What our Customers say...

Cleaning Testimonials

(This customer called in and shared this message about the technicians who cleaned her carpet.)

"The crew that came out and cleaned our carpets today were wonderful.  They did an amazing job. I am so glad I called SERVPRO Big Bear to come out."

I have a condo in Big Bear that was built in the 80s and we noticed a lot of dust on the furniture when the heater was on. I scheduled an appointment with SERVPRO to have them come out and clean the ducts. I was able to get an appointment within 48 hrs which was great. The technicians arrived on time and explained the process and how all the equipment worked. The machine was really heavy so they didn't bring it upstairs. Instead they connect the HEPA vacuum to the downstairs ducts and use a brush attachment to snake from the downstairs ducts up to the second floor ducts. This system worked great because in our condo everything is connected. I am not sure how this system would work if you had separate ducts upstairs and downstairs. Overall I was very satisfied with the service and the value. I thought they could have done a better job cleaning the grates but they were pretty dirty. In the end I just replaced all the floor vents. Also, they left a few dirty fingerprints behind which I had to get a ladder out to clean. I was going to clean it myself when they had their ladder out but they said they would do it at the end which they didn't. Pretty minor though considering how dusty the ducts were.

Have been a loyal customer of Dart's for years! Glad to hear Dart De Barris is expanding as he is such an honest man. Joey cleaned our carpet today in main cabin and, as always, did a great job! An employee that I would hire as he has Dart's values.
Hired Joey to come back next week to clean our other cabin next door!
Big Bear has some great businessmen like Ken Stalcup of Stalcup Landscaping, Sean of Bear Valley Heating and, of course, Dart of SERVPRO. Some very hard working, dependable people in Big Bear!