Recent General Posts

Happy Thanksgiving from our SERVPRO family to yours!

11/26/2020 (Permalink)

SERVPRO Turkey Thanksgiving Day Happy Thanksgiving!

Our SERVPRO family is very thankful for all of our customers and employees this year. We strive on making homeowners and business owners alike, happy with our work. Thank you for choosing SERVPRO of Big Bear / Lake Arrowhead / NE Rancho Cucamonga!

Have to evacuate your home? Don’t leave the house without these things!

11/8/2020 (Permalink)

SERVPRO of Big Bear / Lake Arrowhead/ NE Rancho Cucamonga logo We can help you after any natural disaster!

Flooding, Mudslides and Wildfires are just a few reasons why you might have to evacuate your home. Most of the time we are scrambling to remember things that we need to grab to take with us. It’s a stressful thing to go through, so we have created a list to help you remember some of the important things that you need to bring with you during an evacuation. 

  • Birth Certificates, Social Security Cards, License and Passports, Address Book
  • House paperwork such as your Homeowner’s Policy, Lease, Insurance, Mortgage Documents, Loan Documents, Auto Policy, Life and Investment Files, Bank Records, etc.
  • Prescription medication and over the counter medications like aspirin
  • Clothes, for at least 3 days, for each person, expensive jewelry
  • Toiletries like deodorant, toothbrushes, toothpaste, brushes, shaving supplies
  • Photo albums, photo CDs, home movies etc.
  • Cameras, computers (at least the hard drives), flash drives
  • Pet in carriers, pet health records, food, water (remember that shelters only allow Service Animals so please try to make arrangements for your animals beforehand)
  • Keys, purse, wallet, cell phones, chargers, credit cards
  • If there is still room think about taking pillows and blankets in case you can’t get into a shelter right away
  • If there is anything else that you have in your house that you think is valuable (make your own list of these items)

Before you leave your home make sure that all windows and doors are secured. Go around and unplug things like lamps and TVs. Turn off propane gas 

Don’t come back to your home unless you are cleared to go back by an official. Trying to get home before could cause you harm. 


When you are allowed to go back home, make sure you give us a call 24/7 at 909-878-0302! We will help with getting your home back to how it was before you left!

What is the difference between Heat Exhaustion and Heat Stroke?

8/26/2020 (Permalink)

Extreme heat causes more deaths each year than natural disasters (floods, earthquakes, tornadoes, lightning and hurricanes) combined.

Because some people are not aware of the dangers that are caused by working in the heat, they can become sick.  Usually heat exhaustion or heat stroke occurs in the first few days on the job.

Cellular damage can occur in the body if the temperature is over 104 degrees and sustained for 30 minutes or more.

The symptoms for Heat Exhaustion are:

  1. Excessive Sweating
  2. Faint or Dizzy
  3. Rapid or Weak Pulse
  4. Nausea or Vomiting
  5. Muscle Cramps
  6. Cool, Pale or Clammy Skin

Actions to take if you feel someone or yourself is experiencing Heat Exhaustion is to get to a cooler, air-conditioned place, sip water, take a cool shower or use a cold compress.

The symptoms for Heat Stroke are:

  1. No Sweating
  2. Throbbing Headache
  3. Rapid or Strong Pulse
  4. Nausea or Vomiting
  5. Red, Hot or Dry Skin
  6. May Lose Consciousness

Actions to take if you feel someone or yourself is experiencing Heat Stroke is to call 9-1-1 and move to a cooler place and try to lower the body temperature with cool clothes or a cool bath.  Do NOT drink anything.

Remember when working in extreme heat– Stay cool and avoid direct sunlight, stay hydrated and drink more water than normal and don’t wait until you're thirsty and avoid drinks with a lot of sugar.

Coronavirus Update

5/1/2020 (Permalink)

SERVPRO logo with Here To Help over image of the coronavirus SERVPRO of Big Bear / Lake Arrowhead / NE Rancho Cucamonga is here to help!

The Centers for Disease Control and Prevention continues to respond to the novel Coronavirus outbreak. SERVPRO is performing all cleanup and bioremediation in accordance with the guidelines provided by the CDC and local authorities. The CDC states that you need to do these three things before you clean and disinfect any public space which includes your home, workplace, business or school. 

  • Develop your plan
  • Implement your plan
  • Maintain and revise your plan

The CDC says that cleaning and disinfecting is an important part of reducing the risk of exposure to COVID-19. SERVPRO’s proprietary cleaning agent, SERVPROXIDE, is an EPA-certified, hospital-grade disinfectant that has demonstrated effectiveness against viruses similar to Coronavirus (SARS-CoV-2/COVID-19) on hard, non-porous surfaces. Give us a call at (909) 878-0302 and let us help you with your Coronavirus cleaning!  

Resources: https://www.cdc.gov/coronavirus/2019-ncov/community/reopen-guidance.html

Coronavirus: Staying Safe and Minimizing the Spread of Germs

3/13/2020 (Permalink)

  • Wash hands
  • Avoid touching face
  • Clean and sanitize house
  • Clean and sanitize office
  • As the #1 choice in cleanup and restoration, we can minimize the spread of germs with a proactive cleaning for your home or business. Call (909) 878-0302 or email us at office@SERVPRO10635.com to see how we can help clean your home or business.

Daylight Savings

3/9/2020 (Permalink)

Daylight Savings this year was this past Sunday, March 8,2020.  Daylight Saving was repealed in 1919 but continues to be recognized in certain areas of the US.  There is no federal law regarding Daylight Saving Time.

The main purpose of Daylight Savings Time is to make better use of daylight.  We change our clocks during the summer months to move an hour of daylight from the morning to the evening.  Other parts of the world have different change dates.

There are 3 US States that do not observe Daylight Savings Time which include Arizona, Hawaii & the overseas territories of American Samoa, Guam, the Northern Mariana Islands, Puerto Rico and the US Virgin Islands.

Take this time to switch the batteries in your homes smoke detectors.

Dishwashers can cause major water damage to your home

3/9/2020 (Permalink)

Dishwashers are one of the most used appliances in your home. While they are an inexpensive luxury that makes life easier, a dishwasher overflow can cause moderate to severe flooding in your kitchen. Depending on the cause, it may spread to other rooms or leak down to the floor below and this can be a big headache for you and cause a financial strain on you and your family. 

Most insurance policies cover water damage from leaky plumbing, which includes appliances like your dishwasher. Most insurance companies will cover repair costs if the water damage was hidden in walls or underneath floors and was impossible for the homeowner to discover earlier.  Keep you eyes open for any leaky hoses.  Check under your skin often for any water damage caused by your dishwasher.

How To Winterize My Vacation Home

12/2/2019 (Permalink)

Broken Pipe Even without snow or rain, you can still have problems

There are many things you can do to secure your vacation home during winter months. Taking these steps can prevent serious, costly damage. 

1) Adjust your thermostat to stay between 50-55 degrees

2) Shut off water at the stop and waste valve. Next, open all faucets inside and let the water drain, as well as flush the toilet so the tank and bowl are empty. Keep the faucets open. Pour antifreeze in each sink, drain and toilet. This will keep any remaining water from freezing and breaking a pipe

3) Close the dammper or flue on your fireplace so neither weather or critters can get in

4) Make sure windows are secure and put on storm windows or shutters, if you have them

5) Clean out fridge of perishable items. If you want to empty it, unplug and leave the doors propped open

6) Check your gutters and make sure they are clear

7) Tell a neighbor you trust and set your alarm

Always know, SERVPRO of Big Bear, Lake Arrowhead, N.E Rancho Cucamonga will help if you have any problems!

It's Easy Being Green....a few tips

9/24/2018 (Permalink)

Here are some simple suggestions to save water and energy and money!

* Vacuum your forced air system filter so it doesn't have to work as hard to pull the air through it.

* Test your doors for leaks. Go outside in the dark and check for light shining through.

* Vacuum your refrigerator coils. Check the gasket seals by closing a piece of paper in the door.  If you can move it up and down easily, the gaskets are not sealing well, and warm air is leaking in.

* Unplug or recycle extra refrigerators. Older and second units may use as much as 40% more energy than newer models.

* Keep the dryer lint trap and the exhaust vent clean so the dryer doesn't have to work as hard. In fact, a dirty lint trap will slow down the drying process.

* Use the air-dry mode in your dishwasher.

And call us at 909-878-0302 if you find that you need to have us come and help with any  remediation issues you might find.

Social Media and SERVPRO Big Bear

9/5/2018 (Permalink)

We are working hard to bring all the social media pages that we have up to date and we are looking for reviews where ever you can place them.  

We have a Facebook page - SERVPRO of Big Bear/ Lake Arrowhead/ NE Rancho Cucamonga. We have many informational and interesting posts on this page.

We also have a Google page and would appreciate a review of our services if you get a chance to visit us there.

Please "Yelp" us and give us a review.

We are listed on about 70 search engines because we know we can do the best job for those who have water, fire, smoke, HazMat, sewage, or mold problems in their homes.

Check us out and call if you need us 909-878-0302.

Asbestos! Yikes!

2/15/2018 (Permalink)

A highly-effective and inexpensive fire-retardant material and thermal and acoustic insulator, asbestos was used extensively in home construction from the early 1940s through the 1970s. However, we now know that prolonged exposure to asbestos fibers can lead to lung disease. When disturbed, tiny abrasive asbestos fibers are easily inhaled, which damages lung tissue and can cause cancer. In homes built prior to 1975, asbestos is most commonly found as thermal insulation on basement boilers and pipes. Unfortunately, it can also be found in a myriad of other household materials including: • Blown-in attic insulation
• Vinyl floor tiles
• Glue that attaches floor tiles to concrete or wood
• Some forms of linoleum
• Window caulking and glazing
• Roofing material (usually on flat roofs but occasionally on shingles)
• HVAC duct insulation (usually found in corrugated or flat paper form)
• Siding material
• Plaster
• Fiber cement siding (usually 1/8 " thick and 8'x4' brittle)
• Corrugated heavy duty 8'x4' panels
• Some forms of paint

Winter Energy Saving Tips

2/12/2018 (Permalink)

Here are some very practical suggestions for saving money on energy during the winter:

1. Heat your home by opening blinds and drapes on sunny days to allow the sun's rays in. This is FREE solar heating!

2. Close doors and vents to unused rooms. 

3. Prevent heat from escaping your home by closing the chimney damper when not in use. Just be sure to re-open it when you start your next fire.

4. Replace incandescent bulbs with LEDs to lower you lighting cost. The bulbs are more expensive but the savings is significant.

5. Repair insulation, caulking, and weather stripping around you home to insure heat is not lost.

6. Insulate your water heater with an insulating cover recommended by the manufacturer.

Winter Road Safety Tips

2/5/2018 (Permalink)

Here is a list of tips you might want to consider when traveling on our cold icy roads this winter:

1. Check weather prior to traveling and delay your trip if poor weather is expected. If you must drive, alert others of our destination and arrival time.

2. Clear your vehicle's exhaust pipe of any snow, ice, or mud prior to operating. A congested exhaust can expose you to deadly carbon monoxide.

3. Invest in winter tires or snow chains for better traction through snow and sleet.

4. Consistently maintain at least a half tank of gasoline in your vehicle to avoid gas line freeze-up.

5. Accelerate and decelerate slowly when driving in order to regain traction and avoid skids.

6. Drive slowly and allow yourself ample time to arrive at your destination.

7. Stay further back then typical from the vehicle in front of you to avoid a collision in ice and snow.

Praying for Snow!

1/23/2018 (Permalink)

We are hoping to get some of "The White Stuff" pretty soon!  We just are not too sure how much we want at once.

Remember, when snow shoveling, to drink lots of water, use your legs not your back, and take rests!

Should we be blessed with a significant amount of snow your might keep an eye on your roof to watch for snow sliding off in an area where you might be walking.

The need for moisture in our mountain communities is very great at this time.  Rain will fill our lakes more quickly that snow, but snow will bring guests to the mountains and our economy depends on them.  

Weather forecasts are showing the next possibility for a moisture event to be in late February or early March.

General Winter Safety Tips

1/22/2018 (Permalink)

Here is a list of items you might want to consider doing in preparation for the freezing weather that is on the way: 

1. Store a three week supply of emergency food and water in a safe place. Do not store the water where it will freeze.

2. Keep multiple flashlights with extra batteries.

3. Properly store fuel for vehicles, fireplace, and stove.

4. Have extra wood available.

5. Keep warm clothing and several warm blankets for each member of your household.

6. Have extra prescription medication and a first aid kit.

7. Leave the refrigerator closed to avoid losing perishable food during an outage.

8. Keep a battery powered radio.

9. Invest in a portable generator.

10 Use surge protectors on all digital devices, sensitive electronics, and appliances.

Facebook Page

9/14/2017 (Permalink)

Our new Facebook page is up and running:

SERVPRO of Big Bear/ Lake Arrowhead/ NE Rancho Cucamonga

Please visit us and give us your 'like,' and 'share' our page with others, too!

We are excited to be here and available quickly for your mountain home emergency needs. 

Our staff all live on the mountain! Our vehicles are all 4 wheel drive! Our staff knows how to drive in the winter conditions! We are READY every day of the year, twenty-four hours a day.

We enjoy being active in our community organizations and developing relationships with them. 

We add posts to our website every weekday and we would love have you respond and let us know the issues that might be of importance to you.