Recent Posts

It is Summer but Winter will return!

5/29/2018 (Permalink)

Snow/Rain/Wind Storm

A family’s Wrightwood home suffered serious damage last winter after a snow, wind, and rain storm. Thankfully they called SERVPRO of Big Bear/Lake Arrowhead/NE Rancho Cucamonga and we were able to help them and several other mountain community families clean up debris and restore the property to preloss conditions. The homeowners were grateful that our 24/7 services were available to them in their time of need. 

If your home has been damaged by severe floods or storms, call us right away at (909) 878-0302. Disaster can strike when we least expect it, but SERVPRO of Big Bear/Lake Arrowhead/NE Rancho Cucamonga will be there to help you weather the storm.

Faster Response

Since we are locally owned and operated, we are able to respond more quickly and with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.  All our staff are residents in the mountains and understand the driving conditions, weather problems, and special needs of mountain home owners. We also understand the situation with the damage home being your mountain cabin get-a-away and that you are not there full time; or maybe this home is a vacation rental.

Resources to Handle Floods and Storms

When storms hit the San  Bernardino Mountains we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States. 

Have Storm or Flood Damage?

Call Us Today 

(909) 878-0302

Refrigerator Supply Lines CAN Leak!

5/29/2018 (Permalink)

Yes, almost all refrigerator now come with an ice making capacity (and with water and ice dispensers) but they need to have a water line attached to the refrigerator to supply the water for these conveniences.  The supply lines are often copper with very sensitive ends to connect them to the refrigerator and the house water supply system.

Be very careful when installing these supply lines and when moving your refrigerator in and out to clean under it.  THEY CAN LEAK.

Many of our jobs deal with these leaky systems and many of them involve cleaning up mold, too.  The supply lines can have very small slow leaks and the escaped water is not spotted for months sometimes.  It only takes a few days for water to turn to mold.

Give us a call at (909) 878-0302 if you find that you have a problem!

Washing Machine Water Supply Lines

5/29/2018 (Permalink)

Do you own a part time home?

Do you shut off the water when you leave?

Do you at least shut off the water supply lines to your washing machine?

This lines can and do often burst and the amount of water that comes out can create a devastating situation in your home.  

We are available to come get your home dried out and ready again for you, but the damage can exceed thousands of dollars in clean up and repair.

Please check these supply lines monthly and please shut off the water in your other home if  you are leaving for a long time.

Public Bathroom Accident

4/27/2018 (Permalink)

We recently were called by a local store with a problem that was bigger than they could handle.

A customer had used their restroom and left it with blood on the floor.  No matter what the source of the blood it is considered a hazard waste material and has special clean up requirements.

Decontamination is very important because we do not want bloodborne contaminates to spread to others.

We were on site within one half hour and quickly cleaned up the blood and totally decontaminated the restroom.

Within an hour the store restroom was, again, available to the public.

Please give us a call if your business has this kind of problem. We want you back in business as quickly as possible.


SERVPRO Big Bear/Lake Arrowhead/ NE Rancho Cucamonga

This can happen so easily!

4/20/2018 (Permalink)

Fire Damage This can happen so easily! I think I burnt dinner!

You are calmly making your dinner and suddenly it catches on fire.  What to do????

Do you keep something handy to smother the fire - flour/baking soda/anything?

Do you have a fire extinguisher in your kitchen that is charged and up to date, and easily accessible?

The smoke from this burnt dinner affected every single room in the 3 story house and all the contents.  Smoke travels though small holes that go from floor to floor for pipes and wires.  Smoke travels into closed cupboards and drawers. Smoke goes where ever it wants to!

A very big tragedy.

Please be prepared to save yourself a lot of grief by taking a few moments to properly supply your kitchen incase you need to put out a burnt dinner.

Mold - Can I clean it up myself?

4/13/2018 (Permalink)

Mold Remediation Mold - Can I clean it up myself? Mold in a wall

If you find spores growing on drywall, studs, and subflooring — especially if the area exceeds 10 sq. ft. — then you’ve got a bona fide mold problem.

Don’t bother buying a hardware store petri dish kit, which claims to help identify airborne mold: It doesn’t. The kits might grow some spores for you — they’re always present in indoor air — but the kits can’t guarantee that a statistically significant number of spores are flying around. Also, kits don’t confirm the presence of dead spores (they can be harmful, too) or determine baseline levels in order to compare results after remediation.

To get rid of mold that you suspect is serious, your best bet is an independent consultant with credentials. Lastly, be sure to ask your agent regarding the relationship between home insurance and mold coverage.

SERVPRO Big Bear/Lake Arrowhead/NE Rancho Cucamonga   (909)878-0302

Restaurant Kitchen Fires

4/9/2018 (Permalink)

Fires in restaurant kitchens are a lot more common than you would think. Fortunately many of them are knocked down before they can create this much devastation.

When a larger restaurant fire happens so many people are affected. The owners, employees, and patrons all lose out on a favorite place.  It leaves a scar on the town where it is. The burnt roof and missing walls look so sad.

SERVPRO of Big Bear/Lake Arrowhead/NE Rancho Cucamonga can be on site within hours of the fire to begin the clean up.

Our staff are trained in fire/smoke clean up, we have the tools, and we have the chemicals to do this properly.

Depend on us when you have a fire loss.

(909) 878-0302

Mold In The Attic

4/6/2018 (Permalink)

Mold Remediation Mold In The Attic Attic Mold on Rafters

Mold in an attic often goes un-noticed for long periods of time because we so seldom go into our attics.

We have many times gone out on a loss and we need to access the attic areas for one reason or another.

We often find mold. We usually smell it first, then we see it in the corners or on the rafters.

Generally speaking moisture problems that lead to bacterial growth can be broken down into three categories:

Improper venting from pipes and/or vents

Improper ventilation

Roof issues/leaks

SERVPRO recommends that you semi-annually go look around in your attic, take a good sniff, peek into the corners, look closely at the rafters.

Call us if you find anything of concern. We will be happy to come out and check for you.

Commercial Carpet Cleaning

3/30/2018 (Permalink)

Commercial Commercial Carpet Cleaning Best Commercial Carpet Cleaning Company - SERVPRO

SERVPRO Big Bear/Lake Arrowhead/NE Rancho Cucamonga has staff that have been doing carpet cleaning for over 30 years.  We have seen it all!

We understand the need to have your office/restaurant/church/store carpets cleaned at the hours when you are not open for business, and we accommodate that for you.  We use air movers to help facilitate a quick dying so you can open on time the next day.

We have the best equipment, an understanding of carpet types, very effective cleaning agents, and a highly trained and professional staff.

We do not give quotes over the phone because cleaning cost is not just about square footage. We have to consider the amount of soil, the material the carpet is made of, and the age/condition of the carpet.

Call for an appointment for a quote: (909)878-0302.

Rain and Rock Slides

3/23/2018 (Permalink)

Storm Damage Rain and Rock Slides Artic Circle Rock Slide

Yes, we finally received the promised rain.  There was no where near enough for us but we will take all that we can get.  

And of course we here in the Big Bear Valley know that the chances of the Arctic Circle closing are always high when it rains.

The 18 was closed for the long afternoon and early evening so that the Cal Trans Crew could work their magic again and allow us back on the road by about 5:50.  Thank you Cal Trans Workers.  You are very appreciated.

Let's keep hoping for more moisture and for the mountain rocks to remain where they are when it comes.

Mountian living is wonderful and at times it can be challenging.  Be patient and enjoy it all!