilled me.  There are a lot of talented parents in our community!  It is always fun to meet the community members and let them know we are available should they ever have a disaster at their home.

We passed out semi-melted chocolates, but the papers to color were a bigger hit, especially with the littler children.

Thanks to Cozy Cabin Realty for allowing us to set up a table in front of their office.  They had lots of customers coming and going throughout the day!  

Things to do to stay safe when your home might not be.

10/25/2018 (Permalink)

This might be a bit extreme, but you still need to know what to do if you have a flood in your home.

What To Do After Flooding?

Make sure all electric cords and outlets are out of the water. 

Gather loose items from floors facilitating a quicker start for the dry out process.

Remove art objects to a safe, dry place.

Wipe excess water from wood furniture after removal of lamps and tabletop items.

Remove and prop wet upholstery and cushions.

Place aluminum foil or wood blocks between furniture legs and wet carpeting.

Turn air conditioning on for maximum drying in summer.

Remove colored rugs from wet carpeting.

Remove excess water by mopping and blotting.

If there is significant damage collect the items you will need right away if you must move out of the house.

SERVPRO will be there quickly but by doing these few things you will facilitate a quicker start for the drying process.

Wrapping up for the weather changes!

10/16/2018 (Permalink)

As the Fall season gets going we are seeing the night time temperatures dropping below freezing. 

SERVPRO of Big Bear/ Lake Arrowhead/ NE Rancho Cucamonga cares and wants to remind you that you need to prepare your home for the colder temperatures even as you are changes your wardrobe to stay warm.

Wrap up your pipes to keep them warm, especially those that are close to outside walls. Wrap up your outdoor spigots, too, while you are at it.

Your local hardware stores can assist you with the best products to handle situations in your community.

Clean out your fireplace and chimney even as you clean out your closets and get them ready for the cold weather activities.  

SERVPRO of Big Bear/ Lake Arrowhead/ NE Rancho Cucamonga cares that you will be safe when you have those nice warm cozy fires.

Call a local chimney sweep service.  They are ready to come out and get your ready for making safe fires.

We are here if you need us, 24/7/365, but our first desire is that you are warm and dry and safe all winter.

SERVPRO of Big Bear/ Lake Arrowhead/ NE Rancho Cucamonga CARES!

How can I lessen the possibillity of mold in my house??

10/13/2018 (Permalink)

In some cases, mold in your home might make you sick, especially if you have allergies or asthma. Whether or not you're allergic to molds, mold exposure can irritate your eyes, skin, nose, throat, and lungs. Here's what you can do to combat mold problems, and take care of yourself and your home.

  • Use dehumidifiers and air conditioners, especially in hot, humid climates, to reduce moisture in the air.
  • Keep indoor humidity below 60% if possible. You can measure relative humidity with a hygrometer, an inexpensive instrument available at many hardware stores.
  • Keep air conditioning drip pans clean. Make sure drain lines are free of obstructions and flow properly.
  • Keep the house warm in cool weather. As the temperature goes down, the air is less able to hold moisture and it condenses on cold surfaces, which can encourage mold growth.
  • Add insulation to cold surfaces, such as exterior walls, floors, and windows to reduce condensation.
  • Dry wet areas within 24 to 48 hours to prevent mold growth.
  • Fix leaks and seepage. The ground should slope away from your house. If water is entering the house from the outside, your options range from simple landscaping to extensive excavation and waterproofing.
  • Have a heating and cooling contractor check your heating and cooling system to make sure it's sized and operating properly to remove humidity. If your system is too big or the airflow is incorrect, your air conditioner will not remove humidity like it should. Also, ask the contractor to check your duct system for air leaks, and proper size and air flow to each room.
  • Open doors between rooms to increase circulation, which carries heat to cold surfaces. Increase air circulation by using fans and by moving furniture from wall corners.

Mutilated Currency??

9/29/2018 (Permalink)

Burned Money

Bureau of Engraving and Printing can Redeem Mutilated Currency

The BEP redeems mutilated currency as a free public service.  Lawful holders of mutilated currency may receive a redemption at full value when:

Mutilated currency is currency which has been damaged to the extent that: Its condition is such that its value is questionable and the currency must be forwarded to the Bureau of Engraving and Printing for examination by trained experts before any redemption is made. One example of mutilated currency may be bills missing relevant security features.

Currency can become mutilated in any number of ways. The most common causes are: fire, water, chemicals, and explosives; animal, insect, or rodent damage; and petrification or deterioration by burying.

Free Public Service

  • Clearly more than 50 percent of a note identifiable as United States currency is present, along with sufficient remnants of any relevant security feature and clearly more than one-half of the original note remains; or,
  • Fifty percent or less of a note identifiable as United States currency is present and the method of mutilation and supporting evidence demonstrate to the satisfaction of the Treasury that the missing portions have been totally destroyed. 

Every year the Treasury Department handles approximately 30,000 claims and redeems mutilated currency valued at over $30 million. Your money is important. 

Toilet Supply Lines Can (and do) Fail!

9/25/2018 (Permalink)

Toilet Supply Lines Can (and do) FailA significant number of the water damage cleanup calls that we get are from customers who report that their toilet is leaking.Very often the leak is in toilet supply line itself. The toilet is not really leaking.Many of the supply lines now found on toilets have plastic nuts that attach them to the toilet and the valve coming in from the wall. Plastic nuts cannot be overly tightened because the will crack or split.It is a good idea to look at your toilet supply lines periodically to make sure that they are not starting to fail. It is an inexpensive and easy fix that might prevent you from having a very large a damaging flood in your home.Should you have a leak and need to make sure that more damage has not happened, please give us call. 909-878-0302   We are your local pro's and can be to your home before you know it!

It's Easy Being Green....a few tips

9/24/2018 (Permalink)

Here are some simple suggestions to save water and energy and money!

* Vacuum your forced air system filter so it doesn't have to work as hard to pull the air through it.

* Test your doors for leaks. Go outside in the dark and check for light shining through.

* Vacuum your refrigerator coils. Check the gasket seals by closing a piece of paper in the door.  If you can move it up and down easily, the gaskets are not sealing well, and warm air is leaking in.

* Unplug or recycle extra refrigerators. Older and second units may use as much as 40% more energy than newer models.

* Keep the dryer lint trap and the exhaust vent clean so the dryer doesn't have to work as hard. In fact, a dirty lint trap will slow down the drying process.

* Use the air-dry mode in your dishwasher.

And call us at 909-878-0302 if you find that you need to have us come and help with any  remediation issues you might find.

Lake Arrowhead Chamber of Commerce Member!

9/10/2018 (Permalink)

We just joined the Lake Arrowhead Chamber of Commerce and are looking forward to participating in their events! ME NEW MEMBERS! SERVPRO of Big Bear/ Lake Arrowhead/ NE Rancho Cucamonga Inland Empire 66ers Baseball Team Porsche Club of AmericaRiverside Region Mindy JagtLoan OfficerParamount ResidentialMortgage Group Kat DelongRealtor - Wheeler Steffen Sotheby's International Woodlands Church Positive HealthMassage N Body Works Michelle Calkins & Associates Real Estate The Lakefront Tap RoomBar & Kitchen Derek BobadillaAmerican Pacific Mortgage Dogwood Tavern Church of St. Francis Xavier Cabrini Elite Solar Network

Is my house dry yet?

9/5/2018 (Permalink)

We use very specific equipment. Our tools are state of the art and used industry wide. For moisture testing we use a strong moisture meterthat is highly accurate. We can hold it up to a material or even put probes into the material to check for the proper amount of moisture. (Wood and concrete are hardly ever 100% free of moisture.) We then place the proper amount of drying equipment into position (blowers and dehumidifiers). We come back everyday and test until the moisture meter says that we have reached the correct moisture level. When the tested areas are dried to the correct level we remove the drying equipment. You can trust us to leave your home as dry it needs to be and to get it ready for the replacement of the materials that were removed.

Yuk! My house smells horrible!

9/5/2018 (Permalink)

So often our mountain cabins are not used for several months and when we do open the door there is that horrid musty smell.

It is usually bacterial growth. 

To properly remove the growth we will contain the growth area to keep the spores from spreading, use an air scrubber to remove spores from the air, and then after removing the bacteria we will spray with an antimicrobial to kill any remaining spores. 

The common places that end up having bacterial growth are behind the refrigerator, under the kitchen and bathroom sinks, and near the water heater.

If you are thinking of selling your home it will sell much faster if it does not have the musty smell.

Bacterial growth can be a serious hazard for some people.  Take care of removing it as soon as you can.

The freezing temperatures are on the way!

9/5/2018 (Permalink)

Be prepared if you will not be in your home full time! It only takes a few minutes when you are leaving to follow these 4 simple steps to keep your home safe from a water loss.

* Leave your heater at 55 degrees

* Open the cabinet doors under your sinks

* Turn off your water supply

* Drain your water lines

If you forget to do these things you leave your home with the potential for a serious water damage loss.

Small, low water leaks can cause really big damages. You might not even see the damage because it will be in your walls or under your house.

We at SERVPRO Big Bear/Lake Arrowhead hope you have a wonderful Fall and Winter on our beautiful mountain!

A tiny candle and a BIG mess

9/5/2018 (Permalink)

Really! This really happened!

The owners of this weekend cabin accidentally left an electric candle on on their mantle when they left after a wonderful summer weekend in the mountains.

Next call they received was that their cabin was on fire and they better get up and see it.

We received the call from their insurance agent and we went right over.  The fire department was just finishing mopping up and we were getting prepared to do the board up of the doors and windows.

What a mess! Soot and water everywhere, blackened paneling, missing ceiling and roofing, smoke damage in all the rooms.

If you are so blessed to have a second home be sure that you leave it (and your main home) in a safe condition before you leave.  A second check on all things only takes a few minutes and could save you tons of heartache and thousands of dollars.

Octoberfests on the mountain

9/5/2018 (Permalink)

It seems that all the mountain communities are having October fests! Yeah.

Lake Arrowhead Village has one September 15 through October 28 on Saturday noon to 8 and Sundays noon to 6. Their website is: www.lakearrowheadoktoberfest.com    There will lots of live entertainment on the stagw.

Big Bear is having a their Octoberfest every Saturday and Sunday starting September 8 and running until November 3 (a Saturday). The fest will be held at the Convention Center.  Go to their website for more details: https://bigbearevents.com/oktoberfest/tickets   There will be events just for kids during the day.

Stroll through Crestline and enjoy Corks and Hops on October 6 from 3:00 to 8:00. This event is a chance to taste local wines and beers as you wander through the Lake Gregory town.

Social Media and SERVPRO Big Bear

9/5/2018 (Permalink)

We are working hard to bring all the social media pages that we have up to date and we are looking for reviews where ever you can place them.  

We have a Facebook page - SERVPRO of Big Bear/ Lake Arrowhead/ NE Rancho Cucamonga. We have many informational and interesting posts on this page.

We also have a Google page and would appreciate a review of our services if you get a chance to visit us there.

Please "Yelp" us and give us a review.

We are listed on about 70 search engines because we know we can do the best job for those who have water, fire, smoke, HazMat, sewage, or mold problems in their homes.

Check us out and call if you need us 909-878-0302.

Toilet Over Flow Creates Multiple Clean Up Issues

8/20/2018 (Permalink)

Sometimes a sewer line can become blocked due to roots, collapse of the line, or other blockage.  This creates an issue with sewage water backing up in the house.

In this case when doing the laundry the used water could not drain out through the blocked sewer line so it backed up into the bathtub and the toilet causing the overflow.

If you notice water coming up into your bathrub, sinks, or toilet call the plumber right away.  Have them check to see if there is a sewer line backup.

Then call SERVPRO of Big bear/Lake Arrowhead/NE Rancho Cucamonga 909-878-0302.

We will come out quickly and begin the removal of this unhealthy water. We will wear our personal protective equipment, remove the water from the floor coverings, spray disinfectant on all the wet surfaces and set up the dehumidifiers and air movers.

Your home will be clean and dry before you know it!

Rain Storm Damage Cleanup

8/19/2018 (Permalink)

Here in California we are all praying for the rain to come to put our fires and to fill the lakes and reservoirs.  We so need a relief from the long drought we are experiencing.

When the rain storms come you just might have some water damage from them. 

The water gutters on your home should be cleared several times a year to prevent back up. 

The ground around the outside of you house should be checked to make sure it is below the siding (especially in the mountain communities). If it is too high the runoff from the storm could enter your house and you probably do not have insurance to cover this.

SERVPRO of Big Bear/ Lake Arrowhead/ NE Rancho Cucamonga is available 24 hours of every day to assist you with any water problems you might experience.  Call us at 909-878-0302.

Hail Causes Some Serious Damage

8/18/2018 (Permalink)

Now that we are in monsoon season it is a bit odd to be blogging about hail in Southern California, but it is a reality for this time of year as well as in the winter.

This photo shows some various serious damage from rather larger hail. We usually do not have hail this size, but the hail we get does cause damage to people as well as cars and homes. 

SERVPRO of Big Bear/ Lake Arrowhead, NE Rancho Cucamonga is ready to come help you if you have hail storm damage to your home.  We provide board up services to secure the damaged areas of your home.  We are available 24 hours of every day and when you call 909-878-0302 the phone will be answered by a human being!  Try us and see.

Dryer Fires Are A Serious Possibility

8/16/2018 (Permalink)

It is important that regular maintenance and inspection take place to keep you from having a dryer fire in your home.

1. Get the lint OUT of all the ducting

2. Install with care - make sure the venting is not crimped

3. Clear out combustibles - move them out of the dryer area

4. Opt for a metal dryer duct

5. Read tags, they matter - items recommended to be dried on LOW should be or they may catch on fire

6. Exercise extra caution with            flammable liquids

7. Use your clothes to analyze problems - are they not drying as soon as they should - problem!

8. Don't dry and dash- stay home while the dryer is running.

9. Give the outdoor vent a peak - make sure it is clear

Mold Can Grow in Ducting

8/16/2018 (Permalink)

It is the hot and muggy monsoon season now and I am sure you have notice how things are getting the 'musty' smell so quickly.

Mold can grow on your HVAC  cooling coil and in the ducting, too. This can lead to mold being spread all over your home. Mold contamination can lead to many problems like respiratory issues, eye irritations, lethergy, skin irritations, and cognitive complaints. These can be especially difficult for babies, seniors, and anyone with autoimmune issues.

We work with other companies that do the actual testing of the air in your home to ascertain the level of mold that might be affecting your family.

BUT SERVPRO of Big Bear, Lake Arrowhead/ NE Rancho Cucamonga does duct cleaning.  We want to make sure your home is not being contaminated by mold being spread because you are using your air conditioner. 

Fire Pit Safety

8/15/2018 (Permalink)

Back yard fire pits are all the trend this year.  They are so great to sit around and enjoy!

But, you must be real careful of where you place your fire pit, whether it is a fixed unit or a moveable one.

They must be away from your house and away from trees and bushes.  You do not want to let the fire escape from the pit!

If you find that you have a disaster on your hands call 911 ASAP.  These kinds of fires can grow very rapidly.

Should your house sustain any damage please give SERVPRO of Big Bear/ Lake Arrowhead/ NE Rancho Cucamonga a call and we will come out immediately - day or night - to begin the clean up and to board up your home if needed. 

Wind Damage To A Parking Lot

8/9/2018 (Permalink)

Wow, wind can do lots of damage.

Here is a photo of what happened in a commericial parking lot when a quick but powerful wind and rain storm swept through a town.

The damage was not just in the parking lot but left debris in the street and on neighboring properties and did minor damage to the other properties.

SERVPRO came in and cleaned up the debris in the middle of the night so that this business and the surrounding ones could be ready to open the next morning.

We at SERVPRO Big Bear/ Lake Arrowhead/ NE Rancho Cucamonga will show up when we are needed, regardless of the hour. We will move quickly to remediate your losses and we will make sure that you have minimal time down.  Your business is our priority.

Leaking Restroom Sink Causes Business To Shut Down

8/9/2018 (Permalink)

Businesses need to be sure to have a maintenance checking plan for their plumbing.

A leaky sink drain pipe can shut a business down.  If left too long water running out from under a sink in one of your restrooms will cause slip and fall potential for customers and employees and that can lead to big pay out for bodily injury. No business wants that kind of loss.

If you find that you do have a plumbing leak and need a fast clean up give SERVPRO of Big Bear/ Lake Arrowhead/ NE Rancho Cucamonga a call.

We will show up right away and clean up the mess. We will work to get your whole facility again accessible for your employess and customers.

We are here for you 24/7!

Mold Might be Growing Under Your Home!

8/9/2018 (Permalink)

Have you been experiencing any of these problems:  respiratory issues, eye irritations, lethergy, skin irritations, and cognitive complaints like headaches, etc?

It could be from mold and the mold could be growing under your house where you never even see it.

In our communities we often have a buildup area or crawlspace under our house.  These areas can become damp or wet from snow melt, poor drainage around the outside of the home, or water leaking from a pipe and going straight down so you do not even know of the leak. 

It would be good to look under your house at least once a year to see if you have any mold growing there.

If you find mold (or would like the buildup checked out) please give SERVPRO a call (909) 878-0302.

We are certified to removed mold and would be very happy to do that for you.

Water Damage Timeline

8/6/2018 (Permalink)

ONE HOUR: Within one hour from notice of loss, a SERVPRO of South Frisco/The Colony professional will contact you to arrange for service.You'll know help is on the way!

FOUR HOURS: Within four hours of loss notification, a SERVPRO of South Frisco/The Colony professional will be on-site to start mitigation services. The key to reducing damage and saving money is responding quickly to your damage.

DETAILED EXPLANATION: A trained,uniformed and equipped SERVPRO of South Frisco/The Colony professional will walk you through the job process step-by-step,explaining what to expect and the anticipated outcome.

PRETESTING: A SERVPRO of South Frisco/The Colony professional will begin pretesting for restorability, working from the source of the damage outward.

EIGHT HOURS: Within eight business hours of on-site arrival,a verbal briefing of the scope will be communicated to the appropriate person,normally your adjuster or property manager.

CLEANING & RESTORATION: SERVPRO of South Frisco/The Colony professionals will work neatly and efficiently to help you regain control of your property when a damaging event has taken over. We will use State-of-the-art restoration techniques to ensure your property is taken care of right the first time.

FINAL WALK-THROUGH: After the work has been completed,A final walk-through will be conducted with you to help insure your satisfaction. 

It is Summer but Winter will return!

5/29/2018 (Permalink)

Snow/Rain/Wind Storm

A family’s Wrightwood home suffered serious damage last winter after a snow, wind, and rain storm. Thankfully they called SERVPRO of Big Bear/Lake Arrowhead/NE Rancho Cucamonga and we were able to help them and several other mountain community families clean up debris and restore the property to preloss conditions. The homeowners were grateful that our 24/7 services were available to them in their time of need. 

If your home has been damaged by severe floods or storms, call us right away at (909) 878-0302. Disaster can strike when we least expect it, but SERVPRO of Big Bear/Lake Arrowhead/NE Rancho Cucamonga will be there to help you weather the storm.

Faster Response

Since we are locally owned and operated, we are able to respond more quickly and with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.  All our staff are residents in the mountains and understand the driving conditions, weather problems, and special needs of mountain home owners. We also understand the situation with the damage home being your mountain cabin get-a-away and that you are not there full time; or maybe this home is a vacation rental.

Resources to Handle Floods and Storms

When storms hit the San  Bernardino Mountains we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States. 

Have Storm or Flood Damage?

Call Us Today 

(909) 878-0302

Refrigerator Supply Lines CAN Leak!

5/29/2018 (Permalink)

Yes, almost all refrigerator now come with an ice making capacity (and with water and ice dispensers) but they need to have a water line attached to the refrigerator to supply the water for these conveniences.  The supply lines are often copper with very sensitive ends to connect them to the refrigerator and the house water supply system.

Be very careful when installing these supply lines and when moving your refrigerator in and out to clean under it.  THEY CAN LEAK.

Many of our jobs deal with these leaky systems and many of them involve cleaning up mold, too.  The supply lines can have very small slow leaks and the escaped water is not spotted for months sometimes.  It only takes a few days for water to turn to mold.

Give us a call at (909) 878-0302 if you find that you have a problem!

Washing Machine Water Supply Lines

5/29/2018 (Permalink)

Do you own a part time home?

Do you shut off the water when you leave?

Do you at least shut off the water supply lines to your washing machine?

These lines can and do often burst and the amount of water that comes out can create a devastating situation in your home.  Water from a broken line squirts out onto a wall so quickly it creates a hole in the drywall. The water then runs inside the wall and through to another room. It runs all over the floor and is wicked up the walls.

We are available to come get your home dried out and ready again for you, but the damage can exceed thousands of dollars in clean up and repair.

Please check these supply lines monthly and please shut off the water in your other home if  you are leaving for a long time.

Public Bathroom Accident

4/27/2018 (Permalink)

We recently were called by a local store with a problem that was bigger than they could handle.

A customer had used their restroom and left it with blood on the floor.  No matter what the source of the blood it is considered a hazard waste material and has special clean up requirements.

Decontamination is very important because we do not want bloodborne contaminates to spread to others.

We were on site within one half hour and quickly cleaned up the blood and totally decontaminated the restroom.

Within an hour the store restroom was, again, available to the public.

Please give us a call if your business has this kind of problem. We want you back in business as quickly as possible.

(909)878-0302

SERVPRO Big Bear/Lake Arrowhead/ NE Rancho Cucamonga

This can happen so easily!

4/20/2018 (Permalink)

I think I burnt dinner!

You are calmly making your dinner and suddenly it catches on fire.  What to do????

Do you keep something handy to smother the fire - flour/baking soda/anything?

Do you have a fire extinguisher in your kitchen that is charged and up to date, and easily accessible?

The smoke from this burnt dinner affected every single room in the 3 story house and all the contents.  Smoke travels though small holes that go from floor to floor for pipes and wires.  Smoke travels into closed cupboards and drawers. Smoke goes where ever it wants to!

A very big tragedy.

Please be prepared to save yourself a lot of grief by taking a few moments to properly supply your kitchen incase you need to put out a burnt dinner.

Mold - Can I clean it up myself?

4/13/2018 (Permalink)

Mold in a wall

If you find spores growing on drywall, studs, and subflooring — especially if the area exceeds 10 sq. ft. — then you’ve got a bona fide mold problem.

Don’t bother buying a hardware store petri dish kit, which claims to help identify airborne mold: It doesn’t. The kits might grow some spores for you — they’re always present in indoor air — but the kits can’t guarantee that a statistically significant number of spores are flying around. Also, kits don’t confirm the presence of dead spores (they can be harmful, too) or determine baseline levels in order to compare results after remediation.

To get rid of mold that you suspect is serious, your best bet is an independent consultant with credentials. Lastly, be sure to ask your agent regarding the relationship between home insurance and mold coverage.

SERVPRO Big Bear/Lake Arrowhead/NE Rancho Cucamonga   (909)878-0302

Restaurant Kitchen Fires

4/9/2018 (Permalink)

Fires in restaurant kitchens are a lot more common than you would think. Fortunately many of them are knocked down before they can create this much devastation.

When a larger restaurant fire happens so many people are affected. The owners, employees, and patrons all lose out on a favorite place.  It leaves a scar on the town where it is. The burnt roof and missing walls look so sad.

SERVPRO of Big Bear/Lake Arrowhead/NE Rancho Cucamonga can be on site within hours of the fire to begin the clean up.

Our staff are trained in fire/smoke clean up, we have the tools, and we have the chemicals to do this properly.

Depend on us when you have a fire loss.

(909) 878-0302

Mold In The Attic

4/6/2018 (Permalink)

Attic Mold on Rafters

Mold in an attic often goes un-noticed for long periods of time because we so seldom go into our attics.

We have many times gone out on a loss and we need to access the attic areas for one reason or another.

We often find mold. We usually smell it first, then we see it in the corners or on the rafters.

Generally speaking moisture problems that lead to bacterial growth can be broken down into three categories:

Improper venting from pipes and/or vents

Improper ventilation

Roof issues/leaks

SERVPRO recommends that you semi-annually go look around in your attic, take a good sniff, peek into the corners, look closely at the rafters.

Call us if you find anything of concern. We will be happy to come out and check for you.

Commercial Carpet Cleaning

3/30/2018 (Permalink)

Best Commercial Carpet Cleaning Company - SERVPRO

SERVPRO Big Bear/Lake Arrowhead/NE Rancho Cucamonga has staff that have been doing carpet cleaning for over 30 years.  We have seen it all!

We understand the need to have your office/restaurant/church/store carpets cleaned at the hours when you are not open for business, and we accommodate that for you.  We use air movers to help facilitate a quick dying so you can open on time the next day.

We have the best equipment, an understanding of carpet types, very effective cleaning agents, and a highly trained and professional staff.

We do not give quotes over the phone because cleaning cost is not just about square footage. We have to consider the amount of soil, the material the carpet is made of, and the age/condition of the carpet.

Call for an appointment for a quote: (909)878-0302.

Rain and Rock Slides

3/23/2018 (Permalink)

Artic Circle Rock Slide

Yes, we finally received the promised rain.  There was no where near enough for us but we will take all that we can get.  

And of course we here in the Big Bear Valley know that the chances of the Arctic Circle closing are always high when it rains.

The 18 was closed for the long afternoon and early evening so that the Cal Trans Crew could work their magic again and allow us back on the road by about 5:50.  Thank you Cal Trans Workers.  You are very appreciated.

Let's keep hoping for more moisture and for the mountain rocks to remain where they are when it comes.

Mountian living is wonderful and at times it can be challenging.  Be patient and enjoy it all!

Old Fireplaces Can Be A Fire Starter

3/23/2018 (Permalink)

Old Fireplaces Have Cracks

We have so many older cabins and homes in our community. Many of them have very old fireplaces and chimneys.  Very old fireplaces and chimneys can be compromised by cracks, deterioration of the actual materials, and creosote on the interior walls of the chimney.

We work with several fireplace cleaning companies that recommend a yearly inspection of both the fireplace and the chimney. 

We call them out for inspections if we feel the fireplace itself might have been the cause of a loss. And they call us if there has been smoke damage that needs cleaning up.

If there are cracks in your fireplace and you have a fire it could get out through the cracks and cause a house fire.  

Please be proactive and get an inspection!

Smoky Smelling House?

3/12/2018 (Permalink)

How ozone works to eliminate odor.

Outdoors, nature eliminates odors and microorganisms using both UV light and O3. Indoors, most places that generate odors receive very little UV light or O3. The Odor-Free purifier creates O3, or ozone, in a special process that utilizes an electrical current. Ozone sanitizes by breaking down odors, microorganisms and other pollutants at their source.

Nature creates O3 as a natural cleaner during thunderstorms, and also from sunlight striking the earth’s atmosphere. As an example, we’ve all taken a walk after a thunderstorm and experienced the clean, fresh smell in the air. That's O3, or ozone, at work.

Normal oxygen (O2) is converted to O3, which is commonly called ozone. It reverts back to O2 in about an hour if the O3 is unused. This leaves the air fresh and clean because the source of the odor has been permanently removed. And there are no artificial odors so the space becomes free of odors, as nature intended. Employ the cleaning power of nature and create an outdoor fresh environment in your facility!

Stores have floods, too!

2/26/2018 (Permalink)

When a commercial building has a disaster it can mean a serious loss of income for them.  Stores, in particular, need to be up and running again as fast as possible.  That is one of the reasons that you can reach a real person at SERVPRO Big Bear 24 hours a day.

The water fountain at this store overflowed for a long time causing water to flow over 75% of the main sales room floor and all of the dressing room.  The inventory storage room and both the bathrooms had significant water on their floors.  

We were called in at night when the damage was discovered.  We extracted the water, set up dehumidifiers and air movers, and the store was able to open the next day!

We love to keep our customers functioning when disaster strikes.

What Mold Needs to Grow

2/19/2018 (Permalink)

What Causes Mold in Houses and Homes

Mold needs these conditions before it can begin to grow in a home:

  • Mold spores
  • A food source (eg wood, drywall, cotton)
  • Darkness (mold can't grow under ultraviolet light)
  • Warmth (mold can't grow in freezing temperatures)
  • Oxygen
  • Moisture (eg water leaks, humidity)
  • Enough time (most molds can begin to grow in 24-48 hours if the conditions are right)


Moisture is really the key cause of mold growth since the other conditions on the list are always going to be present in homes.

So, essentially, the difference between whether mold grows in your home or not comes down to whether you have a moisture problem.

The biggest reason for mold in homes is

Leaking Pipes 

Water leaks from pipes are a common cause of mold growth. The worst leaks are the ones that go undetected because they are hidden out of view, like inside a wall. By the time you discover these leaks mold has usually started to grow already.  

Asbestos! Yikes!

2/15/2018 (Permalink)

A highly-effective and inexpensive fire-retardant material and thermal and acoustic insulator, asbestos was used extensively in home construction from the early 1940s through the 1970s. However, we now know that prolonged exposure to asbestos fibers can lead to lung disease. When disturbed, tiny abrasive asbestos fibers are easily inhaled, which damages lung tissue and can cause cancer. In homes built prior to 1975, asbestos is most commonly found as thermal insulation on basement boilers and pipes. Unfortunately, it can also be found in a myriad of other household materials including: • Blown-in attic insulation
• Vinyl floor tiles
• Glue that attaches floor tiles to concrete or wood
• Some forms of linoleum
• Window caulking and glazing
• Roofing material (usually on flat roofs but occasionally on shingles)
• HVAC duct insulation (usually found in corrugated or flat paper form)
• Siding material
• Plaster
• Fiber cement siding (usually 1/8 " thick and 8'x4' brittle)
• Corrugated heavy duty 8'x4' panels
• Some forms of paint

Winter Energy Saving Tips

2/12/2018 (Permalink)

Here are some very practical suggestions for saving money on energy during the winter:

1. Heat your home by opening blinds and drapes on sunny days to allow the sun's rays in. This is FREE solar heating!

2. Close doors and vents to unused rooms. 

3. Prevent heat from escaping your home by closing the chimney damper when not in use. Just be sure to re-open it when you start your next fire.

4. Replace incandescent bulbs with LEDs to lower you lighting cost. The bulbs are more expensive but the savings is significant.

5. Repair insulation, caulking, and weather stripping around you home to insure heat is not lost.

6. Insulate your water heater with an insulating cover recommended by the manufacturer.

Winter Road Safety Tips

2/5/2018 (Permalink)

Here is a list of tips you might want to consider when traveling on our cold icy roads this winter:

1. Check weather prior to traveling and delay your trip if poor weather is expected. If you must drive, alert others of our destination and arrival time.

2. Clear your vehicle's exhaust pipe of any snow, ice, or mud prior to operating. A congested exhaust can expose you to deadly carbon monoxide.

3. Invest in winter tires or snow chains for better traction through snow and sleet.

4. Consistently maintain at least a half tank of gasoline in your vehicle to avoid gas line freeze-up.

5. Accelerate and decelerate slowly when driving in order to regain traction and avoid skids.

6. Drive slowly and allow yourself ample time to arrive at your destination.

7. Stay further back then typical from the vehicle in front of you to avoid a collision in ice and snow.

Will Copper Pipes Break?

1/25/2018 (Permalink)

If you do not keep your cabin/home warm enough to prevent freezing your copper pipes can burst and cause a serious amount of water damage. 

It is also a very good idea to insulate any pipes in your attic or buildup areas, and consider wrapping your hose bibs or replacing them with the kind that will not freeze.

If you are not a full time resident, be sure to leave your thermostat on 55, open the cabinet doors under your sinks, and if you have south facing windows leave the blinds/curtains open so the sun can assist in warming your home.

If you do experience a broken pipe immediately turn off the water to your home and give SERVPRO Big Bear a call and we will get the water cleaned up and your home dried out ASAP!

Praying for Snow!

1/23/2018 (Permalink)

We are hoping to get some of "The White Stuff" pretty soon!  We just are not too sure how much we want at once.

Remember, when snow shoveling, to drink lots of water, use your legs not your back, and take rests!

Should we be blessed with a significant amount of snow your might keep an eye on your roof to watch for snow sliding off in an area where you might be walking.

The need for moisture in our mountain communities is very great at this time.  Rain will fill our lakes more quickly that snow, but snow will bring guests to the mountains and our economy depends on them.  

Weather forecasts are showing the next possibility for a moisture event to be in late February or early March.

General Winter Safety Tips

1/22/2018 (Permalink)

Here is a list of items you might want to consider doing in preparation for the freezing weather that is on the way: 

1. Store a three week supply of emergency food and water in a safe place. Do not store the water where it will freeze.

2. Keep multiple flashlights with extra batteries.

3. Properly store fuel for vehicles, fireplace, and stove.

4. Have extra wood available.

5. Keep warm clothing and several warm blankets for each member of your household.

6. Have extra prescription medication and a first aid kit.

7. Leave the refrigerator closed to avoid losing perishable food during an outage.

8. Keep a battery powered radio.

9. Invest in a portable generator.

10 Use surge protectors on all digital devices, sensitive electronics, and appliances.

This is always possible in the mountains!

11/30/2017 (Permalink)

Snow, Tree, House!

Snow loads on trees can be a serious problem.

It is important to keep your trees trimmed from above your home. (And it is important to have the snow removed from your roof if it gets to deep.)

If you should have a tree fall on your roof we can be there to help minimize the damage that it causes by cutting back the tree branches on the roof, tarping the holes left, boarding up the walls that might have been damaged.

We can also pack out your belongings, if necessary, and place them in a storage container for you.

We are available everyday of the year and every hour of the day.  Our crews know how to drive in snow and ice and our vehicles are equipped with either all wheel drive and/or chains.

Ah, the roads will be getting crowded!

11/16/2017 (Permalink)

More cars are coming!

As we get closer to "The Season" there will be more and more cars on our local streets and there will be snow and ice on them, too.

Be patient. Lots of the drivers are not use to these conditions and will be going very slowly or they just might get out of control.  Slow down and enjoy the view.

Slow Down.  The ice and snow mean that there will be less traction for our tires so we need to slow down. Relax and enjoy the drive.

Plan extra time. More cars and more people means that you will need a bit more time to get to your destination and to do what you want to do when you get there. Smile and enjoy the moment.

Be Gracious.  It will not waste your time to let the other car go first or enter into your lane of traffic.  Smile and enjoy the season.

Happy Season!

Blue Jay Christmas Parade

11/16/2017 (Permalink)

Blue Jay Parade

The 38th Annual Blue Jay Christmas Parade is coming! December 2, 2017.

I just love this parade. It is so small town and so moving.  The community really struts is stuff in this parade.

This year's theme is "Miracle on Highway 189" and it will be amazing. There will be candy thrown by the folks on floats. There will be little kids marching and dancing. And of course, there will Be Santa Claus! Yeah!

The road through town closes at 1:00 and then the fun begins.  Get there early and find your best seat for the show.

Be sure to wave to the kids who are in the parade. They are creating life time memories.

Please come out and begin your Mountain Christmas Celebration with this wonderful tradition.

Big Bear Village Christmas Tree Lighting

11/16/2017 (Permalink)

Big Bear Tree Lighting 2016

Nov 25, 2017 | 05:00PM - 06:00PM

The Big Bear City Fire Department will be hosting the Annual Christmas Tree Lighting Ceremony on Saturday, November 25, 2017. Everyone is invited to join the festivities starting at 5:00 p.m. The switch will be flipped to the tree lights promptly at 5:30 p.m.

Following the official tree lighting, Santa Claus will be making a special visit to the Fire Station. Children are encouraged to bring their wish list to give to Santa! Families are asked to bring a plate of cookies to share; hot coffee and cider will be provided.

This is one of those memory making moments for the children, as well as the adults!  Dress warmly and plan to stay for the whole evening. The Village is beautiful this time of year!

Fire Started By An Electric Candle

9/21/2017 (Permalink)

Cabin Fire

Really! This really happened!

The owners of this weekend cabin accidentally left an electric candle on on their mantle when they left after a wonderful summer weekend in the mountains.

Next call they received was that their cabin was on fire and they better get up and see it.

We received the call from their insurance agent and we went right over.  The fire department was just finishing mopping up and we were getting prepared to do the board up of the doors and windows.

What a mess! Soot and water everywhere, blackened paneling, missing ceiling and roofing, smoke damage in all the rooms.

If you are so blessed to have a second home be sure that you leave it (and your main home) in a safe condition before you leave.  A second check on all things only takes a few minutes and could save you tons of heartache and thousands of dollars.

This is so GROSS!

9/20/2017 (Permalink)

Grossly Filthy Carpet

We do carpet cleaning.

We have done lots of it in 30 years.

We have seen so many degrees of dirty carpets but his one wins the "Best Dirty Carpet Award."

If your home is rented out full or even part time then you really should consider having the carpets cleaned at least twice a year.  The cost is not that great when you consider it against the cost of new carpet.  And you deserve clean carpets in your own home, too!

Our highly trained technicians will come out and give you an estimate and are generally available right away to do a cleaning if you desire.  We use very advanced cleaning equipment.

If you should need the carpets to be dry for use in a short time we can use several air movers to dry it out more quickly.

Give us a call 909-878-0302.

Winter Is Coming!!

9/15/2017 (Permalink)

Bathroom Frozen Pipe Damage

Be prepared if you will not be in your home full time! It only takes a few minutes when you are leaving to follow these 4 simple steps to keep your home safe from a water loss.

* Leave your heater at 55 degrees

* Open the cabinet doors under your sinks

* Turn off your water supply

* Drain your water lines

If you forget to do these things you leave your home with the potential for a serious water damage loss.

Small, low water leaks can cause really big damages. You might not even see the damage because it will be in your walls or under your house.

We at SERVPRO Big Bear/Lake Arrowhead hope you have a wonderful Fall and Winter on our beautiful mountain!

Does your home smell musty?

9/14/2017 (Permalink)

Mold on drywall

So often our mountain cabins are not used for several months and when we do open the door there is that horrid musty smell.

It is usually bacterial growth. 

To properly remove the growth we will contain the growth area to keep the spores from spreading, use an air scrubber to remove spores from the air, and then after removing the bacteria we will spray with an antimicrobial to kill any remaining spores. 

The common places that end up having bacterial growth are behind the refrigerator, under the kitchen and bathroom sinks, and near the water heater.

If you are thinking of selling your home it will sell much faster if it does not have the musty smell.

Bacterial growth can be a serious hazard for some people.  Take care of removing it as soon as you can.

Facebook Page

9/14/2017 (Permalink)

Our new Facebook page is up and running:

SERVPRO of Big Bear/ Lake Arrowhead/ NE Rancho Cucamonga

Please visit us and give us your 'like,' and 'share' our page with others, too!

We are excited to be here and available quickly for your mountain home emergency needs. 

Our staff all live on the mountain! Our vehicles are all 4 wheel drive! Our staff knows how to drive in the winter conditions! We are READY every day of the year, twenty-four hours a day.

We enjoy being active in our community organizations and developing relationships with them. 

We add posts to our website every weekday and we would love have you respond and let us know the issues that might be of importance to you.

How can we tell if your house has dried out after a water loss?

9/13/2017 (Permalink)

Moisture Meter

We use very specific equipment.

Our tools are state of the art and used industry wide.

For moisture testing we use a moisture meter that is highly accurate. 

We can hold it up to a material or even put probes into the material to check for the proper amount of moisture. (Wood and concrete are hardly ever 100% free of moisture.) 

We then place the proper amount of drying equipment into position (blowers and dehumidifiers). We come back everyday and test until the moisture meter says that we have reached the correct moisture level.

When the tested areas are dried to the correct level we remove the drying equipment.

You can trust us to leave your home as dry it needs to be and to get it ready for the replacement of the materials that were removed.

Hwy 18 Artic Circle CLOSED in October

9/13/2017 (Permalink)

View of fog in the Big Bear Valley from the Artic Circle

Caltrans has been getting the word out that they will be closing the Artic Circle portion of Hwy 18 to be cleaned and prepared for the winter months.

The road will be CLOSED from Snow Valley to the Big Bear Dam, Monday - Thursday, 8:00 AM - 4:00 PM from October 2 - 26.

Be sure to add extra time to get down the hill if you are in the Big Bear area.  You will need to go north through Lucerne Valley or south through Redlands.

We all realize that this will mean extra planning and time on the road, but we also know how necessary the cleaning up of this portion of our road is.

Blessings to the CalTrans workers that keep our roads in good condition.

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