What our Customers say...


(This customer called in and shared this message about the technicians who cleaned her carpet.)

"The crew that came out and cleaned our carpets today were wonderful.  They did an amazing job. I am so glad I called SERVPRO Big Bear to come out."

"SERVPRO 10635 provides a great service to all they serve. They are always available 24/7. In the event of emergencies, someone will answer your call!
Specifically, our property management firm uses this SERVPRO for water remediation, carpet cleans, along with carpet repair due to winter vacationers. :) Highly recommend using SERVPRO for your emergency service needs."

"Thank you Megret and Dart your kindness and professionalism has been very helpful in knowing what do do next!"

Five Stars on YELP! From an Insurance Agent!

"SERVPRO of Big Bear does a great job helping their clients get back to where they were before a tragedy.  Highly recommended!"

"Dart is well known in our community & I respect him. So glad he was here for me so promptly."

"...This team was awesome. Have not seen this hard of workers in a long time.  If I could rate them higher than a 10, I would."


"Great job! Thank you!"

"They were awesome."

"(I) appreciate their thoroughness and professionalism and empathy."

"Dart was very helpful in on crisis and kept us informed at each step."

"Dart was very helpful in on crisis and kept us informed at each step."

I have a condo in Big Bear that was built in the 80s and we noticed a lot of dust on the furniture when the heater was on. I scheduled an appointment with SERVPRO to have them come out and clean the ducts. I was able to get an appointment within 48 hrs which was great. The technicians arrived on time and explained the process and how all the equipment worked. The machine was really heavy so they didn't bring it upstairs. Instead they connect the HEPA vacuum to the downstairs ducts and use a brush attachment to snake from the downstairs ducts up to the second floor ducts. This system worked great because in our condo everything is connected. I am not sure how this system would work if you had separate ducts upstairs and downstairs. Overall I was very satisfied with the service and the value. I thought they could have done a better job cleaning the grates but they were pretty dirty. In the end I just replaced all the floor vents. Also, they left a few dirty fingerprints behind which I had to get a ladder out to clean. I was going to clean it myself when they had their ladder out but they said they would do it at the end which they didn't. Pretty minor though considering how dusty the ducts were.

We had broke water pipes in the roof of our home in Sugarloaf (Big Bear).  Daniel and his crew were very knowledgeable, courteous, and punctual. They dried out our home which had water damage from "12" water pipe breaks!  He kept me informed and was very personable.

If have trouble with your home and need assistance, I would definitely call him!!!

Have been a loyal customer of Dart's for years! Glad to hear Dart De Barris is expanding as he is such an honest man. Joey cleaned our carpet today in main cabin and, as always, did a great job! An employee that I would hire as he has Dart's values.
Hired Joey to come back next week to clean our other cabin next door!
Big Bear has some great businessmen like Ken Stalcup of Stalcup Landscaping, Sean of Bear Valley Heating and, of course, Dart of SERVPRO. Some very hard working, dependable people in Big Bear!

"Had my septic tank flood out of my bathroom and there was c*** all over the place! Called SERVPRO of Big Bear Lake to come out and they had the place cleaned up in 1 day and dried out in 3. Dart and Joey made me feel safe and they knew exactly what to do. I couldn't be happier with the service and speed of it all. Thanks guys!"